Audi Vaughan

Bought a car - great service from management! Bought a new 2018 A4 and very happy with the purchase! Keith Ellis (the sales manager) and Lori were amazing in ensuring that the process was smooth. Bought a new 2018 A4 and very happy with the purchase! Keith Ellis (the sales manager) and Lori were amazing in ensuring that the process was smooth. The car that I wanted was not in inventory and Keith was able to secure one from outside of the province for us. He was also very clear and patient in answering our questions, both in person and via e-mail. Unfortunately, the only reason I have to give 4 out of 5 stars is because of me and my husband's experience in dealing with our salesperson, who was new and lacked the knowledge to fully answer our questions. He was easily flustered and was acting frustrated with the questions that we have. What I did not appreciate was after the offer price has been agreed upon, his communication with us became somewhat condescending. For example, I was inquiring about getting winter tires through the dealership and was abruptly told to "just go to Costco"... I ended up having to order the winter tires from Keith. Lastly, there was an apparent language barrier between both parties, which made this all the more difficult. If it was not for that salesperson need to go to Keith and another manager for assistance, we would not have been able to complete the transaction. After the negotiation, I found the agreed price to be a fair, good deal. Ironically, we got more help from the manager(s) than we did from the actual salesperson we were supposed to deal with. I just hope to share that my experience would've been extremely pleasant if we had someone else as our main point of contact, but Keith and Lori's services made us satisfied in the end. More

Suspicious I purchased a two-year-old vehicle from Pfaff audi, they were to certify the car and remove dents,replace wiper blades, and reseal two tires that had I purchased a two-year-old vehicle from Pfaff audi, they were to certify the car and remove dents,replace wiper blades, and reseal two tires that had leaks. I mentioned I have a car and I am in no rush to receive this vehicle until it was properly taken care of. I received a call from the sales staff saying that my car was ready to be picked up. I drove it home on the highway, the car rumbled and shook like crazy. This qualified for their safety requirements. I parked the car in the garage for a week called the dealer to tell them of my experience driving the car that felt totally unsafe they assured me this car was safe even though it felt like it was going to shake a part. The tires were not prepared at all they still leaked air and they reset the T PMS in the vehicle. I called the dealership to tell them of these issues and they said they were happy to have me bring the car back after. I told them to take all the time it needed to be repaired properly before I picked it up. this was a huge inconvenience and feel I received no care From the dealership whatsoever. I would not bring my car to this dealership for repairs no matter what circumstance. More

buyer beware Bought a certified preowned Audi A4. Didn't know it had aftermarket license plate lights and harness that was faulty. The dealership said they don't c Bought a certified preowned Audi A4. Didn't know it had aftermarket license plate lights and harness that was faulty. The dealership said they don't check for aftermarket parts in their 300 point inspection before they sell CPO vehicles. Once the equipment comes on they are satisfied. So now I have to pay to get it replaced for OEM harness and lights. Poor customer care. I thought Audi had a higher standard than this. Very disappointed. Never will buy from this dealership again nor an AUDI for that matter. More

Horrible sales person Beware do not buy a car here. These people are thieves and. Ant be trusted. They will lie and cheat just to make a deal. Go to audi queens way. Beware do not buy a car here. These people are thieves and. Ant be trusted. They will lie and cheat just to make a deal. Go to audi queens way. More

Bad bad very bad it's a scam If anybody knows me I spread love and I make business.not here they wounded me not treated me fairly and not treated me with customer or respect Style If anybody knows me I spread love and I make business.not here they wounded me not treated me fairly and not treated me with customer or respect Style need legal representation to get the true answers from the dealership More

Excellent Service I recently went to the Pfaff Audi dealership in Newmarket and received EXCELLENT service. Auto service manager, Leo Tantalo was a pleasure to deal wi I recently went to the Pfaff Audi dealership in Newmarket and received EXCELLENT service. Auto service manager, Leo Tantalo was a pleasure to deal with. He was extremely professional and fair. My car was service by auto service technician Paul DiMartino. Paul went above & beyond to ensure my car was in perfect working order, staying beyond his scheduled work hours to finish the work on my vehicle. Paul was friendly and explained the service my car received. His bay was immaculate and he was extremely knowledgeable and professional. I had a fabulous experience at this dealership and would recommend them to anyone! More

Used and very happy Best experience i ever had purchasing a used vehicle.This was along distance purchase ,Jacqueline was excellent right from my first phone call to deli Best experience i ever had purchasing a used vehicle.This was along distance purchase ,Jacqueline was excellent right from my first phone call to delivery day. Thank you Chris for getting the closing the deal. WOW great job on the clean up. M. Chayer More

Awesome Experience I went with a friend to buy a vehicle and was very impressed with the service and the trust. They didn't push the sale, they gave us time to look at I went with a friend to buy a vehicle and was very impressed with the service and the trust. They didn't push the sale, they gave us time to look at it alone and also to take it for a test drive. We closed the deal at the price we negotiated, without hassle. Jacqueline was friendly and was a great salesperson to deal with and Lisa knew her stuff when it came down to the paperwork. Chris was very accommodating. He held the vehicle for us until we could go see it and helped us close the deal smoothly. It's been a long time since I've had such a wonderful buying experience and I would recommend him to all I know. I will be back again for sure. More

Exceptional service Shaun is a one of the best, as well as Lisa Marie. Very polite, personal and professional. Thank you for making my service experience great. Shaun is a one of the best, as well as Lisa Marie. Very polite, personal and professional. Thank you for making my service experience great. More

Nightmare from day 1 New vehicle purchase. (2017 audi q3) -Salesman was 1 hr late at delivery -Car broke down on my way home from the dealership. -car had a cracked win New vehicle purchase. (2017 audi q3) -Salesman was 1 hr late at delivery -Car broke down on my way home from the dealership. -car had a cracked windshield on delivery. -car was damaged while being towed and dealership says no big deal. Dents in chips will happen in the next few months anyway. -unauthorized payment taken off my credit card. -overcharged on my liscensing fee. -salesman made a mistake on the financing term and told me I can change it myself. I call audi credit and learn that I can't make any changes. He was too lazy to make the changes on the day of sale even after I specifically requested it several times. -Very poor communication via call text or email. Once they have your money, you are no longer a priority. More