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BCS Auto Sales

Vancouver, BC

4.9
600 Reviews

1404 SW Marine Dr

Vancouver, BC

V6P 5Z9

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600 Reviews of BCS Auto Sales

September 28, 2020

My wife, kids and I love our new ride. Ellie, Brock and the team at BCS were professional, courteous and knowledgable. From initial contact to driving off the lot in our new ride, they worked very hard for More

by WC168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock Heisler, Ellie Czegeny
Oct 01, 2020 -

BCS Auto Sales responded

WC168, thank you for the kind review! We try and do our best when presenting vehicle options to our clients. I'm pleased to hear Ellie met you expectations. On behalf of Ellie, Brock and the entire team here at BCS Auto Sales, thank you for your business. Be well, Shawn Jamieson General Sales Manager

September 27, 2020

This is the second vehicle I have purchased from BCS Auto Sales and once again was very impressed with the service I received. With Covid 19 on the rise, making decisions about buying a new vehicle wa More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fuhrman, Tim Tucker, Ravin Prakash, John Williams, Ellie Czegeny
Oct 06, 2020 -

BCS Auto Sales responded

Sherry, thank you for taking the time to write a review and share your purchasing experience. In times as they are, we understand that every client needs to take the time to fully understand what they would like in a vehicle and that decision can be quite stressful. While purchases are sometimes made the same day, others can take a bit of time. It's our ultimate goal to provide the utmost in a purchasing experience. From our Sales Department, Business Office, Insurance Department to the Service Department, we all have that mindset in providing the beat service possible. On behalf of the entire team here at BCS Auto Sales, thank you for your continued business. We wish you all the best of health and safe driving, Shawn Jamieson General Sales Manager

September 26, 2020

Hey Tyler, big shout out to you and your team at BCS autos. I’m stoked about my new ride. You people made the process easy and it was a seamless car buying experience. I usually feel nervous negotiating More

by Donnyo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Tucker, Tyler Woodward
Oct 06, 2020 -

BCS Auto Sales responded

Donnyo, thank you for taking the time to write this review and share your experience with BCS Auto Sales. On behalf of Tyler, Tim, Angie and the entire team here at BCS Auto Sales, thank you for your business. We strive to provide the utmost in a purchasing experience. Rest assured, should you have any questions about your Lincoln, we can always be reached at 604.261.3343 We wish you all the best, Shawn Jamieson General Sales Manager

September 26, 2020

Ellie is an amazing salesperson. She is professional and an excellent communicator as well as knowing great details about the cars on the lot. So impressed with her attention to details as well. A great exp More

by Dawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Czegeny
Oct 06, 2020 -

BCS Auto Sales responded

Dawn, on behalf of Ellie and the team here at BCS Auto Sales, thank you for taking the time to write a review and share your purchasing experience. Rest assured, should you have any questions about your vehicle, we can always be reached at 604.261.3343 Thank you once again for your business, Shawn Jamieson General Sales Manager

September 25, 2020

Ellie was one of the nicest and smartest sale representative I have ever seen. She was so knowledgeable about the cars and care about what the customers want it. I went there to find a car tha More

by hamed97
Recommend Dealer
Yes
Employees Worked With
Ellie Czegeny
Sep 25, 2020 -

BCS Auto Sales responded

Hamed97, thank you for taking the time to write a review and share your purchasing experience. It's our goal to provide the utmost in a purchasing experience. I'm pleased to hear Ellie provided that level of service. Rest assured, should you have any questions about your vehicle, we can always be reached at 604.261.3343 We wish you well, Shawn Jamieson General Sales Manager

September 24, 2020

Everything was great! They were professional from the get and even did a few small things that made a big difference for us. Ellie was really nice and she helped us find exactly what we needed. The rest of t More

by Leeroy3333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Czegeny, Oscar Vicencio
Sep 25, 2020 -

BCS Auto Sales responded

Leeroy3333, thank you for taking the time to write a review and share your purchasing experience. We strive to provide a level of service second to none. Rest assured, should you have any questions or concerns about your vehicle, Ellie and Oscar can always be reached at 18002613363. Be well, Shawn Jamieson General Sales Manager

September 24, 2020

Don't get fooled by thier fake positive reviews.In Don't get fooled by thier fake positive reviews. In February 2020 I bought a used Hyundai Accent 2015 from John. After 2 months I had an oil burnin More

by Khaled Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Jamieson, Ravin Prakash
Sep 25, 2020 -

BCS Auto Sales responded

Kahled Ali also known as (Kahled Qahron), thank you for taking the time to write a review and share your experience with BCS Auto Sales. Please allow me to retort to your review. As stated, you did purchase a vehicle from us mid February 2020. You returned to the dealership a couple of months later with a bill from a garage for the cost to cover the replacement of 4 spark plugs. The total amount of approximately $700-800. As you told me, the replacement of the spark plugs was needed. We were unable to reimburse you as you did not bring the vehicle to us or notify us that it needed repairs. When you came to BCS Auto Sales, you demanded I reimburse you for the repairs you had done to the vehicle without us having the opportunity to inspect and repair the vehicle. Sadly, it would seem true that you followed through on your threat to write bad reviews, if I didn't give into your demands. I would welcome the opportunity to discuss your mechanical issues further, should you chose to do so. In closing, I see our Service Department has been working with you through Open Road Hyundai, in having your mechanical concerns addressed. Sincerely, Shawn Jamieson General Sales Manager

Sep 26, 2020 -

Khaled Ali responded

This is a reply to the dealership response: I need to correct your story. First, Open road Hyundai on Boundary Road engine test result showed very clearly that there are multiple parts needs to be replaced. Not just the spark plugs as you falsely claimed. There is also the PCV Valve & injection flush. Their report also mentioned that the engine has running rich issue. At the end of report Hyundai recommend further diagnosis tests. Second, When I came to you with this report, it was actually BEFORE I fix anything in the car. Not as you falsely claimed, AGAIN. I actually drove the same car to you & you (Shawn Jamieson) met with me AND by your own hand you wrote on the back of the report that you're sending me to fix it outside your dealership with a useless discount. After you told me that you are not gonna fix the car & take responsibility for it. At the same time I took you to the car & SHOWED you the black smoke coming out of the exhaust pipe. so I didn't come to you after I fixed the car nor did I ask you for any reimbursement as you falsely claimed for third time. If that was the case then you wouldn't write me the discount on the back of the test which I still have it with your own hand writing on it, right? Why would you give me a discount AFTER I fixed the car?! It is very unfortunate that you chose to twist what really happened just to not take the responsibility for the car. I will continue with the VSA complaint and I will mention your response here as a proof that I'm dealing with a shady dealership who's dealing with customers with a bad faith.

Sep 26, 2020 -

BCS Auto Sales responded

Khaled Ali Qahron, I have documentation from Open Road Hyundai (of which I would gladly provide a copy to you, should you not be able to locate your copy) invoiced to BCS Auto Sales January 17 2020, stating the vehicle servicing for a check engine light on. When running the diagnostics it was noted the reading and I quote "when idle check reading for the upstream 02 sensor works fine, down stream 02 sensor reading 0.6v as temp go up reading go up. Both 02 sensor reading ok. Rev engine up 2000 RPM and run cat hot for 20 mins. Check "cat in" is 440 degree and "cat out" is 398 degree which mean low efficiency for "cat" REC cx replace catalytic converter. PWA # 200111004 (submitted 01/13/2020) PWA saved/ Claim# 200111004 saved 01/14/2020 replaced cat and manifold, erased code and scan. Vehicle runs okay. verified repair. Claim # 200111004 (submitted 01/17/2020)" When I met with you, out of courtesy, I did offer to have any future repairs done to your vehicle, at our dealer cost price, at an independent service repair facility, located near our dealership. They are a long standing, accredited automotive repair facility. That information, I gave to you. Please feel free to contact me further at the dealership 604 261 3343, should you have any further questions about the aforementioned invoice. Sincerely, Shawn Jamieson

Sep 26, 2020 -

Khaled Ali responded

Shawn Jamieson, so you actually admitted that you were not telling the truth in your first response. When you falsely claimed that I brought the car after I fixed it, and now you're saying that it was not fixed and you did actually offered a discount. Also you seem to forget what discount you give me. You give me a discount with open road Hyundai in Richmond. Not a close by mechanic as you falsely claimed again and again. Which is useless for me because you are asking me to pay for it instead of you taking care of it like any decent dealership would do. As for the result. You mentioned an old test which you invoiced it in January 2020 and God knows when it was done and no idea if it coverd the particular issue I have (burning oil) which is different than what your old test was focusing on. You are talking about the ENGINE light & I'm talking about the OIL light. I see a bad pattern here, you are going back and forth on your words and constantly telling multiple lies & twisting stories in every response just to fit your narrative. Is that how you (sales manager) deal with customers? Is BCS really that low? And I did visit you twice already & I called many times more. And I got nothing. So I'm not calling you again but feel free to call me. My number is 5146607336

Sep 26, 2020 -

BCS Auto Sales responded

Khaled, rather than go back and forth via this review site, I will be calling you this afternoon. I look forward to our conversation. Shawn Jamieson

Sep 28, 2020 -

BCS Auto Sales responded

Kahled, thanks for your time on the phone. I did try calling you today for a follow up regarding our conversation yesterday and there was no answer, nor a voicemailbox to leave a message. The service advisor you spoke to at Hyundai Richmond is off today. I have left a message for her to call me tomorrow. Once I speak to her, I will get back to you later in the day. I look forward to speaking with you once again. Shawn Jamieson

Sep 28, 2020 -

Khaled Ali responded

Hello I haven't received any call today and my voice machine is working properly. Make sure that you have the right number 5146607336. Thanks for the update.

September 24, 2020

Ellie is a wonderful sales person.She is very patient and supportive, making sure you get the best deal. I had an awesome time getting my 2016 Mercedes C300 at BCS Auto through her. Try her ! More

by Ushau
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ellie Czegeny
Sep 25, 2020 -

BCS Auto Sales responded

Ushau, thank you for taking the time to write a review about your purchasing experience with Ellie. I'm please to hear you're happy with our services. We wish you all the best, Shawn Jamieson General Sales Manager

September 24, 2020

I typically hunt for cars myself dealing directly with owners on craigslist. But this time I really didn’t have time so I reached out to Ellie. She’s very knowledgable and honest and got me a great deal o More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Czegeny
Sep 25, 2020 -

BCS Auto Sales responded

Alex, on behalf of Ellie and the entire team here at BCS Auto Sales, thank you for the kind review. We try and make the experience of purchasing a vehicle as easy as possible. Rest assured, should you have any questions about your vehicle or know of someone that may be in need of our services, please reach out to Ellie at 604.261.3343 Thank you once again for your business and the kind review. Shawn Jamieson General Sales Manager

September 11, 2020

John was very helpful in our car shopping. He was very informative and great knowledge of vehicles. He wasn’t pushy like other salesmen I’ve dealt with in the past and was very patient and cares about his More

by roy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ozevin
Sep 11, 2020 -

BCS Auto Sales responded

Hello Roy, thanks for taking the time to write a review and share your purchasing experience. We wish you all the best, Shawn Jamieson General Sales Manager

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