Ajax Nissan

We Love Our Rogue! Jeff was fabulous. We will certainly deal with him again. The Rogue drives like a charm. We bought a demo, and are completely satisfied with it. Jeff was fabulous. We will certainly deal with him again. The Rogue drives like a charm. We bought a demo, and are completely satisfied with it. More

Great team of people sales rep was friendly and knowledgeaby Great team Tyler was very knowledgeable and it showed that he like is job the vehicle purchased was delivered clean and the instruction about features Great team Tyler was very knowledgeable and it showed that he like is job the vehicle purchased was delivered clean and the instruction about features were clear and very informative More

Excellent Service Service Managment and service staff are very friendly, they always listen also explain whatever service your vehicle needs. All of the technicians do Service Managment and service staff are very friendly, they always listen also explain whatever service your vehicle needs. All of the technicians do excellent work on customers vehicles, would recomend this dealership to anyone! More

Nissan Ajax (My first and only option) In October 2017 I got a brand new Rogue SV. By June 2019 (half way of my lease) I received a letter from Nissan offering me to change my car for a bra In October 2017 I got a brand new Rogue SV. By June 2019 (half way of my lease) I received a letter from Nissan offering me to change my car for a brand new 2019. I contacted Jeff Julien. He prepared in advance all the necessary numbers to make my decision easier and that's what I did after a short conversation. Now I'm very happy with my new Rogue which, by the way, it has a lot a fantastic "new toys" including great safety features. The Rogue is so good that I have the feeling that I "fly" the car instead of driving it. Thanks to everybody in Nissan Ajax, particularly to Jeff who helped me through the process (and always with a smile while paying attention to every detail). Thanks again. Jorge Branca More

Purchased new Rogue - excellent customer service With the help of Anthoneshia Clarke, we purchased a new Nissan Rogue. Anthoneshia was wonderful. She worked within our budget and helped us pick out With the help of Anthoneshia Clarke, we purchased a new Nissan Rogue. Anthoneshia was wonderful. She worked within our budget and helped us pick out a car perfect for our family. We would also like to thank Steve Celap who explained all the financial ins and outs. The whole buying process went extremely smoothly. Would definitely recommend Ajax Nissan. More

Servicing existing customers We've been with Ajax Nissan for over 5 years. We still have an MV Truck we drive, our second truck we traded in for a Nissan Rogue in December of 2016 We've been with Ajax Nissan for over 5 years. We still have an MV Truck we drive, our second truck we traded in for a Nissan Rogue in December of 2016, we decided to have the Rogue leased, well it was to our advantage then, not any more. Lately we contacted Ajax Nissan asking questions if we are to exchange, if we are to buy out. In our books this means we still believe in Nissan, we still wish to give our business to this dealership. You think the accounting office will get a sale representative to contact us or the sale representative try to keep and take advantage by suggesting options. NOTHING. So we went elsewhere and are ready to give our business to this other company (not Nissan, enough). So we need information, very simple 'how much is the car worth tomorrow if we decide to purchase it?' To this we received a verbal response. Now we were advised by this new company to request a letter stating the info to finalize all. We called and left messages. Nothing, we called this morning we were advised Michael is not in yet. Called again, Michael not in yet. Called and asked to speak with someone (no patience at this point) so Samantha the receptionist asked me the nature of my call, name, Tel number and transfer my call to Steve, manager, mailbox. I did not leave a message but called again. Hung up. No answer (this is a dealership). Finally they answer, it is Samantha. Imagine I was pass angry and I advised Samantha, who kept telling me Steve was busy with a customer. Then no Steve was, is in a meeting. I told Samantha I will wait another half hour for a telephone call if I do not receive then I will contact Nissan Canada. I did call Nissan Canada Finance spoke with Vicky at 12:42. I did explain the situation and asked if her department can assist us. Vicky said she will process our request as a RUSH and hope we receive the letter in an email by the end of the day. I called back Ajax Nissan at 13:00 Stephanie (oh my what a attitude) telling me, 'yes we know, and Michael's been in a meeting (when previously Michael was not available, not at the dealership) and will get back to us when HE has time.. Customer Service. More

Excitement over Sound Judgement - Bad Choice. Don't go alone After doing research on a specific car and making comparisons, seemed like this dealership would have the best bang for my buck - until less than 24 h After doing research on a specific car and making comparisons, seemed like this dealership would have the best bang for my buck - until less than 24 hours of driving the pre-owned vehicle out of the lot. Oh wait, I couldn't even drive it OUT of the lot because the battery was DEAD. (But wait, didn't I just sign papers that it was CERTIFIED and PASSED safety? hmm, question mark there. That should have been my red flag to refund my deposit immediately and tell the salesman to forget the deal ever happened. Out of excitement, I let the salesman boost the car IN FRONT OF ME (big mistake), while my friend recorded the process because I was so excited. We got the car boosted, and the car started. Cool. The next day on my way to work, the car was jerking and the engine light came one - another red light. I brought the car in, as suggested by the sales rep, and found out that the coolant sensor was faulty. I also requested that the battery be replaced since it had to be boosted upon delivery, and that there was a chip in the front windshield that was not noticed when finally leaving the dealership lot. Thankfully I was given a courtesy car to get back to work and drive myself around - which was the purpose of getting the car in the first place, but the car seemed faulty altogether and dealing with Ajax Nissan was a bad idea. Lo and behold, the car was serviced and ready to go. Since my safety was in limbo due to the "small hiccup" as the general manager had labeled it, I took the car back, unsatisfied, lacking confidence in driving the car, especially after trying to cancel the contract I had signed. The attempt to refund the deposit and return the car seemed like the best option since the preowned car already had issues within 1 day of purchasing. I left the dealership with the "repaired" car and the loaner car was returned since it had to be. According to my sales rep. I tried to offer getting a different car due to the fact that issues were seen within 1 day, and the salesman did apologize and admit it should not have happened and the battery gage may have been read wrong, but for the car to be jerking and then there to be an "electrical" issue that isn't seen on a safety test - did the dealership certification department actually do their job? I received a text message (not an email for documentation purposes), from the salesman and hoped to receive an email if I hadn't responded to the text - but didn't. So the next day, I emailed the GM with the offer that the salesman was making to give FREE oil changes for the next 3 years from any Nissan dealership in Canada. (Really? so the dealership rather I continue driving a car with a "small hiccup" than to take the money back and have a customer who leaves with a peace of mind?) The GM said that, "The return of the car and cancelation of the purchase is not a possibility. The issue you encountered was small and although inconvenient to you, repaired easily." - directly taken from a quick email that was written back on the same day I sent my original (which was much faster than receiving a call back). At this point, I am ready to escalate the problem and this dealership will still be hearing from me very soon. By no means should a customer leave without confidence in a CERTIFIED to pass SAFETY and be happy with free oil changes that may add up to what, $500 over 3 years? That's basically my deposit to hold the car before delivery. So no thanks. More

Very informative sales person I was looking to buy a Titan Reserve, saw a great price on line and contacted the salesperson for more information. I talked to Samira, she was very h I was looking to buy a Titan Reserve, saw a great price on line and contacted the salesperson for more information. I talked to Samira, she was very helpful and very informed to my needs. I would recommend her for your future purchases. More

Selling service you don't realy need. On November 5 I took my Pathfinder for oil change and winter tire swap. Sevice advicer told me that who ever did the brakes forgot to removed the plas On November 5 I took my Pathfinder for oil change and winter tire swap. Sevice advicer told me that who ever did the brakes forgot to removed the plastic on the back brake pin that cause corrosion according to the me hanic that is working on my car. Because of the corrosion the brake caliper is stock and cause premature ware and tare and they recommend that I changed the brakes that costs $700 or so plus tax. I told them that the brakes is still original and only have 52,000 km never been replaced so if there’s plastic there that's means from manufacturer. The price is too high for me so I told them that I will take it somewhere else. I took it to onother mechanic shop and told them what Ajax Nissan told me and they worked on the car and they found nothing wrong with my brakes, they didn't find corrosion around the pin. They told me that the brakes are good for few more months. Since they have it apart I told them to go ahead and replace the brakes. And for the record it didn’t cost me what the dealer is going to charge me. I don’t know what the deal is with the service department of Ajax Nissan they seam to scam people to have them pay for service they don’t need. I was also told that I should have my brake fluid flushed and when I told her that I had that done about 6 months ago and I put around 5,000 km. She said it has be done every 6 months. Be careful if you have them service your car. More

Customer service fail for used car purchase Bought a used car from the dealer and we needed a temp permit to get it safetied. Was told it would be fine on the day we picked up to ensure we had t Bought a used car from the dealer and we needed a temp permit to get it safetied. Was told it would be fine on the day we picked up to ensure we had the full 10 days to get the work done and registered properly. Low and behold, the sales guy tells me that they've registered it early due to "month end" and now they've essentially shaved off some days and shortened my time to get the work done and registered. Customers service and their "word"means nothing once you've paid apparently. Didn't even get an apology or a reasonable explanation. More