Bank Street Kia

FUN 3.5 HOURS IN BUYING A CAR DEALERSHIP WORKED WITH ME ON ALL MY REQUESTS. EVEN ON AN OFF DAY LIKE SUNDAY, I HAD A CALL IN TO LEO AND HE RETURNED THE CALL THE SAME DAY. JOE WAS F DEALERSHIP WORKED WITH ME ON ALL MY REQUESTS. EVEN ON AN OFF DAY LIKE SUNDAY, I HAD A CALL IN TO LEO AND HE RETURNED THE CALL THE SAME DAY. JOE WAS FANTASTIC AND WAS VERY PROFESSIOAL EVEN AFTER I DROVE MY NEW CAR OFF THE LOT. I HAD SOME CONCERNS AFTER I GOT HOME AND HE ADDRESSED IT IMMEDIATELY. More

Excellent Service! Super Duper Car Buy! Amazing, very friendly, and informative staff! Would definitely buy from them again and pay extra $$$, as service was sooo good :-) Moe and the wh Amazing, very friendly, and informative staff! Would definitely buy from them again and pay extra $$$, as service was sooo good :-) Moe and the whole staff rocks! But go see Moe if he's available ;-) More

Best Buying Experience Ever First a little back story, We were not buying a car for the sake of just getting a new car, my wife got into a pretty bad accident, in which the car w First a little back story, We were not buying a car for the sake of just getting a new car, my wife got into a pretty bad accident, in which the car was a considered a total lost. From the first time that I called Bank Street Kia we were met with nothing but top notch customer service. We had test drove a few cars all of which were great cars, and had settled on the 2015 Kia Forte, after some issues on the bank side of the financing (being declined twice from the bank that said we could do it no issue), Isko Safic went above and beyond spoke to the bank directly and got an approval, he also suggested that we take a different car the 2014 Forte Koup SX due to the rebate he able to get us on it, we initially had some reservations about going with the Koup (We have a very active 4 year old). But Isko assured us that we would not lose any room in the back, and my god he was right, it is super easy to get my daughter in and out of the car, not to mention it is also a much better equipped vehicle then we were originally looking at. So we lost our rental the day before we were to test drive the koup, we called Isko and Krystof Kolbik to let them know we would not be able to get ourselves to the dealership for the test drive, again we were met with above and beyond customer service Krystof went out of his way to pick us up at our home on the other side of town, and engaged with our daughter along the way toward the dealership, set us up in the Koup as we went for the test drive, when we got back Krystof offered my daughter a cookie and a hot chocolate, the cookies we are pretty sure he took from his personal stash in his desk, while we waited to speak to Isko about the numbers on the Koup. Isko does not over complicate the financing using lay-mans terms so we can understand what is being said. We set off with Krystof for home (yes he drove us home to) since it was the weekend and we were not able to take possession of the car until Tuesday. Kyystof was absolutely great with my daughter to the point she didn't want to leave "I like these boys I want to stay". As Tuesday rolled around and we had agreed on a time that someone would come and pick us up to take us to the dealership so we could finalize the deal, figuring it would be someone from the service department in the shuttle, but no it was Krystof again going across town way out of his way for us again, on the way to the dealership we ran into a few accidents and tons of construction (Yay Ottawa!). Krystof told us a bit about himself and kept the conversion rolling while we waited in traffic, when we got into the dealership we were all talking like we were old friends. Isko was ready for us to sign off on the warranty and finalize deal, again not over complicating things. Krystof went to bring the car to the front and to warm it up for us since winter is defiantly here. Krystof came back in as we were finishing the paperwork to walk us out to the car. He explained the extra features and how to use them before we left. Overall this is honestly the Best Experience I have ever had with buying a car the staff at Bank Street Kia are by far the warmest, most welcoming group of professionals (including the lovely receptionist), one could ever expect to work with at a auto dealership. More

Fantastic! It was the first time I bought a NEW car, and I was indecisive over which one to get, colour etc...however Joe was amazing, he guided me with patients It was the first time I bought a NEW car, and I was indecisive over which one to get, colour etc...however Joe was amazing, he guided me with patients, respect and professionalism. He has been very good with me with follow up and helping with various questions I have. He is a huge aset to your sales team. I will refer all I know to him in the future. More

Best and most pleasant car sales experience ever !!! This was my 5th vehicle purchased and as such I have been through the search, test drive, sales, etc. experience plenty of times. Never had I came awa This was my 5th vehicle purchased and as such I have been through the search, test drive, sales, etc. experience plenty of times. Never had I came away with an absolutely good feeling and positive experience, until now. I came to this dealership knowing exactly what car and trim I was looking for and how much I was willing to pay for it, taking into consideration my trade-in and the money owed on it. I made it perfectly clear that I had 30 minutes at lunch to get through the necessary steps, as I indicated to others many times. This was the first time this request was respected and kept. 30 minutes later I had the trade-in appraised and the finances agreed upon. My subsequent visit went just as amazingly smoothly, getting the paperwork ready and payment looked after. Again a first time event with the finance manager sending me home with information about the extras (extended warranty, etc.) to think about and decide if we want it, as opposed to making me decide about them on the spot. Last but not least the delivery appointment was just as pleasant and painless. Overall the best ever and likely only positive and pleasant car buying experience I have had. Thank you to Moe and Patrick. I very much appreciated their respect of my time, requirements, situation and what I was looking for. It was great to not have to go through the unfortunately usual repeated back and forth proces of the traditional car buying experience. I left feeling good about the dealership, the people, the deal made, the car and everything else and looking forward to seeing them again. I can not explain how much of an amazing thing this is, one that should be the usual and common one, as opposed to being the exception to the rule. More

Excellent experience with this dealership My review goes to the sale representative who has been honest, friendly and very professional. Thanks to him, my budget was respected. Very happy and My review goes to the sale representative who has been honest, friendly and very professional. Thanks to him, my budget was respected. Very happy and excited on my new purchase Rio 5 hatchback. I recommend it to anyone. More

Great all around The entire process was very smooth and a bit quicker than previous experience with other dealers I have bought cars from. Overall a good group of fo The entire process was very smooth and a bit quicker than previous experience with other dealers I have bought cars from. Overall a good group of folks. Daniel is an excellent sales consultant! I bought a 2015 Rio 5. This is my first new oversees made car. While only having a few days now, I am fairly convinced that the quality is far better than what I am used to, which is a good part of the motivation to shop at KIA. More

Perfect! Everything was perfect 100% way better service than the dealer in pembroke! Not pushy at all whiling to accomodate my budget! Very friendly and explai Everything was perfect 100% way better service than the dealer in pembroke! Not pushy at all whiling to accomodate my budget! Very friendly and explain all the options perfectly More

A great experience from start to finish My wife and I had shopped for roughly two weeks looking at every makers small and compact cars for our second car and had come away with the impressio My wife and I had shopped for roughly two weeks looking at every makers small and compact cars for our second car and had come away with the impression that the best deal would be for us to lease an entry-level model and I only visited Bank Street Kia on a whim after getting a sales announcement. Moe was ridiculously pleasant and accommodating of my busy schedule. While he and mostly his sales manager were obviously hungry for a sale they only pushed in respectful manner and in the end they allowed me to get a fancier car that made me happier at a price comparable to others' entry-level vehicle. Isko, the finance manager was just as pleasant. More

Very Enjoyable I would like to say sorry for not replying to the customer review sooner, but we are very busy my wife's mother in the hospital. This is my second tim I would like to say sorry for not replying to the customer review sooner, but we are very busy my wife's mother in the hospital. This is my second time I purchased a new vehicle from Chrysler even though we bought the KIA Sportage. I was very impressed with the very friendly and courteous staff. Joe knows a lot about the KIA products he was able to answer all our question we had about the Sportage . We really enjoyed discussing with Joe all the different options the vehicle had he didn't try to sell us something that we didn't need for example the 4 wheel drive. I would recommend my friends to go and see Joe I may even go and see him when I'm ready to purchase another vehicle. Fantastic job: Joe and Asad. Thank you Stan and Diane More