Burlington Toyota

Oil change Too bad that the car wash system was not working as many cars are covered with salt. Can't think of anything else to say.. Too bad that the car wash system was not working as many cars are covered with salt. Can't think of anything else to say.. More

Camry 2010 needed new washer fluid pump. After-market replacement pump installed. Sadly, labour cost was three times the cost of the pump!! Total $250!! Service, however, was carried out ef After-market replacement pump installed. Sadly, labour cost was three times the cost of the pump!! Total $250!! Service, however, was carried out efficiently. Thanks. More

Excellent service Although I had to wait a week for a service appointment, the reception and service provided at the appointment was first class. One part needed replac Although I had to wait a week for a service appointment, the reception and service provided at the appointment was first class. One part needed replacement. I was shown the worn part and provided with an estimate for replacement. The work was done promptly along with the scheduled maintenance. I was in and out in 1 hr. & 10 mins. More

Always quick and professional I love taking my car here! The staff are friendly and I never fear they will take advantage of me as a woman. They are honest and thorough, letting I love taking my car here! The staff are friendly and I never fear they will take advantage of me as a woman. They are honest and thorough, letting me know what might need to be done now and what could wait till my next time in. Very helpful. More

Excellent as always! The experience of buying from Burlington Toyota is always excellent. Very professional sales and financing staff, strongly supported by the ownership. The experience of buying from Burlington Toyota is always excellent. Very professional sales and financing staff, strongly supported by the ownership. A very pleasant family environment. More

Thoughtful, respectful, thorough, wise, kind. Always a pleasure to be taken care of by the folks in the Service department. They call before doing anything beyond that which I requested, and assis Always a pleasure to be taken care of by the folks in the Service department. They call before doing anything beyond that which I requested, and assisted in making an informed decision. More

Unprofessional, lack of customer AVOI dealership if you can! Went in to discuss a new vehicle, dealt with Ed and Jason, what a disappointment. They kept me waiting forever, no reason for the delayed wait. Did n Went in to discuss a new vehicle, dealt with Ed and Jason, what a disappointment. They kept me waiting forever, no reason for the delayed wait. Did not even offer me to sit down or even bring me in an office, truly unprofessional. They tried to make a BAD deal in the lobby (unfair), I don't understand...no people skills, true lack of customer service. AVOID dealership if you can! Lots of coaching opportunities, I think it's a culture! More

Unable to get through to service department My vehicle needed an oil change - simple enough. I phoned a total of 5 times over two days to get connected to the service department, but nobody pic My vehicle needed an oil change - simple enough. I phoned a total of 5 times over two days to get connected to the service department, but nobody picked up. I phoned the manager and left a message - no response. I live 3 minutes from Burlington Toyota, but will have to now travel 30 minutes to Ancaster Toyota. Very disappointed. More

No pressure! My only complaint was that the business office wasn't aware about the bank being closed for 3 days due to rememberance day. I couldn't get my money or My only complaint was that the business office wasn't aware about the bank being closed for 3 days due to rememberance day. I couldn't get my money order so we had to do my delivery one day later. It wasn't a problem as i was off the next day anyway! This was my second Toyota and I didn't consider anything else. More

Great as always As with all of my service visits to Burlington Toyota - direct, professional, and no nonsense / I am confident that any charges that arise are the rea As with all of my service visits to Burlington Toyota - direct, professional, and no nonsense / I am confident that any charges that arise are the real deal. And, as always, both Matt and Shavaun are great. More