Burlington Toyota

very good experience The staff was very nice and friendly. He provided an excellent service. He didn't mind he stopped in the office to meet me on his day off. He also h The staff was very nice and friendly. He provided an excellent service. He didn't mind he stopped in the office to meet me on his day off. He also helped going through the new car when i picked up the car. More

Quick, thorough, friendly service. I booked my service appt by phone, Service Advisor, helped me decide what I needed to have done based on my service recore, mileage, etc. saving me un I booked my service appt by phone, Service Advisor, helped me decide what I needed to have done based on my service recore, mileage, etc. saving me unneccessary and expensive options. My car was taken in on time (actually a few minutes early), and was finished when promised. In addition to the planned work, my transmission fluid was dirty so I ooted to have it changed. The Advisor was able to tell me the date and mileage when it was last changed so this was a reasonable item. More

Vehicle purchase. We are very happy with our purchase. Joe was very professional and made sure all our needs were met and was very thorough with providing information. We are very happy with our purchase. Joe was very professional and made sure all our needs were met and was very thorough with providing information. He made sure all our questions were answered and concerns were met. Overall excellent experience. More

The work was done on time and as agreed on I appreciate the work was done in time for me to take the car home at the end of the day, even though it was not originally planned for. I appreciate the work was done in time for me to take the car home at the end of the day, even though it was not originally planned for. More

always taken care of courteously and promptly I have a 2013 Avalon my wife a 2000 Rav 4 . My wife doesn't drive much but I wanted her to have something " newer " Bought a 2010 Rav that ha I have a 2013 Avalon my wife a 2000 Rav 4 . My wife doesn't drive much but I wanted her to have something " newer " Bought a 2010 Rav that had been bought and serviced at Burlington Toyota . Lee Watson has been a life long friend and sold me many vehicles over the years we enjoy our friendship , but when its time for business Lee is totally dialed in and makes a pleasure buying a vehicle we are confident in.....and happy with . My wife and I are Toyota fans and loyal customers ...to the brand and my Friend Lee More

Overall - Very Good - But My overall experience was very positive, however, I did have one issue with the business managers Chris Lichach and Ed Szela. When I called to have m My overall experience was very positive, however, I did have one issue with the business managers Chris Lichach and Ed Szela. When I called to have my deposit refunded on my originally planned purchase, I was told to call back the next day by Chris. When I inquired as to why I would have to call back the next day and she could not assist me right now, I was told that she had three people waiting to speak with her, essentially that she was too busy to help me. When the other manager, ED came on the line after I requested to speak with her supervisor, he listened to what I had to say and took care of my request, however, there was no apology for the poor way in which I was treated. I have been in customer facing roles within my own career for 20 years. I have NEVER told a client that I was TOO BUSY to help them. Overall, this dealership has treated me very well and I will continue to do business with them and refer people to them, however, if they are "too busy" to take care of their customers, you can bet that another Toyota Dealership, or worse, another automobile manufacturers dealership, will make the time. The sales person, Hamed Topalovic that I worked with was fantastic. Also, the sales manager that I have worked with for my original vehicle purchase, Sion Lewis, has always been a fantastic person to work with!! No one hustles in that dealership more than he does (I have personally witnessed him literally running to get things done quickly for his customers!!). More

very pleasant It was a good experience. The staff is very pleasant and the waiting room was comfortable.The car is new so there was no charge for the first service. It was a good experience. The staff is very pleasant and the waiting room was comfortable.The car is new so there was no charge for the first service. More

Very knkowledgeable, very trustworthy The Service reps are very knowledgeable - I have found them very capable of answering my questions using their strong technical knowledge translated i The Service reps are very knowledgeable - I have found them very capable of answering my questions using their strong technical knowledge translated into plain English. They never upsell on service items and commonly suggest items that can wait for the next service interval. More

Sales Our sales rep Zee, provided an excellent buying experience, one of my best experiences. He was friendly and didn't pressure at any time. Great job. Our sales rep Zee, provided an excellent buying experience, one of my best experiences. He was friendly and didn't pressure at any time. Great job. More

Clean, quick, and very friendly staff I have been coming to this service station for a few years now and I am never disappointed. Clean, quick, and very friendly professional individuals I have been coming to this service station for a few years now and I am never disappointed. Clean, quick, and very friendly professional individuals working there. More