Brimell Toyota

Buying used car I have dealt with the product advisor Mr.Nelson Kwok. He is very nice, co-operative and skilled. I am very satisfied with his services. I have dealt with the product advisor Mr.Nelson Kwok. He is very nice, co-operative and skilled. I am very satisfied with his services. More

Outstanding Long Term Partner After nearly 10 years attending Brimell Toyota for service, it is time to finally share some feedback. This Service Team is very knowledgeable, good a After nearly 10 years attending Brimell Toyota for service, it is time to finally share some feedback. This Service Team is very knowledgeable, good at listening, and wants to partner for the long term. I have been dealing with Service Consultant “Rajan” for a few years, and after every service appointment, I leave feeling confident I have a service partner in the Brimell Service Team who cares for me, and my vehicle, with a focus on building a long term relationship. I have been to a number of other places for service on an older Ford that I also own, and I know this team is worth every one of the 5 stars! More

Excellent Service. The service advisor is great, and I got the perfect experience. wow.. I was very satisfied with the service. Everything is good remarkable for me. The service advisor is great, and I got the perfect experience. wow.. I was very satisfied with the service. Everything is good remarkable for me. More

Remarkable I was definitely beyond satisfied with the service I received at Brimell Toyota. I dealt with Matthews John. His service was fast and remarkable. I ha I was definitely beyond satisfied with the service I received at Brimell Toyota. I dealt with Matthews John. His service was fast and remarkable. I have no complaints at all! More

Service Rep Rejean I appreciated the service from the time I entered until I left. But most of all dealing with Rejean. He is exceptional. Made sure I was kept inform I appreciated the service from the time I entered until I left. But most of all dealing with Rejean. He is exceptional. Made sure I was kept informed about the vehicle. More

Excellent service An excellent service provided for me. best customer service, less waiting time , very good service charge, explained everything related to the service An excellent service provided for me. best customer service, less waiting time , very good service charge, explained everything related to the service before and after More

Very Good Experience From the time I called to make my appointment, I spoke to Josephine - a very pleasant CSR. She told me what services were required on this visit and a From the time I called to make my appointment, I spoke to Josephine - a very pleasant CSR. She told me what services were required on this visit and added that Toyota recommends that I have an annual wheel alignment, followed by a sales pitch for this service - I accepted. As I drove into the service bay I was met by a CSR who took the details of the car and did a walk around. He gave me the tear off portion of his working document and directed me to the cashier. The cashier was very friendly, took my details and directed me to the reception to await the Service Advisor. Alice who my service advisor took me back to the car and did a walk around pointing out a small indentation on my door. She said that it was probably caused a person opening their door. Alice arranged for me to be transported to my home by taxi since she said that it would take at least 3-4 hours to be completed. I got a call that my car was finished. I requested a lift and a CSR came and brought me back to the dealership, I paid my invoice and left a satisfied customer. Excellent job all around. More

Outstanding service! I had my car towed in due to a noise. Vijay was great - arranged for a rental, updated me the next day by telephone and my car was ready by noon the I had my car towed in due to a noise. Vijay was great - arranged for a rental, updated me the next day by telephone and my car was ready by noon the next day! More

May 24, 2019 - receptionist must be trained more! Matthew, Athol, Vern and Kevin are all professional and excellent customer service. It’s our first time to work with Matthew and satisfied with his pr Matthew, Athol, Vern and Kevin are all professional and excellent customer service. It’s our first time to work with Matthew and satisfied with his professionalism and handled our service very well. (As Alice was on day off ) However, the receptionist, Lisa, was rude and not welcoming as with other receptionists who we dealt with since 2010. She has this intimidating look and we feel uncomfortable . No matter what time of day, service must always be handled professionally and must treat all level of customers with respect. More

service Great service but no car wash! This has happened the last three times I've been in. I understand that you are aware of the problem but it is taking t Great service but no car wash! This has happened the last three times I've been in. I understand that you are aware of the problem but it is taking too long to resolve! More