Audi Richmond

Overall I am am happy with the actual vehicle I purchased but am VERY UNHAPPY with the quality of the tires that were on the vehicle. I was assured by the salesman that they were suitable for winter driving but am VERY UNHAPPY with the quality of the tires that were on the vehicle. I was assured by the salesman that they were suitable for winter driving but this is NOT the case. During the first snowfall the car was slipping quite badly and I did not feel safe driving with those tires. When I went to 2 tire dealers they both told me the tires were not suited for driving in snow. The 1st dealer simply told me they are NOT "snow rated" The 2nd dealer stated there was 40-50% tread left. Who emailing with the salesperson he stated there was 65% tread left. Both dealers did not agree with that but even at 65% I do not feel that is sufficient on a vehicle purchase especially with winter approaching. As a result I was forced to spend an additional $893 on winter tires. I am hoping to get at least partial compensation as a result of this. More

Great experience. Adrian was friendly and helpful. He provided answers to all my questions and gave me confidence in my purchases. Adrian was friendly and helpful. He provided answers to all my questions and gave me confidence in my purchases. More

Friendly service, my sales associate Jerry Guo has been very patient & it has been a great experience overall. Really happy about the vehicle. very patient & it has been a great experience overall. Really happy about the vehicle. More

Great experience at Audi Richmond! Dylan Hanna was extremely helpful, knowledgeable and kind. He always went above and beyond to help us and make our experience excellent. Thank you! Dylan Hanna was extremely helpful, knowledgeable and kind. He always went above and beyond to help us and make our experience excellent. Thank you! More

All the staffs are very friendly and helpful. The technician Eric is very efficient and professional. I felt very easy and comfortable with the whole process. Very impressive service. Thank you! The technician Eric is very efficient and professional. I felt very easy and comfortable with the whole process. Very impressive service. Thank you! More

Elery Herrera is a clear, straight forward, pragmatic and candid guy. I am impressed and grateful by how he rapidly responds to my inquiries at all hours around the clock. He understood my needs immeditately candid guy. I am impressed and grateful by how he rapidly responds to my inquiries at all hours around the clock. He understood my needs immeditately and was able to provide the exact car for my budget and desires. Will definitely be returning to him for all my future Audis. More

Absolutely the best customer care n service. Very fast and efficient. Mark Warsaba created an extraordinary dealer ship out of average regular car selling shop. Thank you! Very fast and efficient. Mark Warsaba created an extraordinary dealer ship out of average regular car selling shop. Thank you! More

I would like to thank Jerry Chi for assisting me in my purchase of my vehicle. Jerry was amazing in every minute I was at the store. He is a great salesman and amazing human being. He was patient, take th purchase of my vehicle. Jerry was amazing in every minute I was at the store. He is a great salesman and amazing human being. He was patient, take the time to answer all my question and concern that I have and made me feel comfortable. Definitely looking forward for more business in the future with Audi Richmond. Jerry is a keeper. Hats off to Jerry. Thank you! More

David Tran was so kind and informative throughout the whole process of our daughter’s first car purchase. He went the extra mile to ensure picking up and seeing her car for the first time was really spe whole process of our daughter’s first car purchase. He went the extra mile to ensure picking up and seeing her car for the first time was really special. He was very fair and sold us a great car. Georgia loves it! Thank you. First class experience. Will highly recommend. Terri Racine and Dave Muir More

Service was great n well explained . I am satisfied n will recommend other customers to buy an Audi I am satisfied n will recommend other customers to buy an Audi More