BMW Toronto

Credit to Samir's patience and willingness to take the time to find the perfect vehicle for me. This is my second X1 and has numerable improvements. time to find the perfect vehicle for me. This is my second X1 and has numerable improvements. More

Friendly and knowledgable, Samir Umer was very helpful and made our purchasing a good experience. Samir was answered clearly any questions we had. I would recommend zeeing Samir at this BWM dealership. and made our purchasing a good experience. Samir was answered clearly any questions we had. I would recommend zeeing Samir at this BWM dealership. More

Samir provided amazing service for us. He was extremely patient with us and explained all the options thoroughly. I definitely recommend him! He gave us a great deal too! patient with us and explained all the options thoroughly. I definitely recommend him! He gave us a great deal too! More

I had a very positive experience recently at BMW Toronto where I ordered a 2021 230i xDrive BMW Coupe. I must say I was very impressed with the salesman George Stefankiewicz, He epitomized professionalism where I ordered a 2021 230i xDrive BMW Coupe. I must say I was very impressed with the salesman George Stefankiewicz, He epitomized professionalism in every sense of the word professsionalism, friendliness, affable, patient and very knowledgeable . There was no pressure whatsoever. These qualities are conducive to good customer relations. Although I live a bit of a distance away, because of George's demeanor, I will certainly service my new car at BMW Toronto and buy or lease my next car there in the future. Thank you George for your outstanding service. Howard Garber More

BMW Toronto and Mr. Samir Umer are amazing. If you need a BMW he is your man. From the first meeting to arrange the trade in of an X5M for a new X5 everything was handled with extreme professionalism, helpfu BMW he is your man. From the first meeting to arrange the trade in of an X5M for a new X5 everything was handled with extreme professionalism, helpfulness, efficiency and clarity. Got a great deal, despite Covid everything went smoothly and after having dealt with multiple dealerships and people over the years, can truly say Samir Umer at BMW Toronto is top class. More

I've bought two cars now from Samer Umer at BMW Toronto, This is a fantastic business That is been around for a while. He specializes in high quality and professional. It has a reputation for outstanding qu This is a fantastic business That is been around for a while. He specializes in high quality and professional. It has a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business here both times I bought from him. I will referral all my friends and family to him. More

This was my first experience with BMW Toronto and with Samir Umer. Samir was incredible from before I arrived for my test drive, all the way through to the delivery. He was responsive, prepared, patient Samir Umer. Samir was incredible from before I arrived for my test drive, all the way through to the delivery. He was responsive, prepared, patient, and very knowledgeable! Before I arrived, I received an email from Samir with detailed instructions on the COVID policies at the dealership, as well as screening questions, which made me feel comfortable before I even arrived. When I arrived for the test drive with Samir, he was well prepared and had a car ready for me. He took his time with me, answering any questions I had. With him in the car in front of me (to ensure appropriate distancing), he set us up on a bluetooth phone call and was able to talk me through the different features of the car, as I was driving in the car alone. He knew the car thoroughly and highlighted many of the great features in our time on the road. I test drove 4 different cars that day and my experience with Samir at BMW Toronto was by far the best experience I had! Following the test drive, Samir was responsive when we reached out with any questions, as well as when we reached out to discuss choosing our 2020 X5. He was patient with us, spent time answering any questions we had, and did not pressure us into making any decisions. He worked hard to get my wife and I the car we wanted for the right price and kept us well informed from the time we signed the papers to the time the car was delivered. Samir demonstrated 5 star service from the very start and throughout the entire process. I highly recommend him if you're looking for a new vehicle! Thank you, Samir! More

Amazing Sales + Reception Staff, Service Staff Disappointing I want to preface this by giving credit to the reception and sales team at this location, they have been very helpful and professional every time. I want to preface this by giving credit to the reception and sales team at this location, they have been very helpful and professional every time. Regarding my service experience, there was an evident lack of communication and sense of ownership. One issue the car was brought in for was regarding the automatic trunk cover that retracts into the floor, a feature that was malfunctioning. Instead, it was the automatic trunk kick-to-open feature that was inspected. Considering the altered work conditions due to COVID, this misunderstanding is completely understandable, however I do wish someone could have reached out to seek clarification if it was unclear from the get go. Secondly, I had requested for an oil change with the understanding that the car was still 2,000KM from its first required service at 16K (car was in for a list of other items, thought it would be smart to get everything done together). I had asked if this was an item that could be addressed. I got nothing back, and ultimately it was not done. As oil changes are a service covered by BMW throughout the lease of my car, I understand if getting them done prematurely may go against policy (makes complete sense), however having this communicated to me would have been great instead of being left in the dark. I also asked if hanging onto the loaner for longer than anticipated would inflict any penalties, to which an answer was never provided. Moreover, once the car was ready Richard was nice enough to let me know in a timely manner which was much appreciated. He had stated he sent out the invoice to the email on file (which was my father's email) to which I requested to have forwarded to my email - this request was ignored. I had also requested for my car keys to be held by service to be swapped later with the loaner keys (despite going against policy which was to lock keys inside the car) - he was nice enough to agree. However upon arrival to pick up, the key was ultimately locked in the car. As a former customer service rep in the automotive industry I completely understand that this experience may just be an outlier, especially considering we are in the middle of a pandemic. With perspective in mind, these concerns are relatively minor, however when combined do become a nuisance. They are also relatively easy to correct, and would pay huge dividends in improving the customer service experience at this location. Thank you! More

Samie is great! Thanks Samir Umer for fantastic job. He is super patient, professional, and knowledgable about car features. You ask 100 question and still he smile w Thanks Samir Umer for fantastic job. He is super patient, professional, and knowledgable about car features. You ask 100 question and still he smile with answer. I bought a 2020 X5 and I truly love it! Sometimes I was shy to ask him, but he never hesitate to respond, record video for me, and help get my questions answered. Thanks Umer! More

Brought a vehicle I was considering purchasing in for a preinspection ($365+tax) and undercarriage check ($175+tax). I received a text at noon for the invoice to pay the bill and after I did, I called in preinspection ($365+tax) and undercarriage check ($175+tax). I received a text at noon for the invoice to pay the bill and after I did, I called in to ask about the results and what the verdict was. Was immediately met with rudeness by the service advisor Rizwan acting like it was extra duty for him to go over what was done and checked on the vehicle. He told me just to look at the invoice which he scanned to me half blurry. Wow.. Ive been going to BMW dealerships in Vancouver and Calgary for over a decade and never had this sort of unprofessional treatment by any staff or service advisors. My bill I paid was $630 and all I got out of it was bad service and I would NOT recommend taking your car into BMW Toronto for any service. More