Burlington Toyota

Very Bad experience Had a pretty bad experience at the Burlington Toyota store on Fairview where I went to buy a car. I felt insulted the way two of the so called manager Had a pretty bad experience at the Burlington Toyota store on Fairview where I went to buy a car. I felt insulted the way two of the so called managers Sion Matthew Lewis (Sales Manager) and Chris Lichach (Business Manager) conversed with me. It felt that they were doing a big favour on me by selling their car and they are the only people in the whole world who will be selling me a Toyota car or any other car. I guess they forgot that they are not the only dealers of Toyota or there are dealers of other cars who will be happy to take my business. All I was trying to do was to negotiate a deal which as a customer is my right but even if you guys are unable to give a deal still there is a way to do so. You don’t talk in an insulting tone. You guys are not giving the vehicle to me for free that you think it is right to talk in such a way with a customer. The Business Manager lady Chris was boasting about her 30 years of experience but it seemed that she might not have even 3 months of experience and the other guy the so called Sales Manager Sion was dealing in such a bid manner which no one who has done a single sale in his life will not behave. I have about 15 years of experience in Sales which is less than the 30 the business manager claims to have but never had seen anyone or even myself too had interacted with a customer like that. All I have to say is that anyone can sell a vehicle but the first rule of sales is to give excellent customer service but I guess nobody bothered to tell you guys about the same. Shame on you Burlington Toyota if this is the level of customer service you are providing and that kind of training is imparted to your managers. Also shame on Toyota Canada as well for not teaching people who are representing their brand proper how to properly deal with customers. You guys should tell them to start from the basics so atleast they know what is the meaning of customer service. If the top management is like that then what to say about the associates. They will definitely take to what the upper management does. Essentially all you care is about is more and more business with the concept of customer service unheard of. Shame on you and your managers too who are a big black spot on the name of customer service. Next day I got the call from Dave the owner who said he apologizes on the behalf of his staff and assured me that he will make sure that I don't have any more problems but then the next day when I went to take the delivery of the vehicle I was treated shabbily by the Finance Manager "Chris Lichach" forcing me to think if this the level of customer service and so much is the control of the owner on his staff then heavens save them... Extremely disappointed and easily the worst customer service experience ever... More

Great service by Lee Watson and Natalie Gowland We have always been treated great when doing business there and will come back when we need to purchase another Toyota! Once again many thanks Lee an We have always been treated great when doing business there and will come back when we need to purchase another Toyota! Once again many thanks Lee andNatalie. More

Always great service! The service is always amazing at Burlington Toyota, people like Matt know how to deliver excellent service-always! I didn’t have an appointment and w The service is always amazing at Burlington Toyota, people like Matt know how to deliver excellent service-always! I didn’t have an appointment and was taken in without a problem. I believe that the service provided at Burlington Toyota is better then most places that I have visited! More

Fanatastic service Len took care of having a technician check for a leak in my car. They took out the driver seat and looked for the source of the leak Len took care of having a technician check for a leak in my car. They took out the driver seat and looked for the source of the leak More

Len is a great service manager. I would always go to Burlington Toyota to service my car as long as Len is working there. Len is honest, courteous, knowledgeable, patient and conside I would always go to Burlington Toyota to service my car as long as Len is working there. Len is honest, courteous, knowledgeable, patient and considerate. More

Outstanding profession purchase experience! I spent weeks working with other dealerships with only lost time and frustration to show for the efforts. Burlington Toyota said they would work wit I spent weeks working with other dealerships with only lost time and frustration to show for the efforts. Burlington Toyota said they would work with me to turn things around and create a great purchase experience and a great deal. In a matter of only a few short hours we closed the deal together ... by text, email, and phone from the deck of the cottage!! These guys really get it! They work hard, and they are very professional and responsive. We love our new Hybrid Rav4 Limited. Thanks Nick, Ed, and David! More

Good people start to finish Fit me in quickly and worked within my timeframe even when understaffed. Provided sound advice on which issues should be completed now and which could Fit me in quickly and worked within my timeframe even when understaffed. Provided sound advice on which issues should be completed now and which could perhaps wait until next visit. Thank you. More

Oil change Quick and efficient service. They also washed my car so it looked nice and clean after. Enjoyed a tea and newspaper while I waited. Will come back aga Quick and efficient service. They also washed my car so it looked nice and clean after. Enjoyed a tea and newspaper while I waited. Will come back again to service my car. More

I trust Burlington Toyota I always bring my Toyota Prius to Burlington Toyota for service. They are fast, friendly and I am confident that they know my vehicle and it will be s I always bring my Toyota Prius to Burlington Toyota for service. They are fast, friendly and I am confident that they know my vehicle and it will be serviced right. More

Awesome Toyota is the place to go, nice people, very good service, while waiting for your car you can enjoy a fresh hot cup of coffee. The waiting area is cle Toyota is the place to go, nice people, very good service, while waiting for your car you can enjoy a fresh hot cup of coffee. The waiting area is clean and confortable, I strongly recommend Toyota More