Back

Bannister Honda Service & Car Sales

Vernon, BC

4.6
2,994 Reviews

6425 Hwy 97 N

Vernon, BC

V1B 3R4

Directions

By Type

2,994 Reviews of Bannister Honda Service & Car Sales

November 24, 2015

Airbag recall, oil change and once over for any deficiencies Tammy is a very valuable asset for your business. She is very organized and knowledgable about the services and products that you provide. Great exp More

by ianj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Schiewe
November 24, 2015

Fast and efficient First time I am go to Bannister, since my car was serviced in North Vancouver. Very good experience: fast, efficient and reasonable price. Thank More

by francorm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andree Kosmino
November 24, 2015

Airbag was replaced because of recall. Great, friendly service, as always! Bonus was a much shorter wait-time! After the early morning 3-hour drive over the mountains, we really apprecia More

by kuchan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tammy Schiewe, Andree Kosmino
November 24, 2015

recent service Service personnel were, as always, pleasant and professional. Don McCadden, the mechanic we insist on always to work on our vehicle, was thorough and More

by bevkines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don McCadden, Tammy Schiewe, Andree Kosmino
November 24, 2015

Tammy I loved coming in to Bannister to be treated by Tammy. She was friendly, delightful, efficient and incredibly helpful. I came in for a re-call and s More

by kdueck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Schiewe
November 23, 2015

Good reliable car maintenance I always take out 2009 CR-V to Honda for reliable complete service. I prefer to do preventive maintenance rather than wait for problems and Banister More

by Coldstream CR-V driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Schiewe
November 22, 2015

Above and Beyond Why I did give Bannister Honda a rating of 5 Stars is because there are no 6 stars. They go above and beyond the already good service. My car needed More

by Elisabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andree Kosmino
November 20, 2015

Great customer service I was very pleased with the customer service at the service counter. We also meet one of the salespersons that won me over. Cant afford to buy a new More

by moon angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Shirley, Andree Kosmino
November 19, 2015

Warranty replacement of front strut Defective strut identified on B maintenance. Follow up appointment was booked. Andree greeted me at the service desk. She identified the purpose of More

by Mighty mite's CR-V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don: shuttle driver, Tammy Schiewe, Andree Kosmino
November 18, 2015

Not off to the best start with Service I booked my service on-line. I didn't get any reminders of my appointment before the scheduled service . I waited for the basic oil change to be com More

by Carter37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andree Kosmino
Dec 03, 2015 -

Bannister Honda Service & Car Sales responded

Bannister Honda Service & Car Sales said on 11/19/2015 12:36 PM "The address information is correct on your file at the dealership, and we have deleted the phone number. When you received your invoice, Andree had not yet updated your correct information. The information is now updated. Thanks, Pat " Carter37 has read this message Carter37 said on 11/18/2015 11:04 PM "I have no idea whose phone number: The phone numbers i have are 778 ______belongs to. Also, the address information on my invoice indicates: 1, Vernon, BC V1V ___ This is not my address nor postal code. Thanks. Carter37 Bannister Honda Service & Car Sales said on 11/18/2015 08:27 PM "Hi _____ First of all, i would like to apologize for the confusion in regards to the information that was on your file. I have been trying to figure out how this happened, and my preliminary investigation leads me to believe that it was human error by our Advisor. When you made the appointment online, the information that came through was correct being _______ on the 2015 Honda CRV. When Andree copied the VIN number from your vehicle, she somehow got a vehicle for a J____C____. If she put in a wrong digit, or got it mixed up, i do not know.This should have flagged her that something was incorrect though.I have sent an email to our internet provider to confirm that none of the records are crossed, and i have personally looked at them, and there is nothing else attatched to your file for the 2015 CRV, and all the information appears to be correct, for what i see. The information that i currently have on file is: ________________ Vernon, BC, V1T8V4 The phone numbers i have are 778 ________, and 778 __________. Can you please confirm that this information is correct. Again, i am sincerely sorry that this has occured. Simply put; this should not have happened. I ask that you give us another chance to earn your business. Regards, Pat Loehndorf General Manager Bannister Honda" Carter37 has read this message

...
266
...