Auto Gallery Subaru

This review is mostly for their service centre. I phoned in to book an oil change, informing them had a 2 free oil changes. No record of those free oil changes on their system so I had to bring in my docume in to book an oil change, informing them had a 2 free oil changes. No record of those free oil changes on their system so I had to bring in my documentation. When shown proof on Thursday morning at 0800, Rob at the counter says I must have used them up as there were oil changes on record in 2018. Didn't even realize we bought vehicle in 2020. I book Service B and tell them to call me about the air filters as I can do this install myself. Hear back from Rob at 4:56 pm. Lo' and behold they have done a recall on the vehicle without informing of the repair. Tells me someone will call back in the next hour, but my phone remained silent for the rest of the evening. What I thought was an oil change and inspection turned into a full day repair without any communication. We are a single vehicle household and it was mighty inconvenient. Ended up having to call the dealership to arrange pick up and see if vehicle was done. Shuttle drivers are very pleasant to talk to. Looking at my bill, it said $60 for 2 air filters. That's a $60 decision i never had the opportunity to make. When at the desk, Rob said they were cheap so why worry? I hope this review shows the level of customer service presented by service. More

Great experience i would recommend Dane and all the staff they gave me the best deals and very happy with my new 2021 Crosstrek thanks they gave me the best deals and very happy with my new 2021 Crosstrek thanks More

Dane Smith is a great guy and great sales person, always following up after the sale with me. When I come in for service, he always comes to talk with me and asks if there are any issues. If so, he immediat following up after the sale with me. When I come in for service, he always comes to talk with me and asks if there are any issues. If so, he immediately investigates and comes up with solutions. He is a credit to Auto Gallery. Good Job Dane! Jim Hadfield More

Very nice and informative staff, they enjoyed me asking questions and understanding everything fully before continuing on with the process of me buying a car! questions and understanding everything fully before continuing on with the process of me buying a car! More

A huge shout out to Dane! Very friendly, professional and knowledgeable. I purchased a 2021 Subaru Crosstrek Sport and really like it. He explained everything in detail. Also followed up to see if I and knowledgeable. I purchased a 2021 Subaru Crosstrek Sport and really like it. He explained everything in detail. Also followed up to see if I had any further questions or concerns. More

Dane was recommended to me by a friend that I trust highly and I was not let down. Looking for a car? Ask for Dane. highly and I was not let down. Looking for a car? Ask for Dane. More

Dane Smith! Great Guy, Great Salesperson. A credit to Auto Gallery Subaru and to his profession. Always follows up and continues to look after his customers after the sale. Jeremie Katz. Also great guy Auto Gallery Subaru and to his profession. Always follows up and continues to look after his customers after the sale. Jeremie Katz. Also great guy. Great Serviceperson. Also looks after his customers very well. More

poor customer service & maintenance service needs time management. including GM and sales within 3 days I found 2 issues in my car. it was not inspected well. management. including GM and sales within 3 days I found 2 issues in my car. it was not inspected well. More