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Budds' Chevrolet Cadillac Buick GMC
Oakville, ON
2,564 Reviews
Budds’ – a name that is synonymous with quality service in Southern Ontario. In fact our motto “the family business that service built” is a testament to the commitment that our family-owned shops have been providing to each and every customer since we opened in 1973. There are two parts to the car business: cars and business. From the Budds’ perspective, the business is enjoyable but it’s the cars that are the stars.
Our sales consultants are professional, honest and dedicated to servicing you throughout the life of your vehicle. With literally no staff turnover, our sales team has a deep rooted knowledge of our products, customer expectations and the ability to handle all of your automotive needs.
Our brand new, state of the art 50,000 square foot facility is designed with you in mind. 24 service bays and a quick lube lane makes your visit here quick and efficient. For car shoppers, up to 19 cars and trucks, new and used, are in our showroom, and when you buy one, you will pick it up in our climate controlled, private delivery area, known as the Launch Pad. We welcome feedback, so if you ever have any comments, send an email to info@buddschev.com
We look forward to serving you!
Wayne Carter
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,564 reviews
June 30, 2026
We recently bought a Cadillac Optiq 2026. The service department has been excellent, however, the Sales Manager Kathryn Flynn has been absolutely unprofessional, arrogant, and dismissive! S The service department has been excellent, however, the Sales Manager Kathryn Flynn has been absolutely unprofessional, arrogant, and dismissive! She recommended a charger adapter for the Optiq and told us which one we had to purchase. It was a separate line item and we were charged $410 plus HSt (of which we paid) when we purchased the car. This was after we submitted numerous photos (before the final sale of the vehicle) of our current charger that we have at home. Unfortunately the adapter did not fit (their service department confirmed it was the wrong adapter), and Kathryn agreed to refund the money. It took over three months to receive a cheque and when the cheque did arrive it did not include the HST. I left a voice mail and Katheryn - to this day- has not responded. My husband went in to Budds today as he had some issues with his Optiq (Service department was excellent once again), but Kathryn dismissed the whole issue about the HST and said it was not an accessory but part of the car. Untrue, as it was a separate line item, she specifically recommended the product to us, and charged us for that product. If we knew it didn’t work, we wouldn’t have bought it and it wouldn’t have been a separate line item! Truly isn’t the $53.30 in HST but the principal of it as Kathryn was rude, dismissive and said she did us a favour by refunding us the $410. How did she do us a favour of refunding the $410 but not the HST for a product she told us was the right product, then accepted to refund it becuase it was the WRONG product, and then does not refund the HST we paid? The worst part of it all is the lack of communication, her unprofessional attitude towards her client, and dismissiveness. I am truly surprised that Chris Budd has kept her on his team. If one of my employees spoke to a client the way she did, they would not be employed. Be careful when dealing with Kathryn Flynn at Budds. I do want to reiterate that the service department is excellent - Kathryn could learn a few things on Customer service from them! More
by hazels.nozzle9o
June 04, 2026
The entire buying experience at Budds Chevrolet was unbelievable . Everything was explained in detail . Our salesman Basil Silas was knowledgeable and a great guy to deal with . I was impressed how str unbelievable . Everything was explained in detail . Our salesman Basil Silas was knowledgeable and a great guy to deal with . I was impressed how stress free the entire experience was . The culture at Budds Chevrolet is nothing short of amazing ! More
by garyverdin68
June 04, 2026
Budds Chevrolet made buying my 2027 Bolt easy, stress‑free, and enjoyable with outstanding service. stress‑free, and enjoyable with outstanding service. More
by Maisabuzahieda
March 30, 2026
Excellent experience buying a Cadillac Optiq last week! Kathryn, David Shuta and Max were outstanding in their service with us. It was the first time in over 30 years that we bought a new car from a deal Kathryn, David Shuta and Max were outstanding in their service with us. It was the first time in over 30 years that we bought a new car from a dealer and the transaction exceeded our expectations. It was straight forward without any games during the process. David was really knowledgeable during the test drive and proved that we had made the right choice for a dealership this time. Kathryn was very quick to respond (when we were ghosted at another dealership). When the unit that we wanted was sold, she was able to find another vehicle that matched exactly via a dealer trade the same day. That got our business and made a really positive impression. Really happy with our Optiq - well done team and thanks. Lynda and Howard More
by halbrookfield
Employees Worked With
Other Employees :
David Shuta in Sales and Max Badenko in Finance
March 23, 2026
Our experience at this dealership was beyond amazing. The service that we received from the salesman David Shuta was incredible. He treated us like we were part of the family. His sense of humour and The service that we received from the salesman David Shuta was incredible. He treated us like we were part of the family. His sense of humour and his knowledge of the SUV we purchased was incrdible≥ Mr. Bounsay was also a great experience working with him. Found him to be an incredibly organized individual who had all our papers that we needed to sign in order. He is also a man with a great sense of humour. The process at the dealership was a relaxing one. No pressure like some places where they want you to buiy right awat. Here we were allowed to think things over and we decided yes this what we want. I would highly recomend this dealership and will tell family and friends to go see David Shuta if they are looking for a car.. Thank you Budd,s for making our purchase as simple as possible. More
by tstellato3
March 23, 2026
They were very quick to locate my desired trim of the vehicle. Finance approval process handled bu Bonsuoy was top notch. vehicle. Finance approval process handled bu Bonsuoy was top notch. More
by esh.mehta91
March 17, 2026
Excellent dealership experience from the entire team. Kathryn, Sheldon and Bounsay were all wonderful. I have purchased multiple vehicles from Budds Cadillac and highly recommend them. Kathryn, Sheldon and Bounsay were all wonderful. I have purchased multiple vehicles from Budds Cadillac and highly recommend them. More
by Bay King Ripoff
March 11, 2026
Very pleased with the the process , smooth process . Farid was very helpful . The whole experience was very smooth . Farid was very helpful . The whole experience was very smooth . More
by Ziad
March 09, 2026
It was really amazing the selection and shopping process during my visit to this Amazing Dealership. When I first was approached by Kathryn Flynn (The Manager) and Luca Bauza (The Sales Representative), I f during my visit to this Amazing Dealership. When I first was approached by Kathryn Flynn (The Manager) and Luca Bauza (The Sales Representative), I felt welcomed and treated like a friend, not just a potential customer, that’s is exactly what it made the difference. I love it, I picked the car, took it for a test drive, then we sat down and made some numbers and walla, I made my mind… I want this car from this dealership through these amazing people. Then, I had the chance to speak with the Big Finance Guy…Bounsay Osylaphent.. we went through all paperwork and Financial applications, it was approved and quick, like a sharm… Super Cool & Supper Fast… I Will Definitely Recommend This Dealership. With 5 Stars on Everything. More
by Manuel Alvarez
February 24, 2026
Brought in my 2500HD after less than stellar experience from another dealer. These guys are beyond excellent. Best dealer experience I have ever had. From reception to Ahmad the service advisor to the shu from another dealer. These guys are beyond excellent. Best dealer experience I have ever had. From reception to Ahmad the service advisor to the shuttle drivers, it was great. More
by steveadams41
Employees Worked With
Ahmad
