Budds' Chevrolet Cadillac Buick GMC

I was looking to purchase a used vehicle from Budd’s and had a very negative experience. I went there on two separate occasions to check out a vehicle. The sales associate that assisted me, Mr. Bill Combee, had a very negative experience. I went there on two separate occasions to check out a vehicle. The sales associate that assisted me, Mr. Bill Combee, was not only rude, dismissive, and had no interested in even discussing a deal but also employed highly questionable sales tactics. Although on the first day when I went to test drive the car he had told me I could come make an offer on the vehicle at any time, the next day they had out of the blue dropped the price of the car by a few hundred dollars and therefore he had informed me that the price was now “non-non-negotiable”. He attempted to pressure me to come in earlier that second day to make a deal claiming there were lots of other offers he had received in the meantime. I should note that the car had been sitting unsold on their lot for several months. Furthermore, the advertisement online stated that the car included certain features but when I went in person, the vehicle was lacking some of them - lane change alert, lane departure warning, and adaptive cruise control, among others, so certainly not any minor or negligible features. The regulations in Canada around false advertising and deceptive marketing practices are pretty clear on this point. In the case of this establishment, what’s advertised on their website does not accurately reflect the product they are selling. The back tires on the car were more than 6 years old and had clearly visible cracks in them but when their technician supposedly had them checked, they were deemed road safe. This certainly did not inspire confidence in their inspection process and policy. Moreover, this implies that the tires would pass their 152 point GM Canada CPO certification process which really brings into question the legitimacy of the certification, let alone the justification to pay extra to have such a detailed certification done. After all these issues, when I made a reasoned and informed offer, Mr. Bill Combee simply turned on his heel and walked away without any further discussion leaving me in complete disbelief. I had attempted to speak with the Used Car Manager, Mr. Rich Pawlowski, who although was not as rude as Mr. Bill Combee, still continued to be highly dismissive of my claims and tried to downplay my negative experience with their establishment. Mr. Pawlowski iterated that he was not there when I had my discussions with Mr. Combee. The impression I was given is that at this dealership, the managers do not take responsibility for their subordinates. All in all, I certainly wouldn't recommend this dealership to anyone and if I could give less than one star, I would. Rather I would advise Budd's be avoided, unless you’re willing to risk a major headache, sour taste in your mouth and significant wasted time. More

Recently purchased a used 2010 Camaro LT from Budds, which I had to resell after only a few weeks due to circumstances. After only putting 300 km on the vehicle, it cost me over $ 2,500.00 to certify th which I had to resell after only a few weeks due to circumstances. After only putting 300 km on the vehicle, it cost me over $ 2,500.00 to certify the car. All suspension components and brakes, both front end and rear end. There is no way these parts were good when Budds supposedly "safetied" the car. The garage that safety checked the car for me asked me it is was recently certified and I said yes, Their techs then stated there is no way these parts were good when the car was certified at Budds. Also, when I was purchasing the car, despite asking, I was never provided with a copy of the safety certificate and received no response from further inquiries, like they did not care after the sale. I will never return to this dealership and never recommend them to anyone. If i could rate it less than poor I would........ More

I am very happy with their service and they give me a good deal . They are very helpful and i am very thankful to Dilan lee. good deal . They are very helpful and i am very thankful to Dilan lee. More

Highly recommend this location. I was taken care of by Basil and he was wonderful, informative and professional. I’m currently on my third truck with them and I wouldn’t think of purchasing anywhere else Basil and he was wonderful, informative and professional. I’m currently on my third truck with them and I wouldn’t think of purchasing anywhere else. More

Fantastic service and such a wonderful experience working with Basil. He was able to answer our every question and was always happy to help! My sister recommended him to us as he had been so helpful with her with Basil. He was able to answer our every question and was always happy to help! My sister recommended him to us as he had been so helpful with her car as well. We are so thankful for such a great service and experience. More

Very wonderful experience with this dealership.There was Very wonderful experience with this dealership. There was a very friendly environment and the staff was ready for any help I needed. The staff went o Very wonderful experience with this dealership. There was a very friendly environment and the staff was ready for any help I needed. The staff went out of their way to give me the best experience. More

We just purchased a Cadillac XT5 and Dilan was amazing. He was not pushy; yet, he was very professional and responsive. We are very pleased with the service provided. He was not pushy; yet, he was very professional and responsive. We are very pleased with the service provided. More

I am confident in the care of my SAAB at Budds’. Jim Treen has been particularly helpful. Great to have 10% discount for SAAB club members as well. Treen has been particularly helpful. Great to have 10% discount for SAAB club members as well. More

Recently brought my vehicle into Budds' for Service after a disappointing service experience with my local GM dealer. The issue was corrected in a timely manner and thoroughly explained by the gentlemen at t a disappointing service experience with my local GM dealer. The issue was corrected in a timely manner and thoroughly explained by the gentlemen at the service desk. The difference between experiences at Budds' and my local dealer was night and day - it more than justified the extra drive time to get the vehicle to Budds'. The outstanding service that we continually get from the sales and service staff at Budds' will keep us coming back in the future despite a lengthly drive to get there. Thanks Budds' staff for the great work. More