Bannister Honda Service & Car Sales

The problem was that the starter motor was burned out. They advised me to get a tow truck to take the car to Bannister Honda and I did. That was Monday evening. On Tuesday they let me phoned to say what t They advised me to get a tow truck to take the car to Bannister Honda and I did. That was Monday evening. On Tuesday they let me phoned to say what the problem was and what it would cost to fix it. I agreed to have the work done, they ordered the part from Calgary and by Wed. noon I had the car back. They offered courtesy car service and that was wonderful. I'm very appreciative of all aspects of the service. It gives me confidence in our dealership. As to the cost of the service, they were true to the amount quoted before the work began so I'm satisfied with that as I assume the dealership is competitive. More

On time and at quoted price Staff are polite and comfortable waiting area I appreciated booking on line comfortable waiting area I appreciated booking on line More

The vehicle was done on time and there were no surprises in the bill. The staff was friendly and clearly explained the invoice. in the bill. The staff was friendly and clearly explained the invoice. More

I was very disappointed with the response I received from the dealership in response to my issue with the 2017 Acura MDX I purchased from them September 15 2021. They replaced the front pads and rotors at ti the dealership in response to my issue with the 2017 Acura MDX I purchased from them September 15 2021. They replaced the front pads and rotors at time of purchase, with a odometer reading of 65,543 km. I now have 75680 km on my vehicle and the brakes are shuddering at every stop. I have never had brakes wear out in 10,000 before in my life. I do not ride my brakes. This is my third Acura and have never had brake issues before but to the contrary, they seem to last forever. I expected them to step up and try to address my problem. My complaint is not with the service department as they were just doing as they instructed. It is for this reason that I will not be having any service done with this dealership unless they can see their way in resolving my problem. It is the management department I am having issue with and for this reason I will be writing to Acura Canada. More

Get rid of the shop supplies surcharge. Factor into price. You’ve lost my oil change because to expensive. Parts cost me $100 Factor into price. You’ve lost my oil change because to expensive. Parts cost me $100 More

Everyone was very helpful and nice. I walked out of there a satisfied customer and got exactly what I wanted. I walked out of there a satisfied customer and got exactly what I wanted. More

Appointment was on time for the car service. Time for the service was quick and efficient. Jody was very helpful Time for the service was quick and efficient. Jody was very helpful More

Staff are fine however I feel Honda always nickels and times me on little things. my bill was $418.59 which included a $10 labour charge for replacing the rear wiper blade which only cost $10.80 Also times me on little things. my bill was $418.59 which included a $10 labour charge for replacing the rear wiper blade which only cost $10.80 Also $49.95 to install a new battery.. I may try taking my wife's car to Toyota where I get my Toyota serviced. Staff as I said good but nickel and dimeing upsets me. Dave Greenan More

Great staff that were very friendly and welcoming. I really appreciated that they were not aggressive and made my experience easy and comfortable. I really appreciated that they were not aggressive and made my experience easy and comfortable. More

Everyone at Bannister Honda was a pleasure to deal with. Khoa is very knowledgeable, Brendan the sales manager and Udai the finance manager were excellent. Absolutely no high pressure. Just a great all r Khoa is very knowledgeable, Brendan the sales manager and Udai the finance manager were excellent. Absolutely no high pressure. Just a great all round experience. More