Audi Royal Oak

I had a great experience purchasing my used Audi A5 Sedan from Audi Royal Oak. Justin was friendly, professional, and knowledgeable throughout the entire process. He took the time to answer my questions, wal from Audi Royal Oak. Justin was friendly, professional, and knowledgeable throughout the entire process. He took the time to answer my questions, walk me through the vehicle’s features, and make sure I felt comfortable with my decision. The process was smooth and straightforward, with no unnecessary pressure. I appreciated the clear communication and attention to detail, which made the purchase enjoyable and stress free. Thanks to Justin and the team at Audi Royal Oak for making it such a positive experience. I would definitely recommend them to anyone looking for their next vehicle! More

Not the first time (but will be the last) I've had lousy service at Royal Oak Audi. Had a crack in my windshield. Had it fixed by Speedy Glass, Cranbrook (another incompetent company), but the tech cut or service at Royal Oak Audi. Had a crack in my windshield. Had it fixed by Speedy Glass, Cranbrook (another incompetent company), but the tech cut or broke wires for the rain sensor. I take it to Royal Oak. First day, something was wrong with the part and they couldn't fix it that day, no apology, little explanation, just "we're going to have to keep it here over-night." I needed it so I bring it back the next day and they tell me they have to get new or different part. Again, no apology, no empathy for the inconvenience. Bring it back a 3rd time - wrong part, so they order ANOTHER part. Forth day I bring it back. This entire time, Kaitlyn Shores, the service rep is obtuse, unfriendly, unapologetic for the inconvenience, and dismissive. Finally on the forth day they fix it. I was upset and said something out of frustration which I regret, but I wanted Ms Shores and the service techs to know I'm done with bringing my car back to them and I wanted it done today. I finally got my car, again, no apology, no empathy, and no appreciation for my business. So I write to the service manager Erik Kocoj to express my displeasure. Instead of being apologetic for the inconvenience he was angry and aggressive toward me. A sign of an immature person. I understand now why the service is so bad at Royal Oak. Mr Kocoj didn't apologize for me having to take my car back four times. He didn't apologize for the rude service rep, the wrong part, or for the general terrible service. He actually blamed me for the situation and totally defended his rude and obtuse service rep. He showed no empathy towards me as a customer. It would have been better for him to use language like "I understand your frustration." "I apologize for the inconvenience." "I'll speak with my service rep." "Please understand that what you said about our service tech's was inappropriate," (which I do understand). Mr Kocoj's response reinforced my impression that customer concerns are secondary to defending staff rather than understanding what went wrong and how the situation could have been handled better (by the service rep and me). I'm actually grateful this happened because I dreaded taking my car to Royal Oak. It has been a unpleasant experience for 10-years. More

Bought a used vehicle from them, few days later were told they couldn’t figure out the noise, and two months later experienced major issues with it. Had to take it to another dealership. The Manager could they couldn’t figure out the noise, and two months later experienced major issues with it. Had to take it to another dealership. The Manager could not provide a reasonable resolution. No accountability. More

Terrible service for a premium brand. No longer the Audi experience rather the GoAuto experience since they acquired this dealership. No longer the Audi experience rather the GoAuto experience since they acquired this dealership. More

Purchased a new Audi S3 at Audi Royal Oak and had a fantastic experience. Jacob Barry was attentive and responsive, Celina Zivanovic made financing easy, and the whole team was knowledgeable and suppor fantastic experience. Jacob Barry was attentive and responsive, Celina Zivanovic made financing easy, and the whole team was knowledgeable and supportive. Smooth, pressure-free process from start to finish—highly recommend! More

Very disappointing experience with Royal Oak Audi Calgary. I purchased a 3-oil-change package for $1,000 and used one of the three. Royal Oak Audi diagnosed my vehicle as needing a $40,000 engine Calgary. I purchased a 3-oil-change package for $1,000 and used one of the three. Royal Oak Audi diagnosed my vehicle as needing a $40,000 engine replacement after charging me $700 for diagnostics. Since the car will not be repaired, I requested a refund for the two unused oil changes — a fair and reasonable ask. Audi Canada told me refunds are at the dealership’s discretion, but Royal Oak Audi refused, saying they would only consider a refund if the car were “totaled.” That condition isn’t written anywhere in the purchase terms and makes no sense for prepaid maintenance. It’s extremely disappointing to see a premium brand dealership refuse to stand behind a basic customer-service principle. If you’re considering any prepaid service packages, be aware that Royal Oak Audi may refuse refunds even when you cannot use the services. More

Bought through this dealership just about a couple weeks ago now. Had an amazing and easy experience purchasing my dream vehicle and staff made it quick and done as fast as possible. Would recommend. ago now. Had an amazing and easy experience purchasing my dream vehicle and staff made it quick and done as fast as possible. Would recommend. More