Bank Street Kia

I had a really great car buying experience with the bank street Kia team, they were very nice which was quite nice for my first car buying experience :) street Kia team, they were very nice which was quite nice for my first car buying experience :) More

In the spring of the year my wife and I decided that we wanted to purchase a new vehicle (2014 model year). It was time to trade in our 8 year old mini van and after looking at several makes and models dec wanted to purchase a new vehicle (2014 model year). It was time to trade in our 8 year old mini van and after looking at several makes and models decided that the Kia Sorento very much suited our needs. We went to the dealership on or about the end of July and contracted to purchase the top of the line SX model and were advised to expect delivery in about 2 - 3 weeks as they would have to search out other dealerships to get the particular colour / model. The wait turned out to be 2 months because of the very high demand for the model that we wanted. The wait time was a disappointment but more so was the lack of communication as to what was happening (the sales person and manager that we initially dealt with are no longer with the dealership). Once Sarah became involved information flowed much more smoothly. Sarah, Patrick and Asad kept us updated and dealt with our concerns and we finally were able to take delivery on Oct. 1st. They were all friendly and courteous and everything went smoothly the last couple of weeks. We are snowbirds and we left for Florida mid November. We really like the SX and it is a pleasure to drive. I love all the electronics except that it does take some time to get used to them. Our first service on the vehicle will not be until we get back to Ottawa in April and I anticipate top rated service. More

We are returning customers to Bank Street Kia, as the staff was friendly and knowledgeable. We live an hour away from this dealership and they made it worth our drive to purchase our new Kia Sorento. We staff was friendly and knowledgeable. We live an hour away from this dealership and they made it worth our drive to purchase our new Kia Sorento. We also use the service department here too and our experiences have been positive. Highly recommend Bank Street Kia! More

We have been to Kia twice now and purchased two cars and both experiences so far have been amazing. The staff were always pleasant and very professional. both experiences so far have been amazing. The staff were always pleasant and very professional. More

My experience was always pleasant, and the team was always professional and nice , answering my questions, giving me good advice and always striving to offer me the best service always professional and nice , answering my questions, giving me good advice and always striving to offer me the best service More

We purchased our first minivan as a family through this dealership, and we are overall very pleased with our purchase. The price was right, they were very good with making the used Sedona we purchased affo dealership, and we are overall very pleased with our purchase. The price was right, they were very good with making the used Sedona we purchased affordable to us. They were very pleasant people to work with, and we haven't had any problems with the van or the service we have received. We were a bit displeased with what we felt were some slightly deceptive comments, meant to distract us from possible issues with our vehicle. (i.e. joking that the van had been in a major collision, in order to distract us from the fact that it HAD been in a minor collision.) Also, we felt we were very deceived on how much our extended warranty covers. There are many, many exceptions that the warranty does not cover, of which we were led to believe it did. Lesson learned on our part: Read all the small print, and within the 30 days you can cancel contracts. But these couple negative aspects aside, we are thrilled with our van, and overall happy with the dealership. More

I bought a KIA Soul 2011 and upgraded to a KIA Soul 2013 because of the great product and service. I would buy again a KIA and recommend it to family and friends. because of the great product and service. I would buy again a KIA and recommend it to family and friends. More

Great service and price. Product knowledge of vehicle and services offered was thorough. Lacking a little on response time and fulfilling our requests but overall a good experience. services offered was thorough. Lacking a little on response time and fulfilling our requests but overall a good experience. More

We drove a brand new Kia Sorento off the lot in Ottawa at 9pm on Friday night only to have it towed to the Kingston Dealership at 9am the very next morning. That is not what was frustrating, we fully underst 9pm on Friday night only to have it towed to the Kingston Dealership at 9am the very next morning. That is not what was frustrating, we fully understood that with a new vehicle there would be an adjustment here and there, and that's exactly what it ended up being. Kingston Kia was very professional and quickly diagnosed the problem and has us back on the road. Bank Street Kia on the other hand took a frustrated customer and turned him into a furious customer. The entire set of details are not important, but customer service 101 teaches you that telling an upset customer, and with a very indignant tone of voice, that he needs to use some common sense -15 degrees Celsius may be why your brand new vehicle won't start. I'm pretty sure Kia Canada would not accept that as a threshold for one of their signature SUV'S. Also at least half a dozen times at the dealership, being referred to as MY BROTHA, was not what one expects either. This whole bad experience revolved around one individual, and to rate a dealership on that alone may or may not be fair, but I was in sales for a lot of years and could not believe how this was handled. Living and Kingston I will have no reason for dealing with Kia Bank Str. but my experience has to be rated as very bad. Harry Witteveen More

Awesome people to deal with. Very considerate of a person's wants and needs. They go above and beyond to ensure that the customer is happy. I tell all my friends that Bank street Kia is the place to g person's wants and needs. They go above and beyond to ensure that the customer is happy. I tell all my friends that Bank street Kia is the place to go to have the best possible experience. They rock!!! More