Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
150 Reviews of Barrie Ford - Service Centre
Sort by
July 25, 2025
Ongoing Transmission Issue Mishandled I’ve had an unresolved PowerShift transmission issue on my 2014 Ford Focus for nearly a decade. The vehicle shutters and slips during acceleration — especially a unresolved PowerShift transmission issue on my 2014 Ford Focus for nearly a decade. The vehicle shutters and slips during acceleration — especially after extended driving — and despite multiple warranty repairs, the problem has never been fixed. Here’s a brief timeline of the major repairs: March 2016: TCM recall performed October 2016: Clutch ordered due to hesitation March 2017: Clutch replaced; reprogrammed PCM/TCM May 2020: Clutch and input shaft seals replaced August 2021: “Transmission Fault Service Now” – TCM replaced again February 2024 (at Barrie Ford): TCM replaced under warranty; told the issue would resolve after 2,000 km — it didn’t June 2025 (Barrie Ford): Issue re-diagnosed, DTC P090C confirmed clutch and actuator failure again To Barrie Ford’s credit, they waived the diagnostic fee and offered to discount the repair from $4,917 to $3,600. I appreciated that. However, I had already offered to pay $1,500 out of pocket toward the repair as a goodwill compromise, and asked them to escalate to Ford Canada for support. That request was declined, and my follow-up to both the service manager and dealership owner went unanswered for over three weeks. After years of trying to get this issue resolved — including repeated service visits and following all dealer advice — I’m left with no option but to pursue CAMVAP arbitration and Ontario consumer protection. Disappointed that such a long-standing, clearly documented issue wasn’t properly resolved under warranty or goodwill consideration. More
by darylmilley
October 23, 2024
Once again, the service advisor (Brian Mackie) went up above and beyond - totally satisfied and would recommend taking your vehicle to that dealership (Barrie Ford "Mapleview) without any hesitations..... above and beyond - totally satisfied and would recommend taking your vehicle to that dealership (Barrie Ford "Mapleview) without any hesitations......Barrie Ford South is definitely number 1 in my books for all of my car needs and service.... More
by stripes
Employees Worked With
Brian Mackie
September 23, 2024
I initially had positive expectations after hearing good things about this dealership, which led me to purchase a Ford F-150 along with a tonneau cover. About two years later, I returned to the dealership t things about this dealership, which led me to purchase a Ford F-150 along with a tonneau cover. About two years later, I returned to the dealership to purchase an extended warranty. However, shortly after, the tonneau cover blew off while I was driving on the highway, nearly causing an accident with another vehicle. I approached the dealership to address the issue and inquire about the warranty, but I was met with unresponsiveness. They failed to return my calls or emails, leaving me in the dark regarding any possible action. It's clear that the dealership is only focused on making sales and is unwilling to support customers when problems arise. Their lack of communication and accountability is deeply disappointing. I would not recommend this dealership to anyone, as they do not stand by their customers or take responsibility for their products once the sale is made. More
by David H.
Employees Worked With
Rob Barr
March 06, 2024
Professional, caring, ensure client is fully aware of the condition and nature of the service condition and nature of the service More
by daisy-cn_wee
Employees Worked With
