CYV Chevrolet Buick GMC

Wasted my time and cost me money Mark Van Tassel contacted me regarding a 2010 cadillac cts that he had for sale. My father had been up to see it on June 30th. Mark sent me a video o Mark Van Tassel contacted me regarding a 2010 cadillac cts that he had for sale. My father had been up to see it on June 30th. Mark sent me a video of the vehicle and we emailed each other over the period of a week working out a deal and settled on a final sales price with taxes and fees which I had agreed to. I was flying in from Alberta to specifically purchase the vehicle. On June 7th I emailed Mark to remind him I would be there on the 8th to pick it up. I received an email and only an email... no phone call, to advise me that he made a mistake and someone had a deposit on the vehicle already and they had sold it!!! What a ridiculous situation. Do they not have computers to log and record these things???Their excuse was that no one put a sold sign on the car haha. I made a phone call and spoke with Mark who wasn't too helpful and just said sorry. I then spoke to his boss Shea and again all he did was apologize and said he would try and find a similar vehicle for me. I haven't heard from him since. He also said the owner would phone me regarding this issue and he has not contacted me either. Not surprised. So I lost $800.00 in airfare coming to pick up this vehicle from Alberta, $50.00 for setting up and cancelling an insurance policy and all the time I wasted speaking to Mark about a vehicle that wasn't even for sale. What poor service. Save yourself the hassle and buy from Clarks in Fredericton. This place is a joke. More

Misleading I want to be able to recommend this dealership I really do. The people were all very nice but in the end I was left feeling taken advantage of. I was I want to be able to recommend this dealership I really do. The people were all very nice but in the end I was left feeling taken advantage of. I was up front about bring a first time buyer and what I was able to afford I was given all the reassurances about upgrading and felt like, sure that all sounds great. Not great, I was left in a huge hole. And to rub salt in the wound I received a follow up letter asking to spend even more money for a program that I had specifically said was a deal breaker at the time. While there are wonderful people working there they didn't take my own risk assessment seriously and as a first time buyer I trusted them when I should have gone with my own gut. More

excellent took care of all my needs and concerns. John Mackenzie was a delight to deal with. The staff ensured that all my needs were met. took care of all my needs and concerns. John Mackenzie was a delight to deal with. The staff ensured that all my needs were met. More

efficient, pleasant, and informative Employees made us feel welcomed. Very friendly, and informative of the truck we purchased. Easy to talk to. took time to explain things. would recomm Employees made us feel welcomed. Very friendly, and informative of the truck we purchased. Easy to talk to. took time to explain things. would recommend More

Quick. Great service! I am a first time car buyer and the whole process was fast, informative, and enjoyable! I filled out an online application and that same day I was con I am a first time car buyer and the whole process was fast, informative, and enjoyable! I filled out an online application and that same day I was contacted. It only took about a week and I drove home in my new (to me) 2015 car that same morning I visited, thanks to Shawn & Wayne! They made sure I was home in time for work lol. The customer service is awesome and I will now recommend them to everyone! More

Used purchase Very accommodating and informative sales people. Friendly people. Very professional easy to deal with. Dealt with in a timely manner. Would recommen Very accommodating and informative sales people. Friendly people. Very professional easy to deal with. Dealt with in a timely manner. Would recommend to others. Satisfied with service. More

In the drivers seat Love the service at CYV , as soon as you walk through the doors you are greeted with a smile, and handshake. They are extremely friendly , and you fee Love the service at CYV , as soon as you walk through the doors you are greeted with a smile, and handshake. They are extremely friendly , and you feel right at home. More

Great service!! Great service from the staff! Would definitely recommend this dealership to any one looking to buy! Very helpful and answered any questions i had abou Great service from the staff! Would definitely recommend this dealership to any one looking to buy! Very helpful and answered any questions i had about the vehicle i was purchasing. More

GREAT SERVICE !!! John was a great guy to talk to about any of the choices that I was interested in . Answered all the questions that I needed answered . Always offered John was a great guy to talk to about any of the choices that I was interested in . Answered all the questions that I needed answered . Always offered other options in my favor! Great guy to deal with if your thinking on buying new or used vehicles. More

yes anny time the service was exellent the take care off the custumer verry exellent salemen nice people work there ..have a nice day and good week bye the service was exellent the take care off the custumer verry exellent salemen nice people work there ..have a nice day and good week bye More