BMW Autohaus

★☆☆☆☆ — Extremely disappointing experience with BMW Autohaus. I am sharing my experience so other buyers can understand what happened before sending a deposit or making travel arrangements with this Autohaus. I am sharing my experience so other buyers can understand what happened before sending a deposit or making travel arrangements with this dealership. I agreed to purchase a 2020 Lexus RC300 AWD with 354 km. The dealership’s written quote showed a vehicle price of $40,816.37, a total of $41,592.92 including dealer charges before tax, and a final purchase price of $47,000 including HST, excluding licensing fees. I paid a $2,500 deposit on October 10, 2026, and received a receipt from BMW Autohaus confirming payment. I was a serious buyer from Regina, Saskatchewan, ready to complete the purchase. After accepting my deposit, the dealership changed its mind and decided not to sell me the vehicle. They told me management wanted to inspect and recondition it before making it ready for sale. I even offered to fly there, inspect the car myself, and complete the purchase in person, but they still would not proceed. I then saw what appears to be the same vehicle advertised for $47,998. The earlier advertisement showed $41,998—a $6,000 increase in the advertised asking price. To be clear, these are advertised prices, separate from the $47,000 tax-inclusive total on my purchase quote. Seeing the higher listing after the dealership cancelled my purchase was extremely frustrating. I cannot know management’s internal reasoning, but from my perspective, they accepted my deposit, backed out of the transaction, and then advertised the vehicle at a substantially higher price. That sequence completely undermined my trust. The deposit situation made everything worse. After THEY cancelled the sale, I had to send numerous messages asking for my $2,500 back. Their handling of my refund request was slow, and I had to keep chasing them. The delays left me feeling that they were reluctant to return my money. Why should a customer have to repeatedly ask for their own deposit back when it is the dealership that refuses to complete the transaction? I expected them to take responsibility and promptly arrange the refund without making me chase them. I had also made travel arrangements based on this purchase and incurred flight cancellation costs. Buying a vehicle from another province requires planning, time, and money. Their decision affected me beyond simply losing the opportunity to buy a car. They did not apologize to me. There was no offer to make things right or address the costs and inconvenience I experienced. After committing my money and organizing the purchase in good faith, I felt that my time and expenses were treated as though they did not matter. For me, this experience raised serious concerns about the reliability of their commitments, their communication, and the way they handle customers’ deposits when a transaction falls apart. I expected much better professionalism and accountability from BMW Autohaus. My advice to other buyers, especially anyone travelling from out of province, is to get the complete purchase terms and refund conditions in writing before sending money or booking travel. Ask what happens if the dealership decides to cancel after accepting your deposit. In my experience, an agreed price, a written quote, and a paid deposit did not ensure the purchase would proceed. Based on how my purchase and refund request were handled, I cannot recommend this dealership. I was ready to buy, but I was left with disrupted plans, additional costs, repeated follow-ups for my deposit, and a complete loss of trust. More

I was an out of province purchaser and found the process as good as being there in person. The sales rep, Saad Chowdhury really provided very prompt and excellent information and service. He sent pictures as good as being there in person. The sales rep, Saad Chowdhury really provided very prompt and excellent information and service. He sent pictures and video within hours of my enquiry and was prompt and clear in answering all questions. Although I was looking at other cars in Toronto, and other provinces, I found dealing with Saad, and BMW Autohaus so thorough and responsive that I purchased the car from them. Again, where I flew to Toronto Saad assisted when complications with RBC arose. The service was outstanding and I would highly recommend dealing with Saad and his company. More

Had a great experience working with Sara Rahnama while buying a new X3. She really knows the business, very professional, and gave us a rock-bottom deal. The coordination for pickup and all the required d buying a new X3. She really knows the business, very professional, and gave us a rock-bottom deal. The coordination for pickup and all the required documentation was great. Overall, it was outstanding service, and I highly recommend dealing with Sara! More

Stay away from this dealership. Pay attention to the negative reviews. Very unethical business practices. Pay attention to the negative reviews. Very unethical business practices. More

Kirk was a very helpful informative sales representative. Michael was great at showing all the options on delivery. Michael was great at showing all the options on delivery. More

BEWARE OF SCAM Last month, August 2024, they sold me an used CLEANED CAFAX 2020 BMW X3. After few days, I found the car was involved in an accident with a claim of $8700. Front door, hood, front bumper wer used CLEANED CAFAX 2020 BMW X3. After few days, I found the car was involved in an accident with a claim of $8700. Front door, hood, front bumper were replaced. The claim information was not in CARFAX, but in UCDA report. They said they didn't know that. How HONEST and PROFESSONAL they are! NO DEALERSHIP BUYING USED CARS WITHOUT CHECKING VEHICLE HISTORY. I ended of buying an ACCIDENT car with CLEANED car price. More

Stay away from this dealership and stay away from BMW. I came here for a recall on my airbags. They replace the driver side but the passenger side they said that there’s a splice they wanted to charge me I came here for a recall on my airbags. They replace the driver side but the passenger side they said that there’s a splice they wanted to charge me $825. Blaming me for touching the passenger airbag. I never touched the airbag crooks. Nothing else. More

BMW Autohaus has great service and the technicians are very prompt and informative! Evan at service is awesome and an amazing service advisor. Evan consistently provides outstanding service, demonstrate very prompt and informative! Evan at service is awesome and an amazing service advisor. Evan consistently provides outstanding service, demonstrates expertise, solves problems efficiently, communicates courteously, and comes highly recommended for service. More

The team was friendly, knowledgeable, and efficient. They made the entire process smooth and stress-free. I will definitely be using their services again in the future. Recomended. They made the entire process smooth and stress-free. I will definitely be using their services again in the future. Recomended. More

Sharing my own experience to enlighten others: Dishonest and untrustworthy people. I got the red warning on dash that was “battery malfunction: not recharging” which is caused 95% by a others: Dishonest and untrustworthy people. I got the red warning on dash that was “battery malfunction: not recharging” which is caused 95% by a faulty alternator and took it here for diagnosis and repair. They hid the obvious first day which could be quickly and easily figured out from error codes and shifted the error cause towards battery sensor and loose cable connection billing me $900 for nothing! (Initial bill was $1400!) After approving the first bill, they revealed the obvious alternator failure the next day billing an additional $1800 + HST for its replacement! It looked like not telling the whole story and putting you in a situation to be obligated to pay a lump sum for unnecessary and trivial services. Will never get my car serviced here again. More