Audi Kitchener-Waterloo

Martin has exceeded my expectations of customer service I purchased my first SUV recently, which turned out to be a gorgeous Black Audi Q5 from Crosby Audi, Kitchener. Every bit of research and stress leadi I purchased my first SUV recently, which turned out to be a gorgeous Black Audi Q5 from Crosby Audi, Kitchener. Every bit of research and stress leading up to my decision was instantly rewarded when I began my buying process with Martin Viana from Crosby. From our first encounter when I was just inquiring about the car, to our latest, Martin has exceeded my expectations of customer service and been truly remarkable. My experience from beginning to end was friendly, genuine, professional, and handled with a real sense of transparency and attentiveness. I could not be happier with my purchase, or my interactions with the personnel at Crosby. And I will be enthusiastically recommending Crosby to all my contacts and friends who are interested in buying a car. More

Happy customer Very nice, very helpful! She came over and helped me right away despite how younge I am! Would recommend Jaclyn to anyone looking for Audi! Very nice, very helpful! She came over and helped me right away despite how younge I am! Would recommend Jaclyn to anyone looking for Audi! More

Great Experience My experience started with a search on the internet. I was flipping back and forth between the Audi website (used car search tool) and the Crosby web My experience started with a search on the internet. I was flipping back and forth between the Audi website (used car search tool) and the Crosby website. I can't remember which site I submitted my information for more information, but regardless, I had a phone call within 2 hours. An appointment was made with Jaclyn. For anyone curious why I picked Crosby, it was recommened to me by a colleague, was realtively close (~1.5 hours away), had good internet reviews, and had a few cars in stock I was interested in. I met Jaclyn a few days later and things went well. She was very helpful in finding a car that was right for me. No pressure, no shady sales tactics, just helpful. She explained things during the test drive and answered questions. Since I was coming from out of town, I was not familiar with the area. Jaclyn was helpful during the test drive giving me a feel of mixed city and highway driving. She spent I'd estimate 2-3 hours with me. We were able to make a deal. My next meeting was with Andrea to work out financing. Although part of me would of preferred to do this part from home (avoid the drive), I was happy to meet Andrea and glad I did. She was very nice, professional, and explained everything to me in detail. Also, no pressure, no shady sales tactics, just helpful. The experience went smooth and I was off to the next phase. My final meeting was with Kaitlin to accept delivery of my new purchase. Everything was ready and waiting for me. Car was washed, topped up, clean, overall mint condition. Paperwork was organized and we went over everything in an efficient manner. Along the way, everything was explained and any questions answered. Overall, my entire experience was consistently great. I'd recommend this team to anyone searching. More

Q5 TDI The entire sales and delivery experience was excellent and expected in the purchase of a premium brand vehicle. We are also fortunate in the Waterloo The entire sales and delivery experience was excellent and expected in the purchase of a premium brand vehicle. We are also fortunate in the Waterloo Region to have a number of excellent dealerships so the competition is tough. Our salesperson, Dino Zunic did a great job of explaining the product and options. The test drive was a real learning experience in a very positive way. I'll also give Dino credit for advising me to be patient on the possible delivery of a vehicle that has turned out to be a runaway hit for Audi. Thanks to Dino and the rest of the staff for a smooth and enjoyable purchase experience. More

I will be a very very customer of Crosby Audi This review is hugely overdue, Let me begin with the fact that my experience did not start perfectly. I bought my A4 last summer (Aug 2013). U This review is hugely overdue, Let me begin with the fact that my experience did not start perfectly. I bought my A4 last summer (Aug 2013). Unfortunately, though complete freak accident, 2 of the cars rims were damaged. From that point on, I have received some of the best customer service anywhere. From getting new parts, to a loaner for a week, to Morgan spending some time to make things perfect. The personal attention was endless. But, most importantly, there is Maddie. She makes every customer feel special and attends to all of our needs. Every time I come in she remembers my name, asks about the kids and has me up and running in no time. She definitely makes the Crosby experience that much better. Considering I work in Sales, I truly appreciate top notch service. In return, they have made me a raving fan, and I send friends and family there from Oakville/Burlington all the time. Thanks for the great service More

Martin, Kaitlin and Andrea made our SQ5 an Easy Purchase Martin has all the answers and is not pushy. He took us on a couple of extensive test drives and outlined all available options. The selection of the Martin has all the answers and is not pushy. He took us on a couple of extensive test drives and outlined all available options. The selection of the car and options was done quickly and pricing quite reasonable. The delivery went just as smoothly with Kaitlin. She walked us through the extensive list of features and answered my long list of questions. I would highly RECOMMEND THIS DEALER/TEAM!!! More

martin was patient and easy to deal with, he answered every question is had, everybody I dealt with made the purchase process easier than I could have ever have imagined. Kaitlin had everything ready to every question is had, everybody I dealt with made the purchase process easier than I could have ever have imagined. Kaitlin had everything ready to go on delivery day and it took half as long as I expected More

Maddie has provided professional and friendly service each time I have brought my Audi in for service. She has gone the extra mile to make sure my wife and I were aware of the status of our vehicle duri each time I have brought my Audi in for service. She has gone the extra mile to make sure my wife and I were aware of the status of our vehicle during each visit. The extra calls and emails she made were greatly appreciated and it is those little things that keep me coming back. Makes us feel confident that our vehicle is in the right hands. I would say that when you go to Crosby Audi, you are not only getting high quality cars, you are getting a team of professionals that support you throughout the life cycle of your vehicle, and genuinely care about their customers - like Maddie. Thanks for your help! Martin Draeger More

My appointment was for 10:00, and I arrived at 09:55. I was greeted, as usual, by Maddie's friendly and smiling face. My car was taken into the shop right at 10:00. Maddie told me the snow tire package and was greeted, as usual, by Maddie's friendly and smiling face. My car was taken into the shop right at 10:00. Maddie told me the snow tire package and rims would take about an hour. I was working on my lap top at the time, so rather than disturb me, she sent me an email telling me my car was ready when ever I was. I had a few more things to finish, I paid, and walked out to my "just washed A6". Always a great experience, and Maddie's friendliness and helpfulness just makes the visit . More