BMW Toronto

My experience at BMW Toronto service with my g12 750li was horrible. Went in for a supposedly quick and easily oil and brake fluid change... They ended up doing all the services without ever notifying the was horrible. Went in for a supposedly quick and easily oil and brake fluid change... They ended up doing all the services without ever notifying they were done, I had to call asking about the car... Then I realized they didn't even do the Brake Fluid because it was "declined" by somebody even though I was never contacted at all?! Even worse is that they even put the wrong oil in the car, they put LL17 OW20 instead of the LLO1 OW30/5W30 needed for the N63TU2.... I had to carefully check that my eyes didn't read the service invoice wrong for the wrong oil twice, but after verifying myself and with a friend, they indeed screwed up even on a oil change... Had to do two trips to the dealer so far... No loaners provided throughout this horrible experience which made my busy life even harder to deal with. Hal Greenson was supposedly my Service Advisor, terrible attitude, did not own up to the mistake but rather blamed it on me for declining the service, even from the service reception I had more communication from and somewhat of a logical response to try to help. More

A caring and friendly enviroment to check out the great vehicles offered !Just like a "Kid in a Candy Store ". vehicles offered !Just like a "Kid in a Candy Store ". More

Curtious, Value of time, Car ready for pickup on time, Car was nice and clean, Sales person walked to the car and help with initial setup of iPhone. Took pic with a big bow. Car was nice and clean, Sales person walked to the car and help with initial setup of iPhone. Took pic with a big bow. More

The service team is always invested in giving us the best care, and working toward the best outcomes. Very happy with our experiences thus far. care, and working toward the best outcomes. Very happy with our experiences thus far. More

This is a very good dealership, the sales are all very friendly and the service is great. friendly and the service is great. More

They treat you like family and welcoming environment. Knowledgeable and friendly staff. Will a next vehicle and recommend them to my family and friends. Knowledgeable and friendly staff. Will a next vehicle and recommend them to my family and friends. More

Great attitude by the service staff and reception personnel. On promised time delivery after servicing the car. personnel. On promised time delivery after servicing the car. More

Moved from Victoria 2 years ago, large dealership there. Overall service much more personal and appeared more to really care about the customer. Overall service much more personal and appeared more to really care about the customer. More

This dealer ship is great I had a wonderful experience and I’d definitely recommend to friends and family in the future. and I’d definitely recommend to friends and family in the future. More

The entire process was smooth and pleasant. My regards and best wishes to the BMW team! My regards and best wishes to the BMW team! More