Barrie Ford - Service Centre

We ended up going to Barrie Ford as Trillium Ford let us down. I will write a review on them as well. So after getting the run around we went to Barrie Ford. I was fortunate enough to have Jennifer Mann as down. I will write a review on them as well. So after getting the run around we went to Barrie Ford. I was fortunate enough to have Jennifer Mann as my service advisor. First point of contact was amazing. Jennifer was busy but greeted me with professionalism and explained the timelines that this repair would take. Things did not go as planned. The part that was delivered was damaged and she kept me in loop with the extended timelines and who could possibly be available as a contact person if the car in question could take a bit longer to repair. She careful explained hours of operation, the procedure for absentee payment and promised to call me back before she left for the day. Which she did. She explained that the car in for repair would be a bit longer but she would arrange delivery and call me for payment in the morning. Again she followed up and made the experience seamless with as little pain as possible. Upon delivery, surprise, Jennifer delivered our car. Again amazing full circle service! It is worth noting that Barrie Ford and Jennifer stepped up as it pertains to this vehicle and Ford Approved Warranty that was passed it's kms. They honored 50% which in fairness they did not need to do. For the complete story take a look at the rating and story I will leave for Trillium Ford. Thanks Barrie Ford. We should have went to you in the beginning, but we will going forward. More

I had the best customer service ever . Cory was prompt ,honest ,very professional .Thanks Cory Chapman Cory was prompt ,honest ,very professional .Thanks Cory Chapman More

Shannon was great as usual. Kept me up to date and well informed by het Kept me up to date and well informed by het More

Greats service. Quick to reach out to me and keep me informed on the status of my vehicle Quick to reach out to me and keep me informed on the status of my vehicle More

I made an appointment for a recall on my 2016 Fusion,the work was done in good time.Shannon Turkington was very efficient and pleasant to deal with. Best Regards Robert Kennedy work was done in good time.Shannon Turkington was very efficient and pleasant to deal with. Best Regards Robert Kennedy More

Service was efficient and completed when promised. Communication from Dealer was great. Thank Barrie Ford. Communication from Dealer was great. Thank Barrie Ford. More

Service very poor, long wait even with an appt. no shuttle service. Do not recommend. no shuttle service. Do not recommend. More

Good service and friendly thay take time to listen to your concerns and make notes of everything your concerns and make notes of everything More

I was amazed as to how they were able to accommodate me on short notice. Coolant repair took 2 hours including getting the part. Super job, well done. on short notice. Coolant repair took 2 hours including getting the part. Super job, well done. More

I brought my vehicle in for an oil change on May 28th. Jennifer was very helpful. Jennifer was very helpful. More