Ajax Mazda

Take your car anywhere but here. . . Had a 2014 Mazda 3 from Ajax Mazda. Upon original pick up only half of the rust proofing had been applied. About a year later I took it in for warrant Had a 2014 Mazda 3 from Ajax Mazda. Upon original pick up only half of the rust proofing had been applied. About a year later I took it in for warranty work. The first time they ruined 2 of my aftermarket wheels using an impact gun on them, took 3 weeks to sort out. Second time all wheels over torqued to over 150lb/ft. Third time my infotainment system was messed and the rear brakes had a recall. They had the car for over a week and a half and every time I called I received another excuse. Picked the car up and again all wheels torqued to over 150lb/ft and my brakes now had a bad shake. SERVICE DEPARTMENT IS A JOKE.....actually traded the car in so I didn't have to deal with them anymore. Peter in sales is awesome though. More

Poor costumer service There service dept is thr least helpful when you have a problem. All smiles when you wanna spend money tho. Be careful for un needed service they pus There service dept is thr least helpful when you have a problem. All smiles when you wanna spend money tho. Be careful for un needed service they push on you. More

No one but reception will talk to you I spend 30 mins waiting for someone from the service department to talk to me since I had left a message and no one got back to me. My brakes needed r I spend 30 mins waiting for someone from the service department to talk to me since I had left a message and no one got back to me. My brakes needed replacing so I took my business elsewhere. Don't bother calling. They will not return phone calls. I waited days and it never happened. Take your business elsewhere and you will actually be able to speak to someone. More

Poor communication with clients It took me more than 15 min on the phone to find out how much an oil change costs!! and it was answered by someone else from a different dept. Every It took me more than 15 min on the phone to find out how much an oil change costs!! and it was answered by someone else from a different dept. Every Single time I go there I get nailed with unsolicited charges; even when I had my cra serviced for a recall . Be aware More

Bad communication first of all you need to service your vehicle you call to make your appointment you get a answering machine to leave a message for them to call at first of all you need to service your vehicle you call to make your appointment you get a answering machine to leave a message for them to call at their convenience that the lousiest service approach it should be at the costumer convenience . never mine the other crap you face with when you get there. i go for service my vehicle where its convenience for me . . More

Expectations Exceeded David Hall was genuine from our finitial telephone conversation, to meeting at the dealership. He listened, advised and guided my decision in a profes David Hall was genuine from our finitial telephone conversation, to meeting at the dealership. He listened, advised and guided my decision in a professional, customer focused approach, Completely satisfied and highly recommend David and Ajax Mazda. More

Mazda CX9 Great Vehicle I recently bought a 2017 Maxda CX9 from Ajax Mazda and I am very happy with the service and vehicle. Altaf Hussain was my sales guy and was very atten I recently bought a 2017 Maxda CX9 from Ajax Mazda and I am very happy with the service and vehicle. Altaf Hussain was my sales guy and was very attentive in finding me the best vehicle and deal possible. Justin Chahrouri (GM) and Chris Reynoso (sales Manager) were terrific and their team looked after me. I look forward to more vehicles in my future from Ajax Mazda! More

not a happy camper yes every body is all happy and smiling when you are looking to buy a car but when you need help there is no one there to help they send you t yes every body is all happy and smiling when you are looking to buy a car but when you need help there is no one there to help they send you to different people and Jeff Thompson is absolutely useless More

Exceptional Customer Service - Sales Man Scott !!!! Scott Williams - is a great sales man. He is extremely efficient who walks you through a step by step guide when you purchase a vehicle at Mazda. Scot Scott Williams - is a great sales man. He is extremely efficient who walks you through a step by step guide when you purchase a vehicle at Mazda. Scott really understands the words of Exceptional Customer Service. More

Fast and efficient experience - highly recommend I had an accident and needed a new vehicle right away. Engelo was recommended by a friend so I contacted Ajax Mazda and met with him. He was with an I had an accident and needed a new vehicle right away. Engelo was recommended by a friend so I contacted Ajax Mazda and met with him. He was with another customer when I went in so I was impressed that he was able to efficiently deal with myself and the other customers without feeling neglected. From the very start, Engelo was extremely helpful. Financially, my options were limited; but, he had excellent knowledge and gave me all of my options with confidence. There was no pressure whatsoever to accept his advice, but I did. His service was outstanding and I highly recommend this dealership as well as Engelo. I received everything I was promised and I'm driving my vehicle within days of my purchase and loving my new car. More