August Mazda

Their service department, and Conrad in particular, is fantastic! I'm in a 2013 Mazda3 with over 550,000kms on it and it's still a pleasure to drive and maintain. I really feel like he's rooting for us to fantastic! I'm in a 2013 Mazda3 with over 550,000kms on it and it's still a pleasure to drive and maintain. I really feel like he's rooting for us to reach our goal of a million kms. He is consistently approachable, easy to understand, and often goes above and beyond making sure we have what we need. I nearly always drive away from the service department with a smile, feeling good about the maintenance we've had done, feeling good with the performance of the car, and feeling good with having had another positive experience with Conrad. It makes a difference feeling like you and your car are well cared for. Thanks! More

Great sales team but the service department is the absolute worst. I do not recommend buying a vehicle there. After buying our cx5 did hear a word from them. Took over a year the get a wiring harness absolute worst. I do not recommend buying a vehicle there. After buying our cx5 did hear a word from them. Took over a year the get a wiring harness only after I said we wanted our money back amazingly it shows up two days later. And today they tried charge for a belt tensioner that was under warranty. Seems like every time the vehicle goes in we have a large bill to pay. Never had this with any other new vehicle that we have purchased. More

KELOWNA. ..BEWARE OF AUGUST MAZDA Bought a used Mini Cooper from August Mazda for over $26,000 and had it insured on June 1, 2023. Mid September, my batter ..BEWARE OF AUGUST MAZDA Bought a used Mini Cooper from August Mazda for over $26,000 and had it insured on June 1, 2023. Mid September, my battery died...not able to start my car. So I took it back to them...as they told me I had a warranty for 6 months. Apparently...that was not written in stone...I had a quote for $421 that then went to $543 to replace the battery...high I felt but needed to be done. When we went to pick it up...magically, the quote moved went from $543 to $628. Oh yeah...they forgot to add the taxes... August Mazda does not keep to their word. They told me a 6 month warranty that they did not honour...then that turned into 10% off parts...that then went to full price sucker. They misquote and expect the customer to pay for the difference. Good thing I didn't take the extended warranty...I may have had yet another surprise. More

Great friendly staff and Top quality service Always goes above and beyond . Great job washing the car goes above and beyond . Great job washing the car More

Top notch service - sales, repairs. 3+ decades of dealings.. Miss- communication- they’ll work it out ASAP Trust! It’s a big deal and they deliver dealings.. Miss- communication- they’ll work it out ASAP Trust! It’s a big deal and they deliver More

The dealership is outstanding. The folks in the service department are knowledgeable and very accommodating. I would not bring my vehicles anywhere else for servicing. August Mazda (aka Kelowna Motors) h department are knowledgeable and very accommodating. I would not bring my vehicles anywhere else for servicing. August Mazda (aka Kelowna Motors) has been in Kelowna for over half a century and there are many reasons for its longevity. Mazda vehicles are second to none when it comes to reliability and value for your money More

awful service we have a 2013 mazda with 60 000 clicks on it and tranny goes. we have to wait 10 days just to get it in to see if they will even cover it. 5 and ha we have a 2013 mazda with 60 000 clicks on it and tranny goes. we have to wait 10 days just to get it in to see if they will even cover it. 5 and half year old car and tranny goes. Do they care that I have not vehicle to get to work? NO they will try to fit us in in 10 days. Awful service. Bumper to bumper? Ha Ha More

I dread every service appointment with Kelowna Motors I love my Mazda; But I dread every scheduled oil change and maintenance with the service centre at Kelowna Motors. Other than a few exceptions where I love my Mazda; But I dread every scheduled oil change and maintenance with the service centre at Kelowna Motors. Other than a few exceptions where I have received very basic customer service there, the overall attitude of the Service Centre employees I have experienced is rude. I have put in an official complaint to management and received a bunch of excuses, but never even a simple apology for the appalling way I was treated by a Kelowna Motors Service Centre employee on my very 1st service visit. It has improved slightly since then, but I still make more of an effort than they do, and they come no where close to meeting my expectations. I spent a lot of money there, and continue to do so regularly, and I expect them to take care of me. It is very disappointing. I love my Mazda, but I loved my old Ford too. On my next vehicle purchase, I will look for a dealership that offers the whole package: not just a great sales team, but a great service team too. More

GREAT PLACE TO PURCHASE A VEHICLE Purchase or lease this dealership is more than happy to give you all the information you need to make a decision including a full disclosure written p Purchase or lease this dealership is more than happy to give you all the information you need to make a decision including a full disclosure written proposal. A very experienced sales staff and management team will make things easy for you. More

They do not put pride in there work Terrible work. Scratched my car and refused to admit it!!! They don't wash your car and give amazing customer service while they are working in it as Terrible work. Scratched my car and refused to admit it!!! They don't wash your car and give amazing customer service while they are working in it as I used to get back at mazda in Ajax ontario. Never ever will I ever go there again. I already talked 2 people out of buying from them. More