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Ajax Nissan

Ajax, ON

3.8
261 Reviews

500 Bayly Street West

Ajax, ON

L1S 4G6

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Showing 261 reviews

September 15, 2019

Very friendly staff. I feel $100.00 to change a light bulb is a bit much. Staff provided an explanation but this is poor design on Nissan's part. More

by Homer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 17, 2019 -

Ajax Nissan responded

Good morning, thank you for your review. We appreciate your feedback and we hope that we can improve your experience next time. Thank you.

September 14, 2019

Great service, always well done I recently got my Nissan Rogue serviced here, I've brought it here before and they always do an amazing job. I highly recommend this dealership and bo More

by Baylee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ragulan Vijay, Ivan Bekish
Sep 17, 2019 -

Ajax Nissan responded

Good morning Baylee, thank you for your review! We appreciate your recommendation of our dealership and our team. We're happy to hear you're enjoying your new Rogue!

September 12, 2019

Very disappointing I went to buy 2 new Rogue's - when I went to pick up the first, on a confirmed appointment, I had to wait 20 minutes. I had to go and find the sales r More

by robbymac1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wayne Beckford, Gary Kingston
Sep 12, 2019 -

Ajax Nissan responded

Good afternoon Robert, thank you for reaching out to us. We're sorry to hear of your experience. We see that you have also left us a review on Yelp. As we shared on Yelp, from our understanding, you were informed that our Controller was dealing with a family emergency, and therefore the cheque was not ready last Friday. We apologize for that convince. Our General Manager was in communications with you on Saturday, and you were informed that you were going to receive your Trade-in cheque by courier for Monday. You were also given a tracking number for the cheque. Unfortunately, you were not home when the courier arrived and was left a note to pick up your cheque form the post depot. At this time, we're not sure how much further we can assist you. Thank you.

Sep 12, 2019 -

robbymac1 responded

1. Why was I made to wait 30 minutes and then search the dealership for the sales rep, when I had a confirmed appointment for 3pm? 2. I picked up the car on a Thursday - I was told the chegue would be sent Friday. I had to call the dealership on Saturday to find out it was not going to be sent until Monday. On Monday, it was not done until later in the day, so it could not arrive until Tuesday. I stayed home Monday to be able to get the cheque. 3. How can a dealership have need 2 signatures and only have two people who can sign? Do they never go on holiday? 4. What about the car mats? My daughter had to send me pictures as she was confused - I had to call the dealership to point it out to them - no apology. Just an "Oh. Ok". I had to ask to have them sent to her (as I think the sales rep wanted her to drive back from Toronto) Let's just be honest - it was very poorly managed. Maybe Ajax Nissan was having a bad week, but that's not my problem - I bought 2 cars and expected reasonable customer service and attention to detail. You did not deliver it.

September 11, 2019

The Nissan Team worked hard to resolve issues There have been a number of issues that needed to be addressed on a new Kicks SR. An AlloyGator was causing low tire pressure and it was replaced. The More

by KicksNRogue1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Thomson; Dan
Sep 13, 2019 -

Ajax Nissan responded

Good morning, thank you for your review! We're happy to hear our Service Department provided excellent service for you! We hope you'll visit us again.

September 06, 2019

Excellent service Excellent customer service. Also I found Ryan, Service Advisor, very personable and who went over and beyond to ensure my car was returned to me in More

by Yvonne Hall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Thompson, Ryan DeSouza
Sep 09, 2019 -

Ajax Nissan responded

Good morning Yvonne, thank you for taking the time to leave us a review. We're happy to hear the Ryan provided great assistance for you and that your car was returned to you in perfect condition. We hope to see you again!

September 05, 2019

Nissan Rogue 2019 Excellent dealership. Great friendly associates. Overall experience very satisfactory. Wane and Shane were very patient and helpful. Overall very sati More

by Behram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne and Shane
Sep 09, 2019 -

Ajax Nissan responded

Good morning Behram, thank you for your review. We're happy to hear of your satisfaction at our dealership and that our staff provided great assistance!

September 05, 2019

Great service I have always been treated well by the service department. They are professional and extremely thorough. I would highly recommend the Service Departme More

by Write2me@rogers.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda, Ryan, Dan, and Craig , Mike Leccese
Sep 09, 2019 -

Ajax Nissan responded

Good morning, thank you for your review! We're happy to hear of continuous positive experiences at our dealership and we appreciate your recommendation!

September 04, 2019

Best place for for service by far There is other Nissan dealers closer to home and work which we tried in the past and will only take our car to Ajax Nissan, they are always friendly a More

by happy driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Leccese
Sep 09, 2019 -

Ajax Nissan responded

Good morning, thank you for your review! We're happy to hear of your continuous satisfaction at our dealership and we look forward to seeing you again!

September 04, 2019

Excellent service. I was very happy with the service. I went in without an appointment. They looked after everything fast and efficient. Kept me updated and arranged More

by Irum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ragulan Vijay
Sep 09, 2019 -

Ajax Nissan responded

Good morning Irum, thank you for your feedback. It's great to hear of the fast and efficient service you received from our team. We hope to see you again!

September 03, 2019

Happy Experience I was very happy with the Ajax service this time. They did not come through with phantom problems once the car was in their care and went the extra m More

by Donnadance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Sep 09, 2019 -

Ajax Nissan responded

Good morning, thank you for your review. We're happy to hear you were pleased with the service at our dealership and we look forward to seeing you again!

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