Audi London - Service Centre

Unfortunately, my experience was not the greatest in dealing with Audi in London Ont. I brought my S5 to Audi do to an insurance claim. I found the whole experience frustrating as they must lack the kno dealing with Audi in London Ont. I brought my S5 to Audi do to an insurance claim. I found the whole experience frustrating as they must lack the knowledge in how to assess damages from the accident. The service advisor hears your concerns, but truly does not listen to you. It caused me nothing but headaches and unnecessary drama with the insurance company. It was a very simple request..."base your estimate on the appraisers estimate". Seems simple right? It was anything but simple, but I digress. I have received my car back now only to discover another problem that was not there prior to the car being repaired. The same day I picked it up a "Coolant system fault, turn off engine" the temp gauge shot up and the cooling fans went in to over-drive. Coincidence? perhaps...but on the same day??? I will no longer be bringing my Audi to that dealership in the future. This review is based on facts not emotions, but truly think twice before ever bringing your car here if it ever gets involved in an accident. In hindsight, I should have taken it somewhere else. Thanks for reading. More

The work was done pretty well and fast. Ken has done an excellent job on explaining what’s going on with my vehicle and answering all the questions. excellent job on explaining what’s going on with my vehicle and answering all the questions. More

Great friendly service. Very efficient and knowledgeable staff. The service appointment was completed in a very timely manner. Explanation of the service was explained throughly. staff. The service appointment was completed in a very timely manner. Explanation of the service was explained throughly. More

All is well with regards to the work on my vehicle and my personal courtesy. My expectations are high and was fully satisfied. Thanks again, Sid Vanderwerf personal courtesy. My expectations are high and was fully satisfied. Thanks again, Sid Vanderwerf More

The Team at Audi London is very professional friendly an accommodating. Will only deal with them for future car purchases. Amazing group keep up the good work. accommodating. Will only deal with them for future car purchases. Amazing group keep up the good work. More

Great job, quick & easy!! I took it in; they found the problem, they had the parts and got it fixed in a few hours, and I was on my way. problem, they had the parts and got it fixed in a few hours, and I was on my way. More

Fast, efficient, friendly !Ken greeted me by name, knew Fast, efficient, friendly ! Ken greeted me by name, knew what needed to be done before I even told him, and had me on my way well within the promised Fast, efficient, friendly ! Ken greeted me by name, knew what needed to be done before I even told him, and had me on my way well within the promised time. More

Had a pre purchase inspection done on a car, this was my first interaction with the crew at this dealer and what a positive experience. Would definitely recommend! 10/10 first interaction with the crew at this dealer and what a positive experience. Would definitely recommend! 10/10 More

I received excellent service from Audi London. They kept me inform on how long the service would take. Good social distancing area while you wait. Will definitely return! me inform on how long the service would take. Good social distancing area while you wait. Will definitely return! More

My service appointment was handled very professionally by Debb. The results of the diagnostic were explained to me in language I could understand. I felt very safe there. Everyone was adhering to the req Debb. The results of the diagnostic were explained to me in language I could understand. I felt very safe there. Everyone was adhering to the requirements of Covid I will definitely use this dealership in the future. Thanks Debb! More