BMW Toronto

Service Three experiences went very sour. Warrantee not properly explained and respected. No reply to written emails When we issue a complaint,money do no Three experiences went very sour. Warrantee not properly explained and respected. No reply to written emails When we issue a complaint,money do not call for service review...being afraid of problems we faced Never dealt with the same person twice and every time we have to repeat the same stories of introduction....like no one reads the record or the issues prior to arrival. Too many turnover in personnel. Original sales person left or let go....no one called to advise and take over the file. More

I've had better service at the dump The experience at this location is terrible EVERY time we go in. From incompetent diagnostics, to refusing to honour our warranty, to not doing the se The experience at this location is terrible EVERY time we go in. From incompetent diagnostics, to refusing to honour our warranty, to not doing the services requested and not telling us, not to mention every time we come in/deal with someone new there seems to be no record of our previous transaction. We've also been waiting since March to see if scratches on our car are covered under the extra scratch warranty we purchased. I went in 6 weeks after purchasing our "showroom ready" vehicle and was told it needed brakes. Went back 2 mos later, they said it didn't need brakes, the next time they said it did, and so on. I've come in there for service appts and been sent away as the "guy" who does that work is never in on the day they booked my appt. due to that the next time I was in I was out of warranty for the service, and even though it was their fault it wasn't done in warranty, the refused to honour it and offered me 10% off when I spoke to management who said it was really my fault anyway. Once when I used the pickup service to be brought back to get my car, even though I was 10 min from the dealership, the driver made me sit through a 50min car ride uptown to pick up another customer. They also charge for a loaner vehicle and staff have told me they are the only location that doesn't provide the service free of charge. They made me regret ever buying another BMW. More

Do not trust their service department They tried to convince me I needed a new engine as soon as the car came off warranty. 18,000. Care required a $100 part - a new vent valve. Service ma They tried to convince me I needed a new engine as soon as the car came off warranty. 18,000. Care required a $100 part - a new vent valve. Service manager and representative were complicit in this swindle. Always ask for the work performed to be in writing! They own dealership on Leslie. Stay away More

exelent service They are offered a very good service . They are interesting to make a good job. Very good mechanic worked in my car. They made a huge job in the sh They are offered a very good service . They are interesting to make a good job. Very good mechanic worked in my car. They made a huge job in the short time ( 10 hours non stop work) I could see all there job throw window. I was first time there. I love it. More

THE WORST DEALERSHIP IN CANADA DO NOT TAKE YOU CAR TO THIS DEALERSHIP. THE PEOPLE ARE A BUNCH OF CROOKS AND ARE DISHONEST. THEY WILL TAKE YOU CAR AND RUIN IT, TRY TO SELL YOU A NEW DO NOT TAKE YOU CAR TO THIS DEALERSHIP. THE PEOPLE ARE A BUNCH OF CROOKS AND ARE DISHONEST. THEY WILL TAKE YOU CAR AND RUIN IT, TRY TO SELL YOU A NEW CARE AND RESELL YOUR PERFECTLY FINE CARE FOR A HIGH PRICE. More

Tim was helpful and was very kind I was a new buyer of motorcycles and I felt well respected and treated well. I was confused about helmets and Tim really looked into my safety and add I was a new buyer of motorcycles and I felt well respected and treated well. I was confused about helmets and Tim really looked into my safety and added valuable experience and knowledged to my choice. Tim was very open to questions and makes a great worker. I am still involves with the dealer and find the service at the motorcycle level amazing. I would recommend sales through Tim and his team is also fairly good. More

excellent service Ahmed Mourad, the sales exec is most helpful, very friendly, and highly knowledgeable. We bought bmw 2015 328i xdrive sedan from them recently and M Ahmed Mourad, the sales exec is most helpful, very friendly, and highly knowledgeable. We bought bmw 2015 328i xdrive sedan from them recently and Mr Mourad was the sales exec we dealt with. We would recommend him highly. More

This is the the worst Dealership to get a new car from The service is none existing. The Sales guy Warren Chau never called me after he got the deal. Management Antonio Masciangelo is a sleazy sales Mang The service is none existing. The Sales guy Warren Chau never called me after he got the deal. Management Antonio Masciangelo is a sleazy sales Manger will only bully you when you call him. To top it of the General manger/partner is a young girl in her 20's wich sounds like a brocken record when she talks going around in circules and does nothing. I was taking a video wich is up on youtube on how bad the delivery of the car was. This guys did't show or explain one single Thing about the Car, They properly don't know how any thing works them self. This kind of experience gives BMW a bad name. I have filled a formal complain with BMW Canada and BMW Germany. More

We were promised things like tint included and then didn't provide. We were told we could get the car brought up to speck by their service department or we could do it on or ownThings like Suitable ti didn't provide. We were told we could get the car brought up to speck by their service department or we could do it on or ownThings like Suitable tires windshield , They lied and I found out they sold the sold the car to an auction even when they said they had it inn stock at their premises. It caused us thousands of extra dollars and a very distasteful experience from the management as well. It took a lot away from my BMW that I love Art Boese More

This BMW dealer is the one closest to Downtown Toronto, a very convenient location for people who live or work downtown as it provides a dependable shuttle service during office hours. A very busy dealershi very convenient location for people who live or work downtown as it provides a dependable shuttle service during office hours. A very busy dealership, all staff are friendly, helpful and provide exceptional service when everything worked out fine with your BMW or MINI. They have taken care of my car well every time and have never damaged it, and returned it clean to me whenever possible. However, they never seem to be able to take that one extra step for the customer when something has gone amiss. I have had many problems with my X3, and they always sided with BMW Canada and carried out BMW Canada's smoke screens and deceptive practices. They don't seem to realize who are actually paying their salaries and bonuses... and that is their customers. Perhaps they already have too many customers to deal with, so it doesn't really matter to them. I bought an X3 SAV at the beginning of 2007 from BMW Toronto and have had a long list of driving issues since day one. First, the dealer says it's the characteristic of this vehicle. Then, they say "oh there is a software update," but it doesn't actually work. Then, they promise a future automatic transmission software update will rectify the problems. Half dozen software updates and more than one and half year since new, it's still obviously defective. But each and every time they say it's "performing as designed". My 2007 X3 has been a tremendously unsafe vehicle and it is very stressful to drive on a daily basis. Too many close calls to list here due to the defects, but BMW maintained that it's perfectly safe at all times. They provided their loaner X3 for comparison and told me mine should operate to that standard. It was like night and day, and still is not even close after all the updates. I told them it's now an erratic problem and still a very serious problem. They test drove it once, finding "no" problems, and declined any further test drives to diagnose the problem. BMW Toronto has never contacted me since, even after my last written complaint two months ago. More