Budds' Chevrolet Cadillac Buick GMC - Service Centre

Fantastic service from a simply outstanding team When our 2016 Malibu Premier developed an issue with the shifter that could have become very problematic, the Service staff did an outstanding job res When our 2016 Malibu Premier developed an issue with the shifter that could have become very problematic, the Service staff did an outstanding job resolving the issue in minimal time. Even though the shifter unit itself was in short supply, Cadillac Concierge Juan Orozco made arrangements to get one delivered overnight and Service Manager Shane Maginnis had it installed promptly, first thing the next morning. In particular, I'd like to thank Shane for his outstanding service. My vehicle is running perfectly again and what could have become a very upsetting situation was quickly turned into one of the most positive customer experiences I've ever encountered. I cannot speak highly enough of the entire team at Budds'... outstanding service with a complete focus on customer satisfaction. After having had an excellent purchase experience with Basil Silas and outstanding after-sales follow-up from Paul Stewart, I had already formed the opinion that the the staff at Budds' Chevrolet Cadillac Buick GMC is the best I've dealt with in a long history of owning GM vehicles. This experience with the Service Team has only enhanced my already high opinion of the entire staff at this excellent dealership. More

Always friendly and fast! I always get greeted with a friendly smile, and they always fully explain everything being done to my vehicle. All the adivisors there are a great help! friendly smile, and they always fully explain everything being done to my vehicle. All the adivisors there are a great help! More

Great crew.Everyone I dealt with were very Professional, Great crew. Everyone I dealt with were very Professional, Knowledgeable, Friendly, and Accommodating. I stored my vehicle the very next day for wint Great crew. Everyone I dealt with were very Professional, Knowledgeable, Friendly, and Accommodating. I stored my vehicle the very next day for winter, and therefore won’t truly be able to evaluate the service work performed until spring. I don’t expect any issues. This Service Department is a tight ship. More

Just Good this go round Budds is the only place I service my vehicle. Excellent until the last visit. 'Went in for regular service and to swap my tires for winter. $230 f Budds is the only place I service my vehicle. Excellent until the last visit. 'Went in for regular service and to swap my tires for winter. $230 for the tire swap!! I gasped but was told that they are big, 22" tires and that the prices had gone up in the last year. I said they are 20" but the convo went on and I paid the bill. Grabbed the keys and went out to find a dirty truck :( Normally it is run through the car wash which is one of the reasons I don't mind paying a bit of a premium for service. Checked the tire pressure before leaving and I had 3 @ 200kpa and 1 @ 250kpa. Not a big deal but the whole experience felt kind of meh. Arriving home I checked the newest invoice I could find (Mar 2018) which said I paid $110 to swap the tires. Quite an increase! On the current bill they did charge me for 22" tires yet documented my tires as 20". This explains the price diff. I called the next day and was issued a free oil change on my next visit. Not sure that covers the difference but it is close. I like Budds and will continue to get my truck serviced at their garage. 'Might get my tires swapped somewhere else tho.... More

Had to return to dealership after mechanic forgot simple procedure. Waste of both our time. Hope to get discount on next service for my trouble procedure. Waste of both our time. Hope to get discount on next service for my trouble More

This is my first time using Budd's Chevrolet and they did a great job. I had to get a safety recall done and from start to finish it was a great experience. Happy, helpful people and their lounge is big and a great job. I had to get a safety recall done and from start to finish it was a great experience. Happy, helpful people and their lounge is big and comfy while having to wait. I definitely recommend going to Budd's. More

Been going to Budds since 2012. Without exception I have had excellent, knowledgeable, friendly service from everyone from Bill (sales rep) to the many customer service reps. The service work is done right had excellent, knowledgeable, friendly service from everyone from Bill (sales rep) to the many customer service reps. The service work is done right every time. More

Budds and the service team have always been outstanding. Their attitude and ability to work with and do anything for their customers is why they are the only dealership I want to deal with. Their attitude and ability to work with and do anything for their customers is why they are the only dealership I want to deal with. More

Juan is an amazing customer service rep. He always ensures my car is well taken care of on a timely basis. Great to work with him! ensures my car is well taken care of on a timely basis. Great to work with him! More

There is a problem in the car making allowed a mouse to enter my car and cut the bilt, why ther is no warranty for that? enter my car and cut the bilt, why ther is no warranty for that? More