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BMW Markham

Markham, ON

Overview
Employees
Reviews
4.7
569 Reviews
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible. We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car. Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years. Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011. High volume BMW dealership with one of the largest inventories in Canada Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies) Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you. Official BMW i dealer for BMW’s electric lineup of vehicles Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations Supporter of the local community: Charities, Sports Teams and Community Events Fully equipped Children’s Play Room
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8111 Kennedy Road

Markham, ON

L3R 5M2

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Showing 569 reviews

August 27, 2024

I have BMW 335d 2010 , I had complete brake replacement done few month ago, since then I had been back to service department 7th times already, car vibrates or noise upon brake, the change rotors tow time More

by samp
Workmanship
Recommend Dealer
No
Employees Worked With
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennard Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

BMW Markham responded

I'm sorry to hear about the ongoing issues with your brakes. This certainly doesn't reflect the quality of service we aim for, and I understand how frustrating this must be. Please reach out directly so we can discuss a resolution that works for you. Thank you, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

Aug 29, 2024 -

samp responded

I have tried 7th times already, I think best solution now is refund money I paid for service, I am going to try different BMW dealer, I do have more or less second opinion about problem parts are defective or substandard

Sep 04, 2024 -

BMW Markham responded

Thank you for your feedback. We understand your frustration. Please contact me directly to discuss your concerns and find a resolution. Best, Mac Shen - General Manager - mshen@bmwmarkham.com

August 20, 2024

Dealership prides itself in quality in the sales and service of all of the BMW products on offer. More

by Jim.wilson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iriana Palmores
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Aug 21, 2024 -

BMW Markham responded

Jim, thank you for your kind words! We’re delighted to hear that you recognize the quality we strive to provide in both sales and service at BMW Markham. We appreciate your support and look forward to continuing to serve you in the future!

August 19, 2024

Michelle is an exceptional sales representative, one of the best I've ever dealt with. This is my 3rd car from her. I'm thoroughly impressed by her timely responses and willingness to address all of my inq More

by Johloe52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Fung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

BMW Markham responded

Thank you for your fantastic review! We’re delighted to hear that Michelle has been such an exceptional sales representative and that this is your third car with her. It’s great to know her timely responses and willingness to address all your inquiries have left you thoroughly satisfied. We appreciate your continued support and look forward to assisting you again at BMW Markham!

July 02, 2024

Hope the customer service answers more details, in order to understand what service is how important for me. More

by schiufan
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ceolin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

BMW Markham responded

Thank you for your feedback! At BMW Markham, we strive to provide detailed and comprehensive customer service. We'll work on ensuring all your questions are thoroughly answered in the future.

June 14, 2024

good location ，good sales person，hope everything will be fine during the 4 years. Will recommend to my friends. More

by S.Z
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani
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Jun 14, 2024 -

BMW Markham responded

Thank you for your review! We're glad to hear that our location and sales team at BMW Markham met your expectations. We appreciate the recommendation and look forward to serving you over the next four years!

June 12, 2024

Michelle is very customer service-oriented. She assisted me in selecting a car that met all my needs! Excellent service, I highly recommend her to my friends and family. It was a seamless and s More

by FrankyBMW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Fung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

BMW Markham responded

FrankyBMW, we're delighted to hear that Michelle provided you with excellent service at BMW Markham. Thanks for recommending us and sharing your positive experience!

June 11, 2024

So professional and very friendly im so happy working with piruot mohammadi he is kind and greatly More

by Mohsen.bahmani31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pirout Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

BMW Markham responded

Thank you, Mohsen, for your glowing review! We're delighted to hear that Pirout Mohammadi provided you with professional and friendly service. Your satisfaction is our priority, and we're glad to have made your experience a positive one. We look forward to working with you again at BMW Markham!

June 11, 2024

Very friendly, cooperative and help full. Made us feel very comfortable. It was pleasure to deal with Markham dealership. More

by jmalik52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pirout Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

BMW Markham responded

Thank you, Malik, for your kind words! We're thrilled to hear that you found our team at BMW Markham friendly, cooperative, and helpful. We're glad you felt comfortable during your visit, and it was a pleasure to assist you. We look forward to serving you again in the future!

June 07, 2024

Very good service, very professional and very fast. The teamwork was great and I thank them for that. More

by lyang li39547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

BMW Markham responded

Thank you for your feedback, Lyang! We're thrilled to hear that you had a very good experience with our team at BMW Markham. It's wonderful to know that you found our service very professional, fast, and backed by great teamwork. Your appreciation means a lot to us, and we look forward to continuing to serve you with excellence in the future!

June 07, 2024

Friendly and welcoming. mmmmm mmmmmm mmmmm mm mm mm mm xxx xx xx xx xx More

by yusufmawji
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pirout Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

BMW Markham responded

Thank you for your feedback, Yusuf! It is great to hear that you found our team at BMW Markham friendly and welcoming. Providing a positive and welcoming experience is important to us, and we're glad we could make your visit enjoyable. We appreciate your support and hope to see you again soon!

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