Alberta Honda

Terrible service and communication When I bought my Honda HR-V here I was very happy with the service I got from the Honda sales reps. The problem I have is with the people in the ser When I bought my Honda HR-V here I was very happy with the service I got from the Honda sales reps. The problem I have is with the people in the service department. I always call Honda to double check when I need to come in for service, usually call every 5000 km. I was told at 20000km I needed my B2 service, I called to make an appointment. I got on the phone with a women that had no idea what she was talking about because she told me that I don't need my service until 40000km. I told her to double check my profile to make sure, she said she did(but who knows) she then proceeded to tell me @ 40000km. So I believed her. Then last weekend I went for a oil change. I was talking to one of the advisors and he told me that I was almost 12000km over due for my b2 service. At this point I was disappointed because I said I called to book in for a appointment for this at 20000km and the lady told me that I wasn't even Close to that. then the advisor expected me to leave my car there for the service. he was being extremely pushy and I said no because I had plans on Friday and I needed a car and of course they never have spares for there customers. After the service that I got done my oil change I got into my car and started driving away. Once I got on the highway, I looked down at my oil and it said 15%. At this point I was mad. I called and freaked out and they told me that the computer needed to be reset they forgot to do that. They did do the oil change because I reset the computer and actually looked to make sure the oil was changed. The amount of money that I gave to this dealership I expect them to do an oil change properly and not a below average job. I shouldn't of had to reset the computer, it should of been done. If you plan on taking your car here for service make sure you watch the service department. They aren't trust worthy and you pretty much have to legit watch them do there job. I will not be going back to this dealership for service. More

Not trustworthy For me a honest dealer have the same number for all costumers. I sent an email for a quote of new Honda to severals Honda and Mazda dealers. One of A For me a honest dealer have the same number for all costumers. I sent an email for a quote of new Honda to severals Honda and Mazda dealers. One of Alberta Honda sales person sent me a quote and since I was passing in front of it, I decide to stop by. I asked for the sales person that sent me the quote, since it wasn't there, the Manager introduced me to another one. The sales man was really nice, everything was going well, till we came back from the test drive and he gave me the price for it. He knew I had contact them, but he gave a price that it was $46.00 more a month than the other sales person gave me by email, I confused the numbers and thought it was $30.00 higher, so I ask him why the $30 difference. He excuse himself to go talk to the sales manager and came back with a dollar difference. Right I knew there was a problem, I knew they were trying trick me, so I said to them that I would come back. I left, look at the emails and saw that the numbers was actually lower, and they where the highest price of all dealers. In other words, if you don't know prices elsewhere, these guys will sell you a vehicle way above price. Not cool, not at all. That same day I bought a higher model at the dealer that had the best price, and stick with it when I can by. More

My credit is destroyed and they walked with alot of money I have 3 different bills of sale for one vehicle from this place. One I was sent home with and another that was sent to the bank that I had them mail I have 3 different bills of sale for one vehicle from this place. One I was sent home with and another that was sent to the bank that I had them mail me a copy of because the bank said theirs had something stroked out with an initial above it that was not mine. The VIN # on the bill of sales was for a Larado and the name of vehicle being sold was a Trailhawk. The one the bank had has Trailhawk stroked out with Jeep written in. The 3rd one is one with no signatures, that they gave me when I went in and asked for the copy they have on file. There finance team slipped 2 bills of sale into the paper shuffle I was signing and Alberta Honda says not there problem because I had previous dealings with the salesman. Is true I met the salesman at another establishment but I went to Alberta Honda where this man was employed, and sat with the Alberta Honda finance team I have never delt with before. But because Alberta Honda fired them all after the fact they say not there problem..I signed the papers..to bad I was told. I have a bill of sale saying I was purchasing a 2016 grande Cherokee trailhawk for $73000.00 and was given a $30000 Larado. I was told by the manager of Alberta Honda that since I delt with the salesman at a previous establishment and since he fired him and finance team it's not his problem. I asked who got the money and he chuckled that Alberta Honda did. I have a vehicle now that if a deer runs out in front of and the vehicle gets wrote off the insurance company would only cover vehicle value of so I'd still owe about $45000.00 for so in other words I can't even afford to drive it. In my personal opinion and experience with Alberta Honda I feel they do not protect the costumer from the employees wrongful doings and instead take the money and pass the buck. More

My New Honda Pilot What an excellent salesman:Jeremiah sold me a new Honda Pilot when I had gone to buy a preowned odyssey,,Hats off !! Thanks to Mr Tang the finance gu What an excellent salesman:Jeremiah sold me a new Honda Pilot when I had gone to buy a preowned odyssey,,Hats off !! Thanks to Mr Tang the finance guy,,he was very helpful. We had a little goof up at the end but the kind of professionalism and attitude shown by the Manager Mr Jan Parks was really exemplary and much appreciated,, Please do not hesitate to see Mr.Parks in trouble situation..He is an excellent manager A real team leader Thanks guys I'm loving my Pilot Cheers!!!! Dr.Bhat More

Great serice I bought my first car 2012 Infiniti EX35 and I am liking it. We had the opportunity to work with Allen. He was very honest, helpful, friendly and ver I bought my first car 2012 Infiniti EX35 and I am liking it. We had the opportunity to work with Allen. He was very honest, helpful, friendly and very knowledgeable with every model. We will absolutely recommend Allen to everyone looking to buy a car. More

b1 service very friendly and helpful its pleasure to be there its just like being at home i even drive from sherwood park to have you're great service very friendly and helpful its pleasure to be there its just like being at home i even drive from sherwood park to have you're great service More

Above and beyond expectations I bought a 2015 CRV. I had the pleasure of working with Tony Truong. I have not met a nicer, more genuine, no pressure sales guy. I was driving a ren I bought a 2015 CRV. I had the pleasure of working with Tony Truong. I have not met a nicer, more genuine, no pressure sales guy. I was driving a rental car. He told me to return it and he lent me a vehicle until mine was ready. For 5 days! I would not hesitate to buy a vehicle from Tony again. More

Super friendly I just bought my first honda crv and loving it. I had the pleasure dealing with Tony. He was very thorough and knowledgeable with every model I asked, I just bought my first honda crv and loving it. I had the pleasure dealing with Tony. He was very thorough and knowledgeable with every model I asked, and explained everything in a way I could understand. I would strongly recommend Tony to anyone interested in buying a car. The dealership and staff were excellent. More

Bad experience 😔 I really had a bad experience so I would advise everyone to stay far away from this dealership. They talk nice when need to sell their cars and ver I really had a bad experience so I would advise everyone to stay far away from this dealership. They talk nice when need to sell their cars and very rude for the time of services. Please never believe their lifetime oil change plan 😂 More

Good salesman Finally I encountered a nice and helpful salesman that I've never been meet before in other dealears .they showed me the best information regarding to Finally I encountered a nice and helpful salesman that I've never been meet before in other dealears .they showed me the best information regarding to the vehicle that I've want More