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BMW Markham

Markham, ON

Overview
Employees
Reviews
4.7
562 Reviews
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible. We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car. Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years. Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011. High volume BMW dealership with one of the largest inventories in Canada Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies) Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you. Official BMW i dealer for BMW’s electric lineup of vehicles Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations Supporter of the local community: Charities, Sports Teams and Community Events Fully equipped Children’s Play Room
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8111 Kennedy Road

Markham, ON

L3R 5M2

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Showing 562 reviews

May 11, 2024

Jimmy is the BEST in the game! Seamless transaction from top to bottom & start to finish. The man knows what he’s doing and is incredibly gifted & talented at it. Would recommend t More

by Medals
Recommend Dealer
Yes
Employees Worked With
Jimmy K. - ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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May 13, 2024 -

BMW Markham responded

We're delighted to know that Jimmy provided a seamless transaction for you at BMW Markham. It's great to see such positive feedback about our team, and we appreciate the recommendation!

May 09, 2024

I’ve bought 2 BMW from them and it looks like I’m going to buy another very soon. More

by josephpaolini69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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May 09, 2024 -

BMW Markham responded

Thank you for your loyalty, Joseph! We're delighted to hear that you've had such positive experiences with us at BMW Markham and that you're considering purchasing another vehicle from us soon. We strive to provide exceptional service and ensure that every customer leaves satisfied. If there's anything we can assist you with or if you have any questions about your upcoming purchase, please don't hesitate to reach out. We look forward to welcoming you back soon!

April 30, 2024

Left my car for repair on Apr 9th, no date of pick up, just keep telling me tomorrow and tomorrow, no car for 10 days, no loaner, no reply until I had to borrow someone's car to go in person to the worksh More

by maka910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

BMW Markham responded

We're deeply sorry to hear about your frustrating experience at BMW Markham. Providing prompt and reliable service is our priority, and we understand your disappointment with the handling of your car repair. We take your feedback seriously and would like to investigate this matter further to ensure it's addressed appropriately. Please reach out to us directly with more details so we can understand the specifics of your situation and work to resolve it to your satisfaction. Your satisfaction is important to us, and we're committed to improving our service based on your feedback. Best, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

April 29, 2024

If you want excellent service see Eddie. I recently changed to summer tires and Eddie was ABSOLUTELY FABULOUS! He went above and beyond to look after me. I was in and out of the dealership a More

by mar.ahearn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Apr 29, 2024 -

BMW Markham responded

It sounds like Eddie at BMW Markham really impressed you with his exceptional service, Mar! It's wonderful to hear that he went above and beyond to take care of you during your recent visit for summer tire changes. We'll make sure to pass on your kind words to Eddie and the team. If you ever need anything else, don't hesitate to reach out. Safe travels on your newly serviced BMW!

April 24, 2024

Excellent service and diligent follow-up from initial contact to after sales. Parts purchase was also seamless. More

by Ron
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nasir Ahmadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandy Glover and Barry Kwan
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Apr 24, 2024 -

BMW Markham responded

Thank you, Ron, for sharing your positive experience with BMW Markham! We're thrilled to hear that you received excellent service and diligent follow-up throughout your entire journey, from the initial contact to after-sales support. It's fantastic to know that your parts purchase was also seamless. Providing exceptional service and ensuring a smooth experience for our customers is always our top priority. We truly appreciate your feedback and look forward to serving you again in the future.

April 23, 2024

Great understanding of my needs and attention to detail. Fast and efficient sales process. The great sales associate moved the process along and got me great prices on my trade-ins More

by cwamco
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Taha Hayat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

BMW Markham responded

We're glad to know that our team at BMW Markham was able to meet your needs and provide an efficient sales process. Thank you for acknowledging the efforts of our associate, we appreciate it! Enjoy your new ride!

April 10, 2024

Convenient location and good service. Prompt response and warm reception. Like the massage chair and beverage More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Tan
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Apr 11, 2024 -

BMW Markham responded

JW, thank you for your review! We're glad to hear that you found BMW Markham's location convenient and received good service during your visit. Providing a prompt response and warm reception to our customers is important to us. We're delighted to hear that you enjoyed the amenities like the massage chair and beverage. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your feedback and look forward to serving you again in the future!

April 10, 2024

BMW Markham is always friendly and reliable. I didn't even have an appointment I just drove straight there when my tire had a problem. They took it in and fixed it the following day when a ne More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pirout Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

BMW Markham responded

Tina, we're delighted to hear that BMW Markham provided you with friendly and reliable service when you needed assistance with your tire issue. It's great to know that even without an appointment, they accommodated you promptly and efficiently, ensuring your vehicle was taken care of in a timely manner. Your satisfaction is our priority, and we're grateful for your positive feedback. Thank you for choosing BMW Markham!

March 27, 2024

Friendly, insightful, and informative. Very helpful and practical, considered my needs and now just try to sell. More

by ameliamahdi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandy and Alvin
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Mar 28, 2024 -

BMW Markham responded

Thank you, ameliamahdi, for sharing your experience! We're delighted to hear that you found our team at BMW Markham to be friendly, insightful, and informative. Providing helpful and practical assistance while considering your needs is always our goal, and we're glad to hear that's what you experienced. We appreciate your feedback and look forward to serving you again!

March 26, 2024

Very good service and they order Uber for me . That’s very cool. little disappointed because the coffee machine is out of order lol! More

by Jimmysu.jimmy26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taha Hayat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

BMW Markham responded

Thank you for sharing your feedback, Jimmy! We're glad to hear that you received very good service at BMW Markham and that the team arranged an Uber for you, which you found cool. We apologize for the inconvenience regarding the coffee machine being out of order; we'll make sure to address this issue promptly. We appreciate your business and hope to see you again at BMW Markham!

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