Brantford Honda

My new Honda Civic purchase went smoothly. Everyone who I dealt with was very helpful and efficient, particularly Het, Nicole and Michael. Everyone who I dealt with was very helpful and efficient, particularly Het, Nicole and Michael. More

They provide outstanding service and are very attentive to customer needs. I would highly recommend purchasing your vehicle here to customer needs. I would highly recommend purchasing your vehicle here More

The sales staff was amazing. Erica helped out in so many ways. Awesome. Trevor on the counter for maintenance was run off his feet that day but looked after every with patience Erica helped out in so many ways. Awesome. Trevor on the counter for maintenance was run off his feet that day but looked after every with patience and a smile. A great experience. Thank you More

My experience at Brantford Honda was exceptional from start to finish. HET P in sales was very polite and extremely helpful as the sales associate. I also dealt with MIKE O as the used car manager for my start to finish. HET P in sales was very polite and extremely helpful as the sales associate. I also dealt with MIKE O as the used car manager for my trade-ins and he was up front, fair and direct to what could be done without hassle. MICHAEL C then wrapped up the deal and was very supportive and informative to ensure I purchased what made sense for me. They also worked together as a team to make the entire experience more relaxing and probably for the first time I was not stressed and everything worked out. I also was able to meet some other team members and they were equally as respectful. Treating others as you would want to be treated is important. This is exactly what the team at Brantford Honda did with me. I look forward to getting my vehicle serviced at this dealership - trust is imperative. I would highly recommend this dealership and there is nothing in this for me other than acknowledging them accordingly. More

Excellent, prompt and knowledgeable service. Staff were very helpful and friendly. Always a great experience to have my car serviced at Brantford Honda! Staff were very helpful and friendly. Always a great experience to have my car serviced at Brantford Honda! More

From the time I met Ryan every thing was great he made me feel at ease because I had driven a standard for 39 years and now i had to go to automatic so there was a lot of changes to say the lease. The hole e feel at ease because I had driven a standard for 39 years and now i had to go to automatic so there was a lot of changes to say the lease. The hole experience was great. Thank-you so much. Heather More

Enjoyed the experience. Jeff was very knowledgeable and helpful with vehicle selection. Mike was great at explaining the purchase process. Jeff was very knowledgeable and helpful with vehicle selection. Mike was great at explaining the purchase process. More

Trevor is amazing! Very knowledgeable and trustworthy when it comes to service for my vehicles. He has helped me with both my civic and CR-V. Very knowledgeable and trustworthy when it comes to service for my vehicles. He has helped me with both my civic and CR-V. More

Great experience buying my Honda CR-V! Brandon was very friendly, helpful, and made everything easy. Highly recommend! Brandon was very friendly, helpful, and made everything easy. Highly recommend! More

I previously had good experiences purchasing 2 vehicles and leasing another here (in addition to completing all vehicle servicing here), but unfortunately the process of buying out the lease has been a ser and leasing another here (in addition to completing all vehicle servicing here), but unfortunately the process of buying out the lease has been a series of awful customer service experiences. We were considering trading in for an upgrade based on the amount being offered by the dealership via email, but after speaking with them we were offered significantly less value with no explanation other than “We don’t send those emails”, since they are apparently sent by a third party on behalf of the dealership. As the lease was coming to an end there was little to no communication about the process despite repeated attempts to arrange things, and then last minute scheduling of appointments for the safety and to sign the paperwork. Upon arrival we were told that someone would be with us in 5 minutes, but over an hour later had to go to the service department to even find a member of staff. We were then rudely told by the sales staff that they wouldn’t have time to see us and they’d call to reschedule for the next week. After another appointment scheduled at the last minute, we completed the purchase and I’m glad to say I won’t have to go back there again. We have nothing but great things to say about our CR-V and Passport, but will be servicing them elsewhere going forward and taking future purchases to a different dealership. More