Bennett Dunlop Ford

I visited Bennett-Dunlop looking for a Focus ST. I had a monthly payment that I could afford and Don, the finance person wasn't interested in working with me to get me the car I wanted. They immediately tr monthly payment that I could afford and Don, the finance person wasn't interested in working with me to get me the car I wanted. They immediately tried to pressure me into another car instead. A week later I received a call from Bennett-Dunlop, from Peter who told me that they were having a sale and they could get me into the car I wanted at the price I wanted. When I came down, they had a different model of the car I wanted, and again started with the pressure tactics. The finance person came in and was quite rude in insisting that they were doing me a favour by financing me, and I should buy the car I didn't want so that it would improve my credit rating. They went so far as to tell me I should buy the car I didn't want, and then come back in 12 to 18 months and trade the car in for the model I wanted. This would have cost me $10-$15,000 in lost money, due to the monthly payments and the depreciation on the car. After a year of payments, I wouldn't even get enough for the trade-in to cover the remaining cost of the loan. Throughout my dealings with them, they would not come off the retail price at all to try and work the financing to meet my budget. Once they had determined I couldn't afford the car I wanted, they pressured me into buying a vehicle I didn't want. I sent several emails to them giving examples of how we could make the financing work. Did not receive any replies to my suggestions. I went to Capital Ford, and the difference in experience was night and day. The salesperson and financing person were pleasant to work with. Even though we couldn't get the monthly payments to what I needed, it was a much more enjoyable experience. If I can work out the financing on my own, I will definitely go back to Capital Ford and purchase the car there. More

Get it in writing! The price changed 3 times because he didn't save the deal he worked out and 3 times he didn't remember what he td me. Then he changed the parameters of what was included at time of signi didn't save the deal he worked out and 3 times he didn't remember what he td me. Then he changed the parameters of what was included at time of signing. Needless to say. I didn't buy here. Trust your instincts. That's why you have them. More

I have always had a very good experience at Bennett Dunlop Ford. From the sales department to the service department I have always been treated as a valued customer. Dunlop Ford. From the sales department to the service department I have always been treated as a valued customer. More

Always friendly service people. Sometimes takes a bit longer, however always quality work! Worth waiting for. Like that they can print off what needs to be done on the next service. longer, however always quality work! Worth waiting for. Like that they can print off what needs to be done on the next service. More

Service was quick and staff were polite and helpful. My battery was always dying on me and my car wouldn't start. Took it into BDF and everything was covered by my bumper to bumper warranty so I was a hap battery was always dying on me and my car wouldn't start. Took it into BDF and everything was covered by my bumper to bumper warranty so I was a happy camper. More

Have had a few issues getting an oil change. It took over an hour they didn't use supplied oil filter and forgot to return old parts requested. However the staff was exceptional acknowledged the mistakes an an hour they didn't use supplied oil filter and forgot to return old parts requested. However the staff was exceptional acknowledged the mistakes and responded very well. It shows a businesses character on how they handle hings when they go all wrong. Good job More

Overall my experience was good; I was in and out in a reasonable time (possibly due to snow storm). However, if you'd like to go the extra mile, I would like to suggest wiping my dash/steering wheel of reasonable time (possibly due to snow storm). However, if you'd like to go the extra mile, I would like to suggest wiping my dash/steering wheel of dust. More

Great place to service a vehicle. I have had my vehicle serviced here for many years and love the customer service. The Body Shop is full of experts that will make your experirence amazing. serviced here for many years and love the customer service. The Body Shop is full of experts that will make your experirence amazing. More

Service check in was first class. I like the individual stations -- like at a bank. Shuttle service was very prompt. And all staff were courteous. I had warranty - recall work done and tires balanc stations -- like at a bank. Shuttle service was very prompt. And all staff were courteous. I had warranty - recall work done and tires balanced etc. I didn't go ahead with quote on other work though, as quote was 250% more than same job at an independant. Thank you for asking/listening. Tom More

Great service and very informative with any questions I have asked. Always helpful when I need anything they have. Great prices on tires and other services. Would highly recommend dealing with Adam when yo have asked. Always helpful when I need anything they have. Great prices on tires and other services. Would highly recommend dealing with Adam when you need any service problems! More