Audi Uptown

Horrible dealership Purchased a 2012 A5 with so called 300 point inspection and Audi brings the car to as close as possible to new ..right ? NO - after driving off the lo Purchased a 2012 A5 with so called 300 point inspection and Audi brings the car to as close as possible to new ..right ? NO - after driving off the lot "suddenly" I had a list of repairs needing to be done to the car , when i brought it to another Audi dealer for a trade in i was told the car was in an accident and this was not told to me. Audi Canada said it was the dealer's problem- The Service Manager offered me $1000.00 off the purchase of a new car - Insulting and horrible customer service After a 45,000 sale on a used car now I'm stuck with a list of repairs and a accident history report Untrustworthy dealership and sales team who mislead you just to get a Sale More

$600+ charged for courtesy car AFTER returned and inspected As a long time BMW owner, I finally got my first Audi and have been pleased overall with the purchase, the quality of the vehicle and service at Audi As a long time BMW owner, I finally got my first Audi and have been pleased overall with the purchase, the quality of the vehicle and service at Audi Uptown. However, beware of using their courtesy cars during a service appointment through their rental car company, Dollar Thrifty Car Rental (4470 Highway 7 E). I brought my car in for a routine oil change and service update which took 5 hours and just drove the car 15 km round trip using $4 of gas to my home. No issues or accidents whatsoever occurred under my supervision of the rental car. I returned the car and the car was inspected with no damage so I left. Ten days later I receive a harsh, almost insulting letter from Raymond Cheung at Dollar Thrifty Car Rental accusing me of causing $600+ worth of damage without any proof of the damage occurring under my supervision. I was traveling at the time, so I emailed back my surprise and astonishment at being accused of causing such damage and then without any consideration or waiting until I returned to Canada, I was charged $618.40 on my credit card WITHOUT MY CONSENT. Wow, is this a scam as I'm reading about many similar cases from shady rental agencies charging customers similar amounts after the cars are returned? Audi Uptown is a good dealership but why did they hire such a shady car rental business to rent cars to their unsuspecting customers?! Beware and if you have had a similar incident at this dealership or elsewhere, I'd like to hear it on this forum. I rated this dealership 1 star as well since the customer representative wasn't helpful at all when I notified him of my problem. He told me he had a customer in front of him and tried to get me off the phone. I think being charged an extra $618.40 for nothing is deserving of some investigative time especially for one of your valued customers. More

Condescending customer service! AVOID at all cost This dealership has the worst customer service there is! The managers are incredibly rude and condescending. I only gave one star because I can't give This dealership has the worst customer service there is! The managers are incredibly rude and condescending. I only gave one star because I can't give zero stars. No one ever picks up the phone and return voicemails. Problems are never addressed or fixed. My mom's car has been problematic since last year and it keeps on being returned to her with the same unfixed problems and sometime with additional problems. My mom doesn't speak English well and every time she goes in the Manager is incredibly rude. She was frustrated to the point of tears. I was on the phone with the manager at the time and he was blaming me for not having gone to the dealership with my mom even after I explained I'm in London for school. Don't get your car from here! No customer service should operate this way. No one should be spoken to or treated this way. This is not a one time occurrence. When I called on my mom's behalf a couple month ago, I spoke to Robert Yuen. He was no different. Incredibly rude and sneered at me and responded to my concerns with "Are you xxxxing kidding me." More

CPO is a joke Bought a 2011 S4 on May 23 2015 with CPO 300 point inspection (31702 kms on the car). I was clearly told by the sales person that the car was mint. Ca Bought a 2011 S4 on May 23 2015 with CPO 300 point inspection (31702 kms on the car). I was clearly told by the sales person that the car was mint. Car broke 2nd day I owned it and I had to fight with Uptown Audi to give me a free rental car. Got the car back and I noticed a wheel bearing noise from the front end. At less than 10000 kms into owning the car, Uptown Audi refused to repair both wheel bearing and instead offered to fix only 1 wheel bearing. Took the car back to Uptown Audi and the mechanic said he could not hear the second wheel bearing noise. I went for a drive with the mechanic and than he heard the noise. This car has less than 10000 kms since my original purchase and Uptown Audi refuses to fix the same wheel bearing noise that has been there since the day of purchase. All I can say is Uptown Audi will never see my business again. Terrible, terrible company. I will be contacting OMVIC in regard to Uptown Audi. More

Avoid Was charged $15 000 to drive a lemon 5000 kms (in an out of the service department five times in less than one year). And then was charged even more m Was charged $15 000 to drive a lemon 5000 kms (in an out of the service department five times in less than one year). And then was charged even more money to take home another broken car. Dishonest dealers: that original car has now been passed off to some other poor sucker. Avoid at all costs. I would have rated "friendliness" higher, but it's more akin to getting slimed. The service department people are genuinely nice though. More

headlights condensation Our Q5 recently encountered a problem, with the front driver side/passenger side headlights cracking, which resulted in condensation build up in the h Our Q5 recently encountered a problem, with the front driver side/passenger side headlights cracking, which resulted in condensation build up in the housing. The warranty for our car states that it covers 80,000 KM, or 4 yrs which until August 2015, whichever comes first. Our car only has a mileage of 46,000 so we were covered under the warranty period. Brought the car into the dealership, in which we were told that even though we were under the warranty timeframe, they could not fix this major problem due to "outside influences". Instead of them taking the initiative to contact Audi Canada for help, they put that responsibility on us, the customers instead. After months of debating and calling, they finally agreed to fix our passenger side headlight. In the midst of fixing, they found out our driver side had the same problem developing, but once again refused to fix that, up to this day. This is completely ridiculous, as they should have helped us fix this huge issue without any hesitation. Furthermore, the service that we received from Jack Kassabian , Mark Wong and Denise from AUDI CANADA were mediocre at best, and was rude all around, making our visit and experience here very un enjoyable. We would recommend you to do your best to avoid this dealership and the brand “AUDI “ at all costs. More

The Service Deptartment is Awesome My 2009 A4 is my baby, and Audi Uptown has done a fantastic job taking care of it. I've always brought my car there and had perfect service - everythi My 2009 A4 is my baby, and Audi Uptown has done a fantastic job taking care of it. I've always brought my car there and had perfect service - everything is done exactly as promised, on time and for what I expected it to cost. I've taken it there for all the scheduled maintenance, and thankfully never had any problems with my car. Recently I took the car in for a strange noise without an appointment. Mark made time for me, we went out to listen to it, I was prepared for the worst. It turned out to be something simple, they fixed the problem for no charge and still gave my car a wash! Since they really went the extra mile I wanted to write a review to say "thank you" for taking such great care of me and my A4. More

Hello, I thought it important to take this Hello, I thought it important to take this opportunity to share my experience at Audi Uptown. My Audi experience began several Hello, I thought it important to take this opportunity to share my experience at Audi Uptown. My Audi experience began several years ago when I went out to buy my first Audi. I was wearing a hawaiian shirt, shorts and flip flops . I went to a couple of dealerships and to be honest no one would bother with me (must of had something to do with the way I was dressed). I then walked into Audi Uptown and that all changed. The place was booming with energy. I was promptly approached by the General Manager (Fred Marmugi ) who offered to help me with his full attention regardless of my appearance. This approachable yet professional attitiute is something that is seen within all of the individuals whom are associated with Audi Uptwon. This first experience is the reason why Audi Uptown stands apart from all the other dealerships and why I am now currently enjoying my third car puchased through this sales team (Darren Min, Scott Corbett and Pravin Rajagopal) who have all gone the extra mile to ensure all of my issues/concerns were addressed in a timely matter. The Service team Mark Wong and Andrew Nascimento reinforces the pure definition of "customer service". you are always greated with a smile and on a first name basis. Their effiiciency and committment to customer service is unparralelled. Nothing like I have even experienced with other dealerships. None of my concerns where ever seen as unreasonable or unachieveble I personally would like to that Fred Marmugi, Darren Min, Scott Corbitt, Pravin Rajagopal, Mark Wong and Andrew Nascimento for providing me with the optimal service which has made me a Audi customer for life. Thanks Brad Sandbrook More

Took my out of warranty A4 for a complimentary 30-point inspection and 6 months of roadside assistance. No issues came up other than a few recalled parts. Left with my engine light on, returned to get a tu inspection and 6 months of roadside assistance. No issues came up other than a few recalled parts. Left with my engine light on, returned to get a turbo error code, they turned it off and sent me home with a whistling noise from my dash. Will Sum told me "these things happen", I replied with "I bet it 'happens' a lot". When I asked him for a printout of the diagnostic prior to the engine light coming on he said "the system (computer) won't print it", right. He was very dry and not very caring at all, told me its because my car has high mileage (240k), told him I've never had a problem until Audi uptown. On the plus side Paul from their garage was a breath of fresh air, extremely kind and genuine. Went on a drive with me to help diagnose the issue, I could tell he cared. Found out he had the same car with 300k on it. If you go there, stay away from Will Sum. Paul, you're awesome! Sincerely, High mileage A4 More

Bought two new cars, one for me, other for my daughter. I've used a leasing company in the past, my daughter's friend purchased from them and highly recommended, they are apparently the number one dealer i I've used a leasing company in the past, my daughter's friend purchased from them and highly recommended, they are apparently the number one dealer in Ontario so I expected great pricing. Got an A4 for my daughter, bought a new A8 for myself. First, the A8 is the best car I've ever had. They treated me like a king and made the whole process absolutely painless. Not been in for service yet, but they have followed up with me already. My daughter had a small issue with her A4, it was quickly dealt with and they answered all her questions respectfully. If you decide on an Audi, you owe them a visit, forget the leasing company - better to go direct. More