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BMW Markham

Markham, ON

Overview
Employees
Reviews
4.7
562 Reviews
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible. We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car. Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years. Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011. High volume BMW dealership with one of the largest inventories in Canada Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies) Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you. Official BMW i dealer for BMW’s electric lineup of vehicles Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations Supporter of the local community: Charities, Sports Teams and Community Events Fully equipped Children’s Play Room
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8111 Kennedy Road

Markham, ON

L3R 5M2

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Showing 562 reviews

April 10, 2023

Very good . Super good.I like the service .take less than 2 hours .all done .Thank you More

by June
Recommend Dealer
Yes
Employees Worked With
Shelly Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennard Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Social Media
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Shen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2023 -

BMW Markham responded

Hi June! Wow, that you for your lovely review! It is great to see that our team has put in the necessary work to earn your 5-star rating! Until next time, we wish you all the best.

April 10, 2023

I got off to a rough start with my pre-owned 2020 M340 purchase but the whole team at BMW Markham has been diligently working to make things right. I was not happy with the mechanical condition of my vehi More

by gobin
Recommend Dealer
Yes
Employees Worked With
Kennard Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harsh Thakker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2023 -

BMW Markham responded

Hi Gobin! Wow, thank you for taking the time to write about what went into rating us 5-stars! We appreciate your business and are so glad to see that our team worked on ensuring you are satisfied with your purchase even after the sale was complete! We will share your kind words with our team and if there is ever anything else we can help with, please do not hesitate to contact us! Congratulations and until next time, drive safe!

March 31, 2023

Good sales and Good technician to teach us how to use the car. They are good. More

by Donna
Recommend Dealer
Yes
Employees Worked With
Michelle wong
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Apr 03, 2023 -

BMW Markham responded

Hi Donna! Thank you for taking the time to leave us this 5-star review! We appreciate you choosing BMW Markham and hope to see you again in the future.

March 28, 2023

I had great deal with Justin in the Sales Dept. Supportive, good communication. Highly recommended. I had terrible experiences with Andrew in the Service Dept. No help if you are not paying cu More

by JJ
Recommend Dealer
Yes
Employees Worked With
Justin Ni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2023 -

BMW Markham responded

Hi J.J., Thank you for letting us know what exactly went into rating us 4-stars. Although it is lovely to hear about the level of customer service Justin Ni provided, it is regrettable to learn about your service experience. We want our clients to be 100% satisfied with the given service and client care they receive while visiting our store, and we apologize that for you, this was not the case for. We hope you will continue to consider our store for future needs so that we have the opportunity to show you that we here at BMW Markham learn from feedback and strive to provide exceptional client care.

March 22, 2023

I am really happy with the retailer and customer support during the sale.But they need to improve customer support after sale, during the car introducing process More

by belemirbakiskan05
Recommend Dealer
Yes
Employees Worked With
Nasir Ahmadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

BMW Markham responded

Hello! We appreciate your feedback and it will be discussed internally with our team. Thank you for showing your appreciation for Nasir. We are happy to see he has provided you with high-level customer care, and we will be sure to pass along your kind comments. Until your next visit here at BMW Markham, drive safe.

March 21, 2023

Very knowledgeable technician and understand well with my car maintenance. The report given is excellent. More

by Kayhan
Recommend Dealer
Yes
Employees Worked With
Iriana Palomares
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Mar 22, 2023 -

BMW Markham responded

Hi Kayhan! It is so lovely to hear that Iriana has done an exceptional job providing exceptional client care! Thank you for taking the time to leave a review! We hope to see you again down the road!

March 16, 2023

Efficient, polite, careful, detail, clear, responsible, friendly, good coordination, replied within a short time upon a call. More

by YF Lam
Recommend Dealer
Yes
Employees Worked With
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

BMW Markham responded

Hi Y.F. Lam, Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and we hope that we can have the opportunity to work with you again soon.

March 15, 2023

Worked with Cody in Preowned who was amazing to work with. Very knowledgeable and professional. More

by Raj Singh
Recommend Dealer
Yes
Employees Worked With
Cody Chong
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Mar 17, 2023 -

BMW Markham responded

Hi Raj! We appreciate you for not only taking the time out to leave a 5-star review but for also shouting out Cody, who helped make your experience so great! We hope to see you again soon!

March 01, 2023

Christopher and team were fantastic. From initial walk in to purchase dealing with them was easy and a pleasure. We would recommend them everyone. More

by Paola
Recommend Dealer
Yes
Employees Worked With
Christopher Hamlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2023 -

BMW Markham responded

Hi Paola! Chris is great! We are so glad to see that he provided such an exceptional experience and that you would recommend him to others! Thank you for both your review and recommendation, we hope to see you again soon!

February 28, 2023

They go beyond call of duty. The training and patience to show the new tools was greatly appreciated. More

by Lori Castagna
Recommend Dealer
Yes
Employees Worked With
Jack Yue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry can’t remember name but walked me thru all that’s available. He was beyond patient.
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Mar 01, 2023 -

BMW Markham responded

Hi Lori! Thank you for taking the time to leave such kind words! We are pleased to see that you enjoyed our Delivery presentation and we hope to see you again soon!

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