Alberta Honda

Frustrating service - Does not respond to emails The initial buying was okay. Terry (Taric) was friendly and seemed like very nice. The negotiation seem fair, however, at one point, Terry counter o The initial buying was okay. Terry (Taric) was friendly and seemed like very nice. The negotiation seem fair, however, at one point, Terry counter offered with a worse deal than his prior offer. When picking up the car late in the day, the car was covered in dust, as well as having scratches that I noticed only after driving home. I email Terry about the scratches, and he indicated that we will talk to service to schedule me; I received no calls. In a couple days, I did receive a call about a recall on the engine for my brand new civic. I then asked about the scratches and they said they will take a look at it. The recall was supposed to take a day, however took two days to look at, and the scratches were not addressed. No information was provided. I emailed on this issue, and no response. Additionally, I had emailed Terry on a couple other things, including pricing on floor mats, and a contact for customization. But again no response. tl:dr, friendly, but they seem too busy to respond to emails. I had no issues with the Finance Manager, Justin, he was friendly, and did respond to my emails. More

Great first car purchase! I went into the Alberta Honda dealership to start the process of purchasing a new car. Sam helped me immediately and showed me exactly what I was look I went into the Alberta Honda dealership to start the process of purchasing a new car. Sam helped me immediately and showed me exactly what I was looking for. It was a fantastic experience from start to finish and I ended up buying a car that night. My 2016 Civic Touring is the perfect first new car for me. The entire dealership made me feel special and I adore Oates the service. Thanks Sam and Alberta Honda! More

Unfair treatment and unexplained charge I took my Honda pilot for airbag recall. The customer service associate asked me to pay for the unauthorized inspection, which I did not ask for. The I took my Honda pilot for airbag recall. The customer service associate asked me to pay for the unauthorized inspection, which I did not ask for. The lady over the desk threaten me to not to release my car until I pay and she told me to go home without my car. I left my kids at home and I have to rush home. I tried to explain to her, and to another guy,who told me, he is the in charge person for the day. Nobody was willing to listen to my concern and they tried to twist my complain. It was a straight lie but I have no option because if I leave the car there and go home, it gonna cost me more. I was not happy the way they are trying to make me pay for their fault. I have been their customer for a while but I was so disappointed and they just robbed me in the day light. This is my second time to disappoint me. Last year I took the same car for service and the tech scratched my car on the derivers side. I showed them and they just pained the scratch,which was removed after a week. I paid about couple of hundreds to fix that in other place More

Botched repairs and bad customer service Alberta Honda botched the repairs done on my Honda Fit at the and they are completely unwilling to stand behind their work. I'm extremely disappointe Alberta Honda botched the repairs done on my Honda Fit at the and they are completely unwilling to stand behind their work. I'm extremely disappointed. Can't imagine buying a car here or having any other repairs done. More

great experience highly recommend Alberta honda is a great place to stop by and deal with. awesome staff and support would highly recommend to any new car buyer! the GM Jan was wonderf Alberta honda is a great place to stop by and deal with. awesome staff and support would highly recommend to any new car buyer! the GM Jan was wonderful and helped us out more then we could have ever expected!! thank you ! More

Professional, friendly, hassle-free. Salesman was great! I purchased my previous Honda from Alberta Honda and always had good service. I had checked other dealerships to ensure I was getting a good price. T I purchased my previous Honda from Alberta Honda and always had good service. I had checked other dealerships to ensure I was getting a good price. The staff was friendly and helpful. The salesman was professional and friendly. I felt as a customer I was treated with respect and fair. The salesman, Tony Truong, was what sealed the deal for me. More

they go the extra mile for the customer My parents had a great experience buying a CR-V from this dealership and the dealers Sanyda and Alex were extremely considerate and patient. They expl My parents had a great experience buying a CR-V from this dealership and the dealers Sanyda and Alex were extremely considerate and patient. They explained to them car features and answered their questions. When they had problems with some of the English terms, Sanyda brought in another dealer (Richard) who could help explain things in Chinese. After being sold the CRV, they gave Sanyda a call, and she helped them set up the navigation system too. My parents said it was an enjoyable and trouble-free experience, which isn't something they ever use to describe car dealerships! From hearing that, I'd definitely recommend this location! More

Excellent Service I bought my 2015 Honda CR-V from Alberta Honda. A week ago, I stepped into Alberta Honda for a test drive and Sam gave me a test drive, which made me I bought my 2015 Honda CR-V from Alberta Honda. A week ago, I stepped into Alberta Honda for a test drive and Sam gave me a test drive, which made me fall in love with the car. He explained to me how to utilize every feature on the car. When I was done, I went home and couldn't stop thinking about the car. Sam told me that take your time to think about it, if you love the car, you are welcome to come on Wednesday where we will be having our VIP car sales day. Sam never pressured me to buy the car. During the week, I tried 4 different cars and wanted to buy Nissan Rogue 3 times and every single time when I was about to sign the documents II thought about Honda CR-V. On Saturday, October 24, 2015, I went back to Alberta Honda and Sam was very friendly and even asked me why I didn't come on Wednesday for the big sale. But at the same time he said he is going to try his level best to get for me the best price for the car. Sam was very friendly and offered me pizza before giving me a good deal for the Honda CR-V. He took his time to go through the car features and made me smile even though I was really grumpy. I am happy with the car and will definately recommend my friends to go see Sammy the 3 fingers!!!! FYI: When I finished signing my papers on Saturday, I was not able to get insurance. But, Sam and Ray offered to pay for my rental until Monday when I pick up my car. More

Excellent customer satisfaction I recently bought Honda CRV2015 from Alberta honda. This dealer satisfied me by fulfilling my needs and accepting offer price and much more. I recomm I recently bought Honda CRV2015 from Alberta honda. This dealer satisfied me by fulfilling my needs and accepting offer price and much more. I recommend everyone to visit this dealer to experience and amazing customer satisfaction. Thank you salesperson Richard and Sanyda and manager Alex for your wonderful services. More

Excellent service I recently went to Alberta Honda to purchase a Honda HR-V. I had already done my research on the vehicle and I thought I knew my stuff on it. Upon ent I recently went to Alberta Honda to purchase a Honda HR-V. I had already done my research on the vehicle and I thought I knew my stuff on it. Upon entering the dealership, I was greeted by Vinny and he showed me things about the vehicle that I didn't even know about. He was very knowledgable and friendly. He took the time to explain all the features of the vehicle. Then I met with Justin in Finance to discuss my payment options. Justin was very helpful. He took time to explain the payment process, the monthly payments and the interest rates. He also went over additional services for the vehicle like extended service coverage, 3M protection and undercoat protection. All in all, it was a wonderful experience purchasing a vehicle from Alberta Honda. I was expecting something different because my last car buying experience from another dealership didn't go as smooth as this one did. I would definitely recommend this dealership to anyone who is buying a vehicle. More