Bank Street Mazda

Excellent friendly service It was an excellent experience. I told Jason what I was looking for and that's exactly what he delivered. Jason did not beat around the bush and was i It was an excellent experience. I told Jason what I was looking for and that's exactly what he delivered. Jason did not beat around the bush and was incredibly friendly. I felt very comfortable at the dealership and it was overall a great customer service. More

Purchasing my first car! I had my first experience at purchasing my first car ever! It was Great! Everyone was nice! Jeff Leung was a great help in the purchase of the car I had my first experience at purchasing my first car ever! It was Great! Everyone was nice! Jeff Leung was a great help in the purchase of the car, he was very nice and helpful! I will definitely recommend this dealership to friends and family! More

The only good thing about this place was Zach, the salesman We bought our CX5 from this dealership almost a year ago. Zach, our salesman, was fantastic. He got us everything we wanted and we felt it was a great We bought our CX5 from this dealership almost a year ago. Zach, our salesman, was fantastic. He got us everything we wanted and we felt it was a great deal. Well, that is where the great service flat lined. The finance guy was terrible. I left in tears. My bank personally confirmed that everything the finance guy told me was untrue. Anyways.. we get the car. It was raining the day we picked it up and as soon as we left the dealership we noticed a weird streak on the windshield. Our passenger wiper was literally disintegrating and scratched our windshield like crazy. They were reluctant to replace the windshield, but they did. The company that replaced it caused more damage to the interior which was another appt to fix. More of an annoyance than anything, but I expected more buying my first brand new car. Then our heated seats stopped working... kind of. They worked intermittently. I took it in to be fixed the second day of my two week vacation (we didn't get the extended warranty that covered rentals, so I knew I had to plan in advance and figure a way home if my car was to go in the shop). Sure enough... heated seats weren't working right... had to be replaced. I was told that the parts would be in early into the next week. I called... parts not in. Called a week after... parts still not in and the person in service abruptly told me this, then HUNG UP on me. Called back again three weeks after the initial appt, and they hurriedly told me they would call when the parts arrived. I didn't hear anything for over a month so I called and left a very "annoyed" voicemail.... which got no response... so called the next day and all of a sudden the parts miraculously were delivered that day. I also had to fight for a rental (I called a week before and another adviser said he would make a note that we would get a free rental... didn't make the note). Car got "fixed" and seats still don't work right. I've left two voicemails to service and haven't received a call back. I am not happy. I know it is only heated seats, but when I spend a lot of money on a brand new car, I expect it to work as if it were brand new and I expect the level of service to be a lot higher than this. Even the rental company commented that this dealership wasn't known for their high level of service. My fiance is a mechanic at another dealership in the area and has just been shaking his head over how terrible the service has been at this dealership. They need to fix their service ASAP. More

Extremely satisfied! I came into Mazda not too long ago, and had the pleasure of dealing with Valmir. Initially, When I came in, I wasn't planning on purchasing a vehicle I came into Mazda not too long ago, and had the pleasure of dealing with Valmir. Initially, When I came in, I wasn't planning on purchasing a vehicle that day, but his informative nature and personable attitude made me feel otherwise. I was very impressed by the effort he put into not only helping me find a car I would want, but also, a car I would need longterm. I had a budget which he acknowledged and helped me stay under. He was professional, honest, and sincere throughout the whole process. I am extremely content with my decision, and I will undoubtedly refer Valmir to everyone I know. More

Great customer service As a first time buyer, Moe was very helpful in assisting us with all my inquiries and i highly recommend his service to any future buyers. As a first time buyer, Moe was very helpful in assisting us with all my inquiries and i highly recommend his service to any future buyers. More

Great customer service! Extremely impressed by the job done by Moe today! He made the whole purchasing experience a pleasure. i never felt pressured by him. He was a pleasure Extremely impressed by the job done by Moe today! He made the whole purchasing experience a pleasure. i never felt pressured by him. He was a pleasure to deal with, very knowladgable and he took the time and patience to explain everything about the vehicle More

Great experience with Zouheir Rammal From the moment I made the first inquiry to picking up my new car last night, my experience with Zouheir has been amazing. Zouheir was professional, t From the moment I made the first inquiry to picking up my new car last night, my experience with Zouheir has been amazing. Zouheir was professional, took the time to explain all details, patient throughout the entire process. I would recommend Zouheir to my family and friends, and will definitely come back for future purchases. More

Amazing service Just purchased my first car from bank street mazda! The sales person who helped me was moe turkie! He made sure I got the best deal, and gave me all t Just purchased my first car from bank street mazda! The sales person who helped me was moe turkie! He made sure I got the best deal, and gave me all the information I needed! Thank you moe, for the great service, will definitely come again when I need a new car! More

Outstanding customer service! I went in with my daughter to explore our options and we found Moe which helped my daughter and I choose the perfect car since she was going off to co I went in with my daughter to explore our options and we found Moe which helped my daughter and I choose the perfect car since she was going off to college. All we knew is that we needed something good on gas and safe; That was exactly what we got!. Moe was helpful in explaining features of the car and what the best fit is for my daughter. Moe was friendly, answered all our questions and made sure we were comfortable and prepared to choose the right car. My daughter and I are beyond grateful to have Moe help us because we cannot be any happier with the purchase and the customer service that Moe delivered! Thank you Moe, thank you bank street Mazda! More

Best experience The quality and the service received from Moe was amazing. Helped me to choose what car suits me the most and got me an amazing deal on it! Would defi The quality and the service received from Moe was amazing. Helped me to choose what car suits me the most and got me an amazing deal on it! Would definitely recommend moe to anyone. Thank you so much! More