Barrie Ford - Service Centre

Cory was awesome by ensuring an ongoing issue was going to be resolved. Service tech was excellent as well. I highly recommend this dealership to be resolved. Service tech was excellent as well. I highly recommend this dealership More

Great friendly service. Took care of my vehicle and let me know of extra maintenance to be done Took care of my vehicle and let me know of extra maintenance to be done More

Very good service and friendly staff. Nice waiting area . My car was serviced in a very short time Nice waiting area . My car was serviced in a very short time More

Complete satisfaction Brian Mackie is the best gentleman to help me out at Barrie Ford to help me out at Barrie Ford More

Always a great experience dealer with the Barrie Ford service team. Good work Barrie Ford. service team. Good work Barrie Ford. More

Cory was helpful , and pleasant. He listened to my concerns and was careful to address them effectively. Have a follow up appointment to complete my wishes. Thank you Cory from Barr He listened to my concerns and was careful to address them effectively. Have a follow up appointment to complete my wishes. Thank you Cory from Barrie Ford! More

We were driving north on the 400 from the GTA when our 2017 Escape started having problems. We quickly looked up a Ford dealership in the Barrie area and found Barrie Ford. There we met Shannon Turkington 2017 Escape started having problems. We quickly looked up a Ford dealership in the Barrie area and found Barrie Ford. There we met Shannon Turkington. She understood that we were worried about getting to our family holiday and had the car loaded with groceries, bedding, clothes etc. This was about noon on a Monday and because of previously booked appointments, she advised that the technicians might not even be able to look at it for several hours. Our spirits were sinking fast. We had all the provisions for the family dinner that night with us. Shannon asked us if we could leave the car with them for the week and rent a car to take us the rest of the way. She even called several car rental places and was able to arrange a car of comparable size to our Escape as it was loaded to the brim with our cottage supplies. She then drove us in the Barrie Ford shuttle vehicle to the rental agency. Once we transferred all of our belongings into the rental car, we were on our way again. Shannon called the next day to advise what the technicians had discovered about our car problems and what the cost would be. She then called a day or so later to say the car was ready. As a Service Advisor, Shannon is top notch. She helped us get on our way quickly and did found the rental car. As people not familiar with Barrie, we could have been left to fend for ourselves. Shannon made sure we were well looked after and we felt we were not alone in having to deal with our sudden problem. Barrie Ford, you have a winner in Shannon. More

I had an unknown vibration while driving. Ford assessed the issue and determined it is likely a brake service issue. Ford technicians completed the service and believed it remedied the issue Ford assessed the issue and determined it is likely a brake service issue. Ford technicians completed the service and believed it remedied the issue but I soon realized that the problem still existed. I contacted my service advisor who immediately reassessed the issue. After several hours without my car, Brian notified me that they recognized the problem lied with the rotor. Ford machined the rotor fixing the issue and at no cost to me. Brian took my concerns seriously and made sure I was satisfied. More

My advisor Shannon provided excellent service. I would recommend her to anyone. I was very impressed! I would recommend her to anyone. I was very impressed! More