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Bramgate Volkswagen
Brampton, ON
2,252 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,252 Reviews of Bramgate Volkswagen
May 03, 2013
This is the second experience I have had with Bramgate Volkswagen and I can honestly say that it was even more delightful than the initial one. I had just undergone a rather unpleasant experience with ano Volkswagen and I can honestly say that it was even more delightful than the initial one. I had just undergone a rather unpleasant experience with another dealership and felt comforted within the first few minutes of my visit to your location. Mr. Sudir Luthra was very accomodating, understanding and patient throughout my decision-making process. His knowledge of Volkswagen products and guidance provided me with a much needed feeling of security as I came closer to making a final decision. I am already looking forward to my next vehicle purchase with Bramgate! More
by Hamreen
Employees Worked With
Sudir Luthra
April 30, 2013
The service was very friendly, helpful and attentive to my needs. Wayne, in particular, but the dealership as whole helped to work out a solution regarding the trading in of one volkswagen to allow me to p my needs. Wayne, in particular, but the dealership as whole helped to work out a solution regarding the trading in of one volkswagen to allow me to purchase a new car. Everyone I came in contact with at the dealership made me feel like a valued customer. More
by GQSmoove
Employees Worked With
Joanne Yulo
April 27, 2013
My overall experienc ewith you started with your enterprise environment very clean and the car arranged orderly, very imopressive. When I enterded I was received with broad warm smiles hard to find enterprise environment very clean and the car arranged orderly, very imopressive. When I enterded I was received with broad warm smiles hard to find in this troubled world. I was attended to promptly, took a tour of your cars and explanations and descriptions were giving for each car. As a first time buyer, there were terms I didnot understand but patiently things were explain to me though I seem to ask the same question over and over. I will say customer care was great and your guys I met very friendly. I have been to other dealers who from my openion have great prices I decided to buy from VW hoping and counting on a wonderful relationship with you. So with your price I will say OK. More
by samueltagoe
Employees Worked With
Jiri Kazda, Joanne Yulo
April 15, 2013
What I appreciated most about this dealership and the sales staff was that they were straight forward and didn't waste my time nickling and diming like others do. I went in with a purpose to buy and they sales staff was that they were straight forward and didn't waste my time nickling and diming like others do. I went in with a purpose to buy and they came to the table with a purpose to sell. The no non-sense approach is what made it work for me. Shop around if you want but I bet these guys will give you a better deal. John was amazing. He didn't go back and forth to his manager asking if he can do a deal and such and such amount. He told me what he can sell the car for and I knew very well that was their best offer. The staff overall is very helpful. More
by vivek81
Employees Worked With
John Forth
April 15, 2013
Great customer service, acknowledges customer's needs and tried very best to meet those needs. Previously purchsase VW Golf in 2008 and had great service then. and tried very best to meet those needs. Previously purchsase VW Golf in 2008 and had great service then. More
by arobertsmason
Employees Worked With
Jiri Kazda
April 12, 2013
Hello, I was at your dealership a few months back to Hello, I was at your dealership a few months back to get my first oil change and just noticed that 6 bolts from the oil pan cover were missing. The Hello, I was at your dealership a few months back to get my first oil change and just noticed that 6 bolts from the oil pan cover were missing. The only reason I noticed this was when the car was lifted when I was getting my summer wheels put on at Euroline Performance. I was in the shop while the tech, Peter lifted the car and showed me. It is a diesel engine so it would be hard to hear the cover if it was flapping especially on the highway when it would most likely make the most noise. I came today during my lunch to see if I could get the bolts back. I spoke with Andrew and he seemed defensive from the beginning (probably not the best trait for a “customer service representive” even if he’s only been there for a year). I really have no reason to lie to him about the situation to get bolts that are worth a few cents. After all I just spent $35,000 on a new car. I read the reviews on your dealership and had high hopes but this really disappointed me. I thought you would appreciate feedback from customers to improves your service if needed but instead they are made to feel like thieves and liars. On top of that I am still cleaning the white grease from my hinges due to the over spray from my first visit. Good luck to you and your team! More
by ke1vin
April 06, 2013
We were greeted in a very friendly fashion, we were referred to Bramgate from a family friend of ours and because of their efforts and continuous contact we chose to purchase a used car from Wayne and referred to Bramgate from a family friend of ours and because of their efforts and continuous contact we chose to purchase a used car from Wayne and Mike. They were both very helpful in friendly in the process and we felt comfortable doing business with both of them. If we were to ever purchase another Volkswagen vehicle we would definitely return to Bramgate, even though we are from Kitchener. More
by BrendanN
April 05, 2013
Great experience with John Forth again. I bought my first car in Canada from him 7 years and my second car from him this past week. Happy with my purchase and looking forward to buying my third car fr first car in Canada from him 7 years and my second car from him this past week. Happy with my purchase and looking forward to buying my third car from John in 4 years More
by desaih
Employees Worked With
John Forth
April 05, 2013
Very happy with my experience purchasing a used vehicle at Bramgate. When you leave the lot, you feel confident about your purchase! I will definitely be back and will recommend this dealership to any fami at Bramgate. When you leave the lot, you feel confident about your purchase! I will definitely be back and will recommend this dealership to any family or friends. More
by MichelleRE
