Belanger Ford Lincoln

What a joke. They Ban customers. I bought a brand new 2012 Ford Fiesta SES and had a few issues right from the get go. For each problem, the dealership mechanics would make it worse. I bought a brand new 2012 Ford Fiesta SES and had a few issues right from the get go. For each problem, the dealership mechanics would make it worse. Example: When I bought the car brand new, it came with a massive chip in the headlight. The mechanic "fixed it" by removing the headlight, and cramming in a new on. I mean full on cram. The bumper plastic was bent back and everything. I have no idea how they thought it looked fine. I brought it right back and showed them that it looked like a xxxxxx put in my new headlight. Anyways, Ford likes to send customer surveys after getting work done at the dealership. After that first fiasco, I gave them a 3 out of 5 star rating which is more than fair considering the horrible work done. The week after when I went back to the dealership for another issue (surprise surprise), Josee came up to me telling me she had a bone to pick with me and to give them better review scores. Ummm okay? So I had my car worked on again for transmission issues that of course they couldn't replicate. I received a survey to fill out and i was nicer and gave 4 out of 5 stars. I got a phone call at my work the following day in the morning from josee telling me I was banned from the dealership since i was so unhappy with their service. I called Ford Customer service and spoke with the manager and they said there's nothing they can do because Belanger is independently owned. I traded in the Fiesta for a Civic a week later. I tried contacting the local newspaper companies (Northern Life and Sudbury Star) and they wouldn't share the story because Belanger Ford has them in their pockets. After going through all of that, I found more and more people who went through the same ordeal. Belanger Ford bans customers from their dealership if they don't give 5 out of 5 star ratings whcih explains why their customer satisfaction rating is so high. Less than 5 stars? bye bye. More

regular maintenance gone wrong I bought used f150 which included free oil change and tire rotation for five years. First time they told me licence plate light is out needed wiring I bought used f150 which included free oil change and tire rotation for five years. First time they told me licence plate light is out needed wiring harness then said I needed another harness as both bulbs are out, then they said all my tail lights are out. Later found out tech blew fuse when he probed light socket, but still cost me for harnesses I didn't need. Second visit they told me they couldn't get wheels off and I needed 24 new wheel nuts at a cost of $275.00 because they were all stripped. I told them to forget tire rotation I would look after it. When I left service manager said they did do tire rotation but could not properly torque nuts. I checked it out myself and found tech had used wrong size socket and damaged the stainless steel wheel lugs. Most are still usable and work with right size socket but need two new ones. They won't see me ever again and they can keep the free oil changes. More

Loyal Customers Who Travelled From Timmins This is our second truck from them. Dylan and Josee were excellent to work with. They provided quality customer service. They went beyond our expect This is our second truck from them. Dylan and Josee were excellent to work with. They provided quality customer service. They went beyond our expectations. Don't waste your time going anywhere else. Worth driving from Timmins for and will highly recommend them. We will be loyal customers! Thanks Dylan and Josee! More

Horrible service My mother lives two hours away. She had to get work done on her 2010 Ford Escape. Her appointment was at 9:30 am. I called at two o’clock to see what My mother lives two hours away. She had to get work done on her 2010 Ford Escape. Her appointment was at 9:30 am. I called at two o’clock to see what was the status and they said they were busy and someone in the service department would get back to me. No big deal I can understand. Now they call back and said that they ran behind and didn’t have time to work on it. Like really it is now five hours after her appointment and they haven’t started working on it. They said they would have to reschedule. 15 mins later they call back saying they already started the work and it wouldn’t be done by the end of the day. So they gave her a loaner. Now she has to come back to get her vehicle. She is 77 years old and lives 2 hours away. I even asked if they could meet somewhere mid way so my mom wouldn’t have to drive all that distance. And they said they couldn’t. I totally understand job sometimes take longer then they should but her appointment was early in the morning and she was from out of town. And this is the second time this happens to her More

Awesome Best place to do business with .. wash my car everytime I go in for service ,, Never pressure me in my decision .. keep up the good work Best place to do business with .. wash my car everytime I go in for service ,, Never pressure me in my decision .. keep up the good work More

excellent sales experience shopped at both ford dealers and when i showed up at Belanger i felt i was part of the family.. the slogan really tells they care about the people .. shopped at both ford dealers and when i showed up at Belanger i felt i was part of the family.. the slogan really tells they care about the people .. I see why they have won the diamond award .. thanks for the great experience More

Best dealership in the north! Fantastic customer service! I just bought a 2016 Ford Escape and I was very impressed with the staff at Belanger Ford. They really cared about what I Fantastic customer service! I just bought a 2016 Ford Escape and I was very impressed with the staff at Belanger Ford. They really cared about what I was looking for in a vehicle and made sure I got the best possible financing! I love my new Ford! Thank you! More

sorry i had to give a one star rating I would have given them a no star rating ; they rip off customers I ordered a brown windshield visor for my van $100.00 product when I got home I open I would have given them a no star rating ; they rip off customers I ordered a brown windshield visor for my van $100.00 product when I got home I opened the package to find out it was black ...I returned it and they had the xxxxx to tell me since I opened the package there was no money back or exchange ;are you kidding me ;rip off at its best and all the 5 star reviews they get must be from family or paid to lie because everyone I talk to has nothing but negative things to say More

worst dealership in town i bought a vehicle from there in the winter used. and i decided i was going to trade it in for a car at Cambrian ford. i went to Cambrian ford and i bought a vehicle from there in the winter used. and i decided i was going to trade it in for a car at Cambrian ford. i went to Cambrian ford and they were shocked that Belanger charged me that much for my used truck they ripped me off, and i purchased a warrantly for my truck witch the failed to mention there was an 100$charge everytime i get work done, my family members bought a new ford focus standard from them and the took it in for oil change and the car came out with a huge dent in the side, and Belanger ford said it was there when the brought in it,it was not there before. worst dealership of all time i Recommend that you to Cambrian i went to Cambrian to trade my truck and there were extremely excellent. More

Best Customer Service! I recently purchased a 2015 Lincoln MKC and am loving it! The customer service I received both before and after my purchase has been outstanding. The I recently purchased a 2015 Lincoln MKC and am loving it! The customer service I received both before and after my purchase has been outstanding. The staff are friendly, knowledgeable, and genuinely care about their clients. This dealership was recommended to me and I after my first visit I knew I would give them my business. It is a family owned dealership with a strong reputation in our community for quality products and service. Belanger Ford Lincoln also shares in their success and gives back to the community by supporting local charitable organizations! I would highly recommend this dealership to anyone! More