Applewood Kia Langley

Cody - salesman We went to Langley Kia to see if we could find a vehicle to fit our special needs. Cody was the salesman who dealt with us and spent a lot of time an We went to Langley Kia to see if we could find a vehicle to fit our special needs. Cody was the salesman who dealt with us and spent a lot of time and effort to ensure the vehicle we purchase would fit all the equipment we needed to travel with. Cody was fantastic and patient as we looked and tried to ensure handicap access was easy. He was not pushy and never tried to downplay any of the requirements we wanted. ( not like other dealerships we had visited). We highly recommend him to everyone we talk to and would purchase any vehicle with confidence from him More

Cody, from Gisèle C. It was a very pleasant experience with Cody. Great guy, efficient and really nice. I hope he is still there if I ever need another car, and I know I c It was a very pleasant experience with Cody. Great guy, efficient and really nice. I hope he is still there if I ever need another car, and I know I can call him anytime if I have any question. More

Great service from Ryan Went in stressed about looking for a new preowned car since I just got in an accident and Ryan Grabowski from Langley Applewood Kia made it so easy a Went in stressed about looking for a new preowned car since I just got in an accident and Ryan Grabowski from Langley Applewood Kia made it so easy and stress free!! Very friendly staff and helpful. Love my new to me Kia as well More

Cody you are excellent ! I love my Kia Sportage and the amazing experience we had with Kia Langley staff , especially Cody. I am referring my friends and family to you Cody . I love my Kia Sportage and the amazing experience we had with Kia Langley staff , especially Cody. I am referring my friends and family to you Cody . Thankyou for the very exceptional service and follow up . Kate More

Shady sales tactics I went to look at a 2018 Kia Rio and liked the car for the price and decided to purchase the car. This was the first time I had ever financed a vehicl I went to look at a 2018 Kia Rio and liked the car for the price and decided to purchase the car. This was the first time I had ever financed a vehicle And when the finance guy realized this he took complete avantage of me not knowing how this process works. More

No effort to help Contacted internet team for an evaluation of my Kia Sedona, was promised over the phone that I would be helped and they would be able to fairly evalua Contacted internet team for an evaluation of my Kia Sedona, was promised over the phone that I would be helped and they would be able to fairly evaluate my vehicle and to bring it in. Insured the vehicle for a day and rushed to bring it in only to be met by someone else, Ben sales manager who made me wait and finally said it is a no cost car and could do $200 at most for a perfectly running low mileage 2003 Sedona. LOL what a waste of my time and efforts. What a joke this dealership is. Avoid it. Im usually generous with reviews but this service was terrible terrible. There was no effort and frankly, felt like he just wanted to go home as it was almost end of the day More

horrible rip off 1 star is GENEROUS. They took my Audi on trade in, and then charged me so many fees it was like I never traded in my car in the first place. I was tol 1 star is GENEROUS. They took my Audi on trade in, and then charged me so many fees it was like I never traded in my car in the first place. I was told so many things that turned out to be VERY different upon closer inspection. CRIMINALS. And of course the THREE people I dealt with don't even work there anymore (no shock there) so there's no one to stand by their word. More

Pathetic, Bait and Switch Tactics I have been looking for a specific type of vehicle for over 6 months. I was pleasantly surprised to learn that Applewood KIA had it on their lot. I wa I have been looking for a specific type of vehicle for over 6 months. I was pleasantly surprised to learn that Applewood KIA had it on their lot. I want to make it clear that I was not interested in a KIA, and after this experience I will not be interested in this dealer, or KIA as a brand in the future. Here's why: The salesman was friendly and greeted us, took us on a test drive in the vehicle and said that we would be taken care of, as the ads say "It's all good at Applewood". That part was fine. For the next 20 mins we went over the price of the vehicle and monthly payments and he was attentive and looked after us. As soon as it got to financing, I realized the type of "sales tactics" they're pulling. The finance guy sat us down, took our information and explained that we qualify for financing from a few banks. He needed some time to get numbers back. We sat and waited for over 3 hours, before heading out to lunch as he set the expectation that it shouldn't take too long to get an approval. Then we heard back two days later stating that we could be financed for a fully loaded KIA SUV (which we explained explicitly that we were not interested in). The finance guy went back to the banks trying to get an approval (which we thought was easy, but he stated it was taking longer because of the long weekend, they're backed up etc etc.) The thing is... this guy knew that they were backed up and made us sit and wait in the office while he worked a deal out on the KIA SUV. After receiving news from the bank that we were approved, there was an outrageous rate of interest from a single bank, again, for a KIA SUV but no word on the vehicle that we wanted. I went to the dealership to speak with the finance guy about what we wanted and see what he was doing and he was at the other location and "couldn't get back to us". I tried to speak with the sales manager but was intercepted by a very young salesman who passed messages between myself and the sales manager as the sales manager didn't want to come greet me, or speak to me about the service I was receiving. That was enough for me, and I went to another dealership, purchased the vehicle that I wanted to purchase, with half the interest rate offered by the SAME BANK KIA got an approval for and I got bonus gifts and exceptional service from all involved. Turns out the finance guy from the new dealership used to work for KIA and after saying only the location and that we had a bad experience he said "I used to work there, let me guess... they tried to hard sell you a KIA". He nailed it, and after not hearing back from Applewood KIA Surrey, or hearing back from the finance guy (who still hasn't called us back since MAY LONG). Avoid this place, unless you want a KIA with a rate of interest tacked up astronomically so that this shady dealership can make a profit off of your hard earned money. They used a number of sales tactics to try to disguise their true intentions. More

Worst continuing experience Terrible customer service . Terrible follow up . Terrible warranty repair service. GREAT AT EXCUSES ! Would absolutely not recommend this dealership Terrible customer service . Terrible follow up . Terrible warranty repair service. GREAT AT EXCUSES ! Would absolutely not recommend this dealership to anyone after the service I haven't received and the way I have been spoken to as a customer with a problem with their product . More

Figure your work out I usually deal with original applewood but they do not have there mechanic shop open on the weekends so I made an appointment to get an oil change on I usually deal with original applewood but they do not have there mechanic shop open on the weekends so I made an appointment to get an oil change on a Saturday for 2pm.. I go there and they tell me it is going to be an hour and a half to a two hour wait. Why the xxxx did I make an appointment at two then. Incompetent management of there shop is a big problem and over booking there shop for the tasks at hand. If you value time management do not get them to do any work on your vehicles. Needless to say I left there at 2:05 went to jiffy lube and at 2:25 my oil change was done yet it was not free like it was supposed to be through applewood. More