Audi Kitchener-Waterloo

Amazing Customer Service! I called Maddie when a check engine light came on. She gave me a list of possible causes and what to do to rule out something trivial. Needless to say I called Maddie when a check engine light came on. She gave me a list of possible causes and what to do to rule out something trivial. Needless to say, my light went off and it saved me from making the 1 hour trek to the service center for nothing, (which would have upset me greatly). I dealt with BMW before I bought my Q5, and their service center is the reason i will never buy another BMW!! Maddie is a gem, and I look forward to seeing her at my next service appointment! It's nice to see that there are people that know there jobs inside and out and truly care about providing the best customer service out there!! Thanks again Maddie!! More

Great experience We had been looking for a new vehicle, our search ended at Audi Kitchener Waterloo location! Ben Hoang was extremely helpful throughout the whole proc We had been looking for a new vehicle, our search ended at Audi Kitchener Waterloo location! Ben Hoang was extremely helpful throughout the whole process. All communications were prompt and detailed. Andrea and Rasih were also a pleasure to work with! The whole team is very courteous!!! More

My A3 Quattro Let me first start off by saying that we had been looking at BMW's and MERCEDES. Audi's weren't even on list. We started our search for a new vehicle Let me first start off by saying that we had been looking at BMW's and MERCEDES. Audi's weren't even on list. We started our search for a new vehicle in January and we were amazed at what we found at other dealers. We felt uncomfortable, dismissed, and often times confused. I was personally not excited about any of the vehicles we had driven. When a deal for a Mercedes went sour we decided to visit Audi. I have to say that immediately I felt that we were in the right place. We met with Martin and honest to God within an hour we had purchased our new 2018 Audi A3!! We are beyond excited about how this all transpired and we can't thank Martin enough for his commitment to making our family feel welcome. More

AudiKW exceeds expectations, Just leased my third vehicle with Ben Hoang as my salesperson. Ben consistently goes above and beyond to ensure my satisfaction. You never feel like y Just leased my third vehicle with Ben Hoang as my salesperson. Ben consistently goes above and beyond to ensure my satisfaction. You never feel like you are an inconvenience to any one there. The service department is the best I have dealt with. What I have hoped for with a luxury brand has been far surpassed! More

Great experience! When I arrived at Audi KW, I knew exactly what I wanted, but Jeremiah gave me more information and listened to my concerns. He was courteous and gave When I arrived at Audi KW, I knew exactly what I wanted, but Jeremiah gave me more information and listened to my concerns. He was courteous and gave me time to try the car on my own and to make my decision. He was respectful and didn’t put any pressure. I left the dealership excited about the car I had just bought and was convinced it was exactly what I wanted/needed and that I had the best price possible. I love my new Audi! Thank you Jeremiah! More

Excellent service. Thanks so much for your help Kaitlin Doherty. She was pleasant to deal with and very efficient, I appreciated her no pressure sales approach. She wa Thanks so much for your help Kaitlin Doherty. She was pleasant to deal with and very efficient, I appreciated her no pressure sales approach. She was great at communicating the answers to all of my questions in a timely and detailed manner. I would highly recommend her and the dealership. More

Fantastic Car Buying Experience I purchased a Q5 TDI from Kaitlin Doherty. She was extremely knowledgeable and personable. As I was trading my last TDI she was excellent to make sure I purchased a Q5 TDI from Kaitlin Doherty. She was extremely knowledgeable and personable. As I was trading my last TDI she was excellent to make sure I was comfortable with the process and address all my questions. I run a large sales force and Kaitlin makes the car buying experience a pleasure. No pressure, was excellent to learn what is important to me and educate me on the vehicles to address those needs. First Class! Paul L. More

Excellent customer service which made for a great experience Our brand specialist Ben was great. He knew everything about the car, answered all our question and the negotiation stage was quick and stress free. Our brand specialist Ben was great. He knew everything about the car, answered all our question and the negotiation stage was quick and stress free. The credit application was approved quickly Thanks Andrea. The delivery was a great experience, The car was ready on time, all our questions were answered and the car was spotless. Thanks Rashid. More

Excellent Experience My experience dealing with Audi Kitchener-Waterloo was excellent all the way through. Ben was great right from the start. He greeted me with a smile My experience dealing with Audi Kitchener-Waterloo was excellent all the way through. Ben was great right from the start. He greeted me with a smile and was extremely professional every time we spoke. He promptly answered all my questions and provided me with several options to choose from. Andrea and Rashid also provided me with prompt and courteous service right until the moment I drove my new Audi off the lot. The entire experience was very pleasant and I would highly recommend this dealership if you are interested in looking at an Audi. More

Excellent customer service A very pleasant experience with all of the Audi staff here! All were respectful of my emergent need for a vehicle and ensured delivery to me as soon A very pleasant experience with all of the Audi staff here! All were respectful of my emergent need for a vehicle and ensured delivery to me as soon as possible. Excellent service all around. Well done! More