Brantford Honda

We purchased a used 2021 Honda Civic. Driver's seat had a service paper on the carpet. When we reached home we found that car was ripped.Nobody at agency is responding to my emails. Driver's seat had a service paper on the carpet. When we reached home we found that car was ripped.Nobody at agency is responding to my emails. More

We purchased the vehicle from Aron Alonzo in sales. He was amazing to deal with. He walked us through every step of the way. He was very friendly and answered any question we had. As we had gone from He was amazing to deal with. He walked us through every step of the way. He was very friendly and answered any question we had. As we had gone from an older car to a newer car, so most of the features in the vehicle we had no idea on how to use. I have owned a Honda for 15 years so we purchased another Honda. So today I had my appointment to have my winter tires switched on the new vehicle that we just purchased. Over the 15 years of owning our Honda I have basically dealt with Treavor Rogowski in the service department. He has bent over backwards to make me happy. He has such a great personality and attituded. I highly recommend that if you need a new vehicle that you see Aron, and most defiantly if you have a need for service on your car that you purchased through Honda go a see Trevor. You wont be dissatisfied with either of these guys. They are so honest. That's why I deal with them. In my words they are the best. They both deserve a 10 but I can only do a 5 star rating. More

We purchased the vehicle from Aron Alonzo in sales. He was amazing to deal with. He walked us through every step of the way. He was very friendly and answered any question we had. As we had gone from a He was amazing to deal with. He walked us through every step of the way. He was very friendly and answered any question we had. As we had gone from an older car to a newer car, so most of the features in the vehicle we had no idea on how to use. I have owned a Honda for 15 years so we purchased another Honda. So today I had my appointment to have my winter tires switched on the new vehicle that we just purchased. Over the 15 years of owning our Honda I have basically dealt with Treavor Rogowski in the service department. He has bent over backwards to make me happy. He has such a great personality and attituded. I highly recommend that if you need a new vehicle that you see Aron, and most defiantly if you have a need for service on your car that you purchased through Honda go a see Trevor. You wont be dissatisfied with either of these guys. They are so honest. That's why I deal with them. In my words they are the best. They both deserve a 10 but I can only do a 5 star rating. More

I had an appointment on October 9th to switch my winter tire. I received free storage and service. Advisor Dale Kempt department also explained the problems they found during my service visit and recommend tire. I received free storage and service. Advisor Dale Kempt department also explained the problems they found during my service visit and recommended what needed to be fixed as soon as possible. More

I was sold a car by a dishonest salesperson who failed to disclose a car defect. They dealership put more effort into try to upsell warranty. No accountability from management. disclose a car defect. They dealership put more effort into try to upsell warranty. No accountability from management. More

Brantford Honda has really become a STEALERSHIP! ! To buy a new vehicle, they now FORCE YOU to take mandatory options that they choose which greatly increases their profit margin. In service, you ge ! To buy a new vehicle, they now FORCE YOU to take mandatory options that they choose which greatly increases their profit margin. In service, you get nickle and dimed with a stupid shop fee which once again increases their profit margin! I have moved on from this dealership on a permanent basis because of the INCESSANT GOUGING HERE! More

Dishonest selling tactics. Will tell you can't pay loan off before 6 months (which is a lie), will add warranties onto your price and not disclose, will not negotiate price. Wi Will tell you can't pay loan off before 6 months (which is a lie), will add warranties onto your price and not disclose, will not negotiate price. Will not return there for anything. Do not trust them. More

Great service from Hayden Tayler from start to finish. Called me and gave me all the info needed to make my decision. Called me and gave me all the info needed to make my decision. More

One of the most disappointing experiences I’ve had since I came to Canada - really does not represents the Canadian spirit of acceptance towards everyone (regardless of their race, gender or nationality) : I came to Canada - really does not represents the Canadian spirit of acceptance towards everyone (regardless of their race, gender or nationality) : I have called the service department on more than one occasion to have a full service, as I brought my car from this dealership. Every single time I have been informed that all they can do for me is oil change, and I’d have to go to the Hyundai service Center for anything else. Even when asked over the phone to confirm if I was due for an oil change or not. Instead of looking into my file to inform me, I was false told that I should have a sticker on my car that would let me know when my car was due. My car had no such sticker. Since service team didn’t seem friendly or helpful at all I just decided to drive for the oil change on a work day (I live an hour away and had to taking time off as I would not have time to do another day), only to be told I wasn’t due. And the service personnel just wanted to brush me away; repeating the same thing about my concern about my brake sensory warning “you would need to go to Hyundai service to have that looked at, I do not know why that is”. To which I said okay and tried to ignore the negative treatment I got. What made it so obviously discriminatory was: when I asked the sales representative (on the same day) to do an appraisal for my car. She got a detailed report of what need to be fix. Initially she was saying that my car was priced so because my brakes needed replacement among a few other things (which I am not sure were entirely true). I felt so shocked that I just had to ask the sale representative how could she know that, cos when I came in, the service department said they can’t analyze the problem. She went from my brakes “needed replacement” to they are a “bit rusted”. She also informed me that Brantford Honda provide full service (checking any and all issues) for Hyundai among other brand, and it was weird that the service department should do that to me. I just was in shock and didn’t know how to react, so I decided to leave as I did not feel safe in that space. It’s just unbelievable, first they misinform me about the sticker, then they deny me service, and lasts provide a false assessment. I really feel discriminated against and harassed. I do not trust the quality of their products or service More

Brantford Honda popped up in my web search for a new Honda car and I had reached out through their trade in assessment. The sales person reached out to me through email and text first thing in the morni Honda car and I had reached out through their trade in assessment. The sales person reached out to me through email and text first thing in the morning of the next day. First thing he asked was whether I was living out of Brantford to which I replied yes. He also asked if I was exchanging an existing Honda car to which I said I have a Honda car but I am not trading that in. He said that it is possible that they may not be able to sell me anything, he checked with his manager and came back saying that they cant sell me anything and that they want to keep the Brantford customers happy. I asked him what the reason was, and he said being brutally honest, you will buy something but never come back for servicing and go elsewhere. Pretty presumptuous on his/dealership's part to think that way and discriminatory practices followed by the dealer. I have reported the conversation with the employee and the dealership with Honda Canada and asked them whether they subscribe to the dealership's discriminatory practices. Let's see what they say. Here I was thinking that they can have my business as the guy was a eager beaver, texting me at 8.30 AM and following up with an email right away the next day and wanting to help. I learnt something today and I will avoid this dealership like plague in the future. More