Ajax Nissan

Stay away My comments are based on Ajax Nissan’s service department. I had no experience in dealing with people in sales. In June 2016, I purchased a 2010 Nis My comments are based on Ajax Nissan’s service department. I had no experience in dealing with people in sales. In June 2016, I purchased a 2010 Nissan Rogue SL AWD from a private dealer in Scarborough. At the time of purchase the vehicle had 156,000 KM. After 2000KM, I started noticing sntrange things happening with the transmission. I searched online, and was surprised to read that CVT transmission failure was a common problem. I took the vehicle to my mechanic and I checked the transmission fluid level and found it to be normal. Mechanic suggested that since the vehicle is under warranty, I should take it to Ajax Nissan (a decision that I later regretted). I dropped off the vehicle at Ajax dealership on Saturday and received a call from their service rep. Rick on Tuesday that Mechanic Alf reported that the transmission fluid was not registered on dipstick. Basically Rick was telling me that the vehicle was not maintained therefore NO WARRANTY. Alf lied because I checked the transmission fluid before taking the vehicle to the dealership. The transmission fluid and engine oil were also changed recently. I decided to take my mechanic with me and visited the dealership again and requested to meet Alf. My mechanic showed Alf the receipt that fluid was purchased at Ajax Nissan and confirmed that he changed the fluid. Alf replied “well fluid did not register on dipstick what do you want me to do”. After Alf’s reply I decided to walk away and asked to speak with service manager Mike Leccese. Mike promised to get back to me in 3 days; he did not. I called him, left messages, still no reply. I was able to get hold of him through page. He said he could not call me before because he had 120 emails to go through. After refreshing his memory about who I was, he promised to get back to me on the same day, which he did. His response was “vehicle has no history that it was serviced at any of the Nissan dealership, in short no loyalty factor, NO WARRANTY” when I asked him that it is not required by Nissan that vehicle has to be serviced by Nissan dealer, I offered to provide him service record. When I asked Mike what should I do, his reply was to call Nissan and he kept repeating like a parrot “call Nissan, call Nissan, there is nothing that I can do”. I found Mike hypocrite, least helpful. I paid $360 and chalk this up to a bad experience. I was not getting any help from Ajax Nissan or Nissan Canada. Girl at Nissan Canada told me that they have to go with mechanic’s verdict and no one can challenge mechanic’s verdict. I decided to take my vehicle to Nissan dealer at morningside in Scarborough. Explained them what I went through at Ajax Nissan. 3 days later I picked up vehicle, new transmission installed. Great people with great service. I decided to meet with general manager Jeff at Ajax Nissan and explained him what happened. He promised to call me back, which he did. Basically his response was that he could not challenge Alf’s verdict. When I told him that Mike told me that it was loyalty factor, his response was no difference and refused to credit me $360. I found Jeff a white-collar person not so much involved in service department, not equipped to challenge own workers, has no method of verification if people under him are telling truth or not. Some mechanics avoid working on warranty work because they do not get paid as much as they would for non warrant work. This was my experience at Ajax Nissan dealership. More

Best car buying experience! Bought a used Rogue at this dealership. Was very fortunate to get an excellent salesperson. She was professional, informed and organized. Delivery of Bought a used Rogue at this dealership. Was very fortunate to get an excellent salesperson. She was professional, informed and organized. Delivery of the vehicle was excellent. I have always dreaded buying a car at a dealership..........This time the experience was no problem. Would recommend this dealership and Amanda our salesperson. More

Used Car Purchase I bought my used car from Eugene Kwiczala in May 2016. Was easy to deal with over phone and very straight up to deal with in person too. Car was exact I bought my used car from Eugene Kwiczala in May 2016. Was easy to deal with over phone and very straight up to deal with in person too. Car was exactly how described and deal was easily completed. Delivery was changed last minute and whole dealership helped out. I would recommend this dealership and Eugene for sure. More

Very good experience . They respect their words. I have a very good experience with Ajax Nissan. I bought 2 SUV from them; the first one was a Rogue special edition and last October I exchanged it fo I have a very good experience with Ajax Nissan. I bought 2 SUV from them; the first one was a Rogue special edition and last October I exchanged it for a 2015 Rogue LS . I love my car and the service that I received. I will go back again and refer friends and family. Mary Cadet More

Would Not Recommend Bought a used 2012 Murano in Feb. 2016. Initial experience was decent. After picking up the vehicle however, noticed two small issues that are stil Bought a used 2012 Murano in Feb. 2016. Initial experience was decent. After picking up the vehicle however, noticed two small issues that are still not fixed after 2 month... 1) car's wiper fluid sprayer doesn't work.. didn't think of trying it during the test drive, brought it back to be fixed, they said they need to order the specific part and will call me back once it has arrived... 2) rear license plate is hanging loose as both top two screw holes seem to be broken and they drilled two temporary holes on the bottom... also waiting to be fixed still. Since then, I'm calling them every week and each time gets sent back and forth between service and parts department with no one able to tell me exactly when the part order will arrive. Overall their sales team seems okay but very bad impression from the service department thus the overall negative experience. More

New 2016 Leaf I just bought a Leaf at the dealership using the EVIP rebate. As a woman buyer, I found the process at this dealership to be refreshingly straightfor I just bought a Leaf at the dealership using the EVIP rebate. As a woman buyer, I found the process at this dealership to be refreshingly straightforward and easy, with an internet quote. Luke Hoffman was up to date on the recent change in the incentive amount. Importantly, I was able to get the proper rebate at the dealership at the time of purchase. It was worth the drive to Ajax from Toronto. More

New 2016 Rogue My wife and I had an excellent experience when dealing with Ajax Nissan. We are very happy with our SUV. Customer service was top notch and the modifi My wife and I had an excellent experience when dealing with Ajax Nissan. We are very happy with our SUV. Customer service was top notch and the modifications made on our SUV we're completed quickly and expertly. More

Matt Pearen was very professional and an absolute gentleman. 10/10 Great experience dealing with Matt, he was very professional and great customer service. I would recommend him and Ajax Nissan to anyone look 10/10 Great experience dealing with Matt, he was very professional and great customer service. I would recommend him and Ajax Nissan to anyone looking for a new/used car More

Sale of new auto The dealership provided good service and they were very helpfull regarding the features of the auto. and the price. THe options available on the au The dealership provided good service and they were very helpfull regarding the features of the auto. and the price. THe options available on the auto were fully explained to me and the advantages of those options to the overall quality and performance of the car. More

Excellent service Syd got to know us and our needs and made our wishes happen. The whole deal was closed within an hour. If you know what you want he will make It happ Syd got to know us and our needs and made our wishes happen. The whole deal was closed within an hour. If you know what you want he will make It happen. More