Bay King Chrysler

Vehicle purchase in October 2026. There was damage found in the interior of the vehicle once we had taken possession. Items were addressed with the sales team and management. Both There was damage found in the interior of the vehicle once we had taken possession. Items were addressed with the sales team and management. Both groups ignored the concerns that were presented. Vehicle was purchased for the ticket price listed. Extended warranty as well as cosmetic protection was also purchased. The dealership did not offer any support at all to help address concerns. They are great when with the pre stage of the sale however once the sale is made, you are on your own. The vehicle was a corporate vehicle under Chrysler Canada. It was under their care since the vehicle was delivered back in 2025. They didn't not take any responsibility for the cosmetic damage found on the vehicle that was caused by their own employees. They believe in fairness and customer satisfaction according to their the web page however that is not true at all. Also, be careful with having your vehicle cleaned by their team. Their detailers do not have the proper tools or experience required to properly detail a vehicle. They are well below average in that department. More

They sold me vehicle by providing the wrong tax information. Now ended up paying $11400 taxes to them and $8700 in Saaq Quebec to get my truck plated . The dealership gave me multiple excuses and information. Now ended up paying $11400 taxes to them and $8700 in Saaq Quebec to get my truck plated . The dealership gave me multiple excuses and at the nd they refused to pay the right tax information. After I contacted them They stop responding my email n phone calls . More

Bay King will always be my go to dealer. Krystal has sold me 3 vehicles, always a pleasure. The service department all around has been awesome, Jenna and Leslie are great to deal with. Krystal has sold me 3 vehicles, always a pleasure. The service department all around has been awesome, Jenna and Leslie are great to deal with. The people in parts helped me find correct part numbers and contacted me when my stuff arrived. Thank you!! More

I was connected with this dealership when I was looking to buy a part for my ram , I went through their verification process like vin, part things like that , the web site came back and confirmed my truck to buy a part for my ram , I went through their verification process like vin, part things like that , the web site came back and confirmed my truck with the part number , and price , with a big check mark confirmed, i was thinking about it and a couple of days later i received an email saying the part is still un my cart and if I order it I will get 10%off shipping so I ordered it , things went down hill from there , they took my money off my card , they will play word games and say they didn't take my money it just being held until the deal goes through lol , they live on bait and switch , after they took my money I waited two days never received a tracking number I reached out and received a email back saying that the part with the part number and the price confirmed with my vin was wrong that my 51.0 part again confirmed was now 220.0 and they wanted my card number again and my cvv number to complete the purchase, lol seriously 4 times the price from what they already confirmed at 51.0 and took my money before they mentioned that 4 times that 51 dollars to 220 dollars, I asked these scammers about this they told me web site was wrong even thoe it took my vin and confirmed everything, I was not happy especially when Ryan (on line parts)informed me I was to stupid to understand a simple explanation after it was told to me twice seriously ( I have all the emails and screen shots) they are so arrogant about doing this bait and switch they even send the rude insults in a email , so I contacted Mopar parts they told me there was nothing they could do from customer service call the dealership, i asked for the dealership own , nothing , i asked for the general manager, nothing , they would not take my call , i eventually spoke with the parts manager and it took about 10 seconds to see why the on line guy was so rude and disrespectful to customers , because the parts manager made him look like a rookie at it , I have spent 40 years working at dealerships from a shop help to red seal master technician to shop foreman to service Manager and now director of fixed operations and in those 40 years I have never heard or seen a manager speak to a customer at a dealership like he spoke to me , he would not listen to me explain he kept talking over me I had to ask him to stop and can I get a sentence in , he was rude, disrespectful, and just a jerk and laughed about it , he kept raising his voice telling he dosent care and he agreed with the on line guy, if what they wasn't bait and switch i dont know what is , they confirmed your part , and your vin , they take your money off your card then tell you before you can get the part you already paid for you have to pay 4 times the price and when you disagree they berate you and insinuate your to stupid to understand why they are scamming you , if they worked in my store being im the director of fixed operations they would both be unemployed right now, worst experience ever in 40 years with staff at a dealership, the dealer principal, general manager should be ashamed at how a manager in their store acted and spoke to a customer that was simply trying to buy something from their store , if i could give a negative score i would , horrible people they are More

I recently visited Bay King Motors for a recall and some routine maintenance, and I couldn’t be more impressed with the experience. My service adviser, Jenna Barber, was an absolute pleasure to deal with fr routine maintenance, and I couldn’t be more impressed with the experience. My service adviser, Jenna Barber, was an absolute pleasure to deal with from start to finish. She is incredibly courteous, welcoming, and has a genuinely helpful attitude that immediately puts you at ease. Jenna took care of everything seamlessly, keeping me updated regularly on the progress of the work being done on my vehicle. Her communication was clear and proactive, which I truly appreciated. Once the service was complete, she even arranged a prompt ride to pick me up from home so I could retrieve my vehicle—another thoughtful touch that made the entire process smooth and stress-free. Overall, the professionalism and customer care I received were exceptional. Thanks to Jenna and the team at Bay King Motors, this was one of the best service experiences I’ve had. Highly recommended! Vimal B More

I am not happy with this dealer ship. I have been battling with then since early 2024 to have my ESC module changed. It has been put on the scope and said they would call us. Two months I have been battling with then since early 2024 to have my ESC module changed. It has been put on the scope and said they would call us. Two months later I called them. Find out the tech guy was no longer there and they couldn't get into his file.We were told time and time again that they would get back to us.Called today and of course Leslie the person we were dealing with is no longer there. I WOULD NOT RECOMMEND THIS DEALER SHIP AT ALL TO BUY A VEHIECLE. More

Had contract for new truck delayed delivery then refused to honour price (attempted to offer a lower trim level for contracted price) scam artists! to honour price (attempted to offer a lower trim level for contracted price) scam artists! More

I had a very solid experience buying a 2022 Jeep Cherokee Limited demo. Everything was transparent and there were no surprises. The pricing was exceptional from the start from the Autotrader site, and you di Limited demo. Everything was transparent and there were no surprises. The pricing was exceptional from the start from the Autotrader site, and you did not have to beat them down to get a good deal. The delivery experience was positive, and the vehicle has been great. More

Fantastic overall experience. First visit, Jamie Richter took the time to discuss what I was after. Second visit, I was looking at a 2023 Ram just posted online and introduced to First visit, Jamie Richter took the time to discuss what I was after. Second visit, I was looking at a 2023 Ram just posted online and introduced to Krystal Campbell. Right from the start Krystal's upbeat attitude and infectious smile puts one at ease. She will go to bat to try and get the customer exactly what they are after, and her knowledge of the Ram line up, new and older is quite impressive. Jeff Thompson More

I was looking for a new SUV and Bay King Motors did not disappoint. Always loved Jeep, Jim showed me a 2024 Compass that checked all the boxes for me...No messing around, came in test drove the compass, ca disappoint. Always loved Jeep, Jim showed me a 2024 Compass that checked all the boxes for me...No messing around, came in test drove the compass, came back the next day to seal the deal...picked up my new vehicle on day 3. There was an issue with the airbag sensor and Lee the service technician was wonderful, he called me to discuss everything he had done correct the problem. he was very personable and understood the importance of speaking with me to put my mind at ease. Overall a great experience! More