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Bramgate Volkswagen

Brampton, ON

4.9
2,256 Reviews

15 Coachworks Cres

Brampton, ON

L6R 3Y2

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2,256 Reviews of Bramgate Volkswagen

February 18, 2013

I have been a loyal customer of John Forth and Bramgate for over 30 years. Both have been consistently great. However as positive feedback only, you should do something so a customer is not left wanderi More

by haynesbm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Forth, Joanne Yulo
Feb 20, 2013 -

Bramgate Volkswagen responded

Hello, Thank you very much for your feedback. We apologize that you were left waiting despite having an appointment to pick up your new vehicle. While we strive to make sure that every customer is attended to as quickly as possible, sometimes there is a wait while our Sales Consultants finish up with the previous customer. We do have a receptionist, but during the evenings they work in the service area to help customers coming in to pick up their vehicles after hours. While I'm not sure what happened to cause our Sales Manager to interrupt your delivery, I apologize as this is not a normal practice here at Bramgate Volkswagen. Regarding the rattling noise you mentioned, all VW vehicles are road tested before leaving the factory. A full pre-delivery inspection (PDI) is also conducted on all vehicles once they arrive from the factory at the dealership. That said, sometimes issues do get missed, and we will be happy to correct the rattling noise for you under your VW warranty. Please contact your Sales Consultant, our Service Department, or myself directly and we will be happy to arrange a time that is convenient for you to bring your vehicle in. Thank you again for your feedback, and for your continued loyalty to our dealership. We very much appreciate it, and we look forward to serving you for many more years to come! Jeremy Boles Business Development Manager Bramgate Volkswagen 905-459-6040 x237 jboles@bramgatevw.com

February 15, 2013

Great Dealership! Staff are super friendly and great to work with. I have bought 2 cars from Bramgate this year, both times dealing with Sudir and Joanne. I couldn't have asked to be treated any better, aw More

by MattDi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sudir Luthra, Joanne Yulo
February 15, 2013

I had first met Marco back in December when I walked into the dealership. Not only did Marco answer all of my questions in a professional and courteous manner, he went beyond his role and made that personal More

by MariamN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Orellana
February 12, 2013

My husband Neville and I purchased a new 2013 Jetta from My husband Neville and I purchased a new 2013 Jetta from Marco in December it was such a great experience. He was knowledgable, friendly and made ch More

by Neville2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Orellana
February 05, 2013

Great experience. Knowledgeable, low pressure staff allowed me to make an informed decision at my own pace. If I needed to replace my car tomorrow, I would definitely return to this dealer/staff. More

by Mr Gee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Forth
February 03, 2013

By far Marco and Joanne have shown us the greatest customer service I have encountered in my lifetime. Friendly, helpful, resourceful and knowledgeable. I will definitely recommend Bramgate. More

by leomauro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Orellana, Joanne Yulo
February 03, 2013

The sales representative who assisted me was very helpfull with quite good knowledge about the car I was asking information about and very friendly with lots of patience and manners who really kept m More

by Bahmany2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Fernandez
February 02, 2013

Chris made the experience of buying a brand new car extremely easy and very enjoyable. He was able to answer all my questions and concerns I had while deciding whether or not to purchase the car. More

by gsnider12354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Fernandez
February 01, 2013

Marco, is very professional and very good person to deal with, I found that overall experience buying and after purchase service by Marco has been very good , I have no hesitation in recommending to this de More

by Nichhabhai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Orellana , Marco Orellana
January 29, 2013

Super service,super price.Seles person did excelent work!I will recomend this dealership to my friends.I realy like my new Jetta. Thank You very much!!! More

by mixtv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russian Canadian Broadcasting, Jiri Kazda
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