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BMW Markham

Markham, ON

Overview
Employees
Reviews
4.7
569 Reviews
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible. We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car. Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years. Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011. High volume BMW dealership with one of the largest inventories in Canada Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies) Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you. Official BMW i dealer for BMW’s electric lineup of vehicles Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations Supporter of the local community: Charities, Sports Teams and Community Events Fully equipped Children’s Play Room
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8111 Kennedy Road

Markham, ON

L3R 5M2

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Showing 569 reviews

March 28, 2023

I had great deal with Justin in the Sales Dept. Supportive, good communication. Highly recommended. I had terrible experiences with Andrew in the Service Dept. No help if you are not paying cu More

by JJ
Recommend Dealer
Yes
Employees Worked With
Justin Ni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2023 -

BMW Markham responded

Hi J.J., Thank you for letting us know what exactly went into rating us 4-stars. Although it is lovely to hear about the level of customer service Justin Ni provided, it is regrettable to learn about your service experience. We want our clients to be 100% satisfied with the given service and client care they receive while visiting our store, and we apologize that for you, this was not the case for. We hope you will continue to consider our store for future needs so that we have the opportunity to show you that we here at BMW Markham learn from feedback and strive to provide exceptional client care.

March 22, 2023

I am really happy with the retailer and customer support during the sale.But they need to improve customer support after sale, during the car introducing process More

by belemirbakiskan05
Recommend Dealer
Yes
Employees Worked With
Nasir Ahmadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

BMW Markham responded

Hello! We appreciate your feedback and it will be discussed internally with our team. Thank you for showing your appreciation for Nasir. We are happy to see he has provided you with high-level customer care, and we will be sure to pass along your kind comments. Until your next visit here at BMW Markham, drive safe.

March 21, 2023

Very knowledgeable technician and understand well with my car maintenance. The report given is excellent. More

by Kayhan
Recommend Dealer
Yes
Employees Worked With
Iriana Palomares
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Mar 22, 2023 -

BMW Markham responded

Hi Kayhan! It is so lovely to hear that Iriana has done an exceptional job providing exceptional client care! Thank you for taking the time to leave a review! We hope to see you again down the road!

March 16, 2023

Efficient, polite, careful, detail, clear, responsible, friendly, good coordination, replied within a short time upon a call. More

by YF Lam
Recommend Dealer
Yes
Employees Worked With
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

BMW Markham responded

Hi Y.F. Lam, Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and we hope that we can have the opportunity to work with you again soon.

March 15, 2023

Worked with Cody in Preowned who was amazing to work with. Very knowledgeable and professional. More

by Raj Singh
Recommend Dealer
Yes
Employees Worked With
Cody Chong
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Mar 17, 2023 -

BMW Markham responded

Hi Raj! We appreciate you for not only taking the time out to leave a 5-star review but for also shouting out Cody, who helped make your experience so great! We hope to see you again soon!

March 01, 2023

Christopher and team were fantastic. From initial walk in to purchase dealing with them was easy and a pleasure. We would recommend them everyone. More

by Paola
Recommend Dealer
Yes
Employees Worked With
Christopher Hamlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2023 -

BMW Markham responded

Hi Paola! Chris is great! We are so glad to see that he provided such an exceptional experience and that you would recommend him to others! Thank you for both your review and recommendation, we hope to see you again soon!

February 28, 2023

They go beyond call of duty. The training and patience to show the new tools was greatly appreciated. More

by Lori Castagna
Recommend Dealer
Yes
Employees Worked With
Jack Yue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry can’t remember name but walked me thru all that’s available. He was beyond patient.
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Mar 01, 2023 -

BMW Markham responded

Hi Lori! Thank you for taking the time to leave such kind words! We are pleased to see that you enjoyed our Delivery presentation and we hope to see you again soon!

February 21, 2023

Excellent service I have received over the past 10+ years from BMW Markham. I always recommend BMW Markham to anyone who is looking for a BMW car. More

by sy8724
Recommend Dealer
Yes
Employees Worked With
Christy Chen
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Mar 01, 2023 -

BMW Markham responded

Thank you for this great review! Thank you for continuing to trust BMW Markham with all of your vehicle needs, we truly appreciate your business. We wish you safe travels until your next visit!

February 12, 2023

Very clean, professional and transparent in the dealings. Anthony was extremely helpful and the tech assistant was extremely thorough in the tech options. More

by Tom P Sottile
Recommend Dealer
Yes
Employees Worked With
Anthony Abrahamian
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Feb 15, 2023 -

BMW Markham responded

Hi Tom! We appreciate the 5 stars! What you detailed is exactly the service we here at BMW Markham strive to provide to 100% of our clients! Thank you for both your business and for letting us know what a great job Anthony has done! If there is ever anything else we can help you out with, please do not hesitate to reach back out to us!

February 03, 2023

Prompt customer service with amazing communication. I highly recommend BMW Markham for any BMW needs. More

by Steve
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

BMW Markham responded

Hi Steve! Thank you for both your review and recommendation! We are pleased to hear about both the level of client care and communication you received as we strive to provide exceptional care and communication to 100% of our valued clients! We hope to see you again down the road. Until then, we wish you safe travels.

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