Ajax Hyundai

Efficient & pleasant Oil change - had to book 2 weeks in the future - Alfie called to say car was in - left it the night before dropping the keys in the drop box - he didn Oil change - had to book 2 weeks in the future - Alfie called to say car was in - left it the night before dropping the keys in the drop box - he didn't call to say it was finished - I called to confirm - car was washed & looked good Thankyou for the wash - nice touch - only happened once before Very pleasant young lady when we picked up the car at about 7pm - she is excellent at her customer service - well done More

Walk ins welcome! I will be honest and say prior to this, my experience was not pleasant. This was a complete 360. I was able to come in for a walk in and leave my car I will be honest and say prior to this, my experience was not pleasant. This was a complete 360. I was able to come in for a walk in and leave my car and have it ready within 3 hours time. Especially for a walk in where you have to be flexible, I think a three hour turnaround was quick! Alfie is great. Always takes great care of me. The ladies at the reception desk are amazing. The gentleman who walked me over to cash out checked for satusfaction which was great. As a manager myself, I feel like the dealership hit all the elements of legendary customer service. It just goes to show that any bad experience in the past isn't overlooked but rather addressed. Even last time, my bad experience was addressed by a call from one of the management. It was handled very well. More

Brake and oil service I was pleased, I was unaware of having to replace brake pads/rotors. Service rep made a good effort to contact me for pricing/discounts/approval. Ha I was pleased, I was unaware of having to replace brake pads/rotors. Service rep made a good effort to contact me for pricing/discounts/approval. Handled smoothly on a very busy day in the service dept. More

Emergency brake repairs I needed an emergency brake work in addition to oil change, they were fully booked for two or more weeks. I was told to bring the car in anyway, but n I needed an emergency brake work in addition to oil change, they were fully booked for two or more weeks. I was told to bring the car in anyway, but no promise of same day repair. I agreed. To my surprise, the repairs were done same day, and one or two minor repairs were done without charge. The service advisor, Alfie Dizon, was very helpful. I recommend this dealership - now, under the new management. Thank you More

Excellent I was in for tire changing to my winter tires. So, this was not a integrate procedure appointment. But a smooth transaction as always. Good service I was in for tire changing to my winter tires. So, this was not a integrate procedure appointment. But a smooth transaction as always. Good service. More

Service visit Generally all went well. Work was completed as detailed and within agreed timelines. All involved were helpful and friendly. One suggestion when washi Generally all went well. Work was completed as detailed and within agreed timelines. All involved were helpful and friendly. One suggestion when washing the vehicle, which was appreciated, use clean rags/towels to dry each vehicle or ensure an improved washing process. My vehicle had streak dirt marks that represented either a poor drying or washing process. Thanks More

Repairs Extensive repairs were shown and explained to me while vehicle was on the hoist. Friendly service from all employees I interacted with including shutt Extensive repairs were shown and explained to me while vehicle was on the hoist. Friendly service from all employees I interacted with including shuttle service. More

Very friendly service team I went in for an oil change and they were extremely busy as usual. However, none of the team members showed any frustration and were still bursting wi I went in for an oil change and they were extremely busy as usual. However, none of the team members showed any frustration and were still bursting with energy. I had an issue and spike to West about it, and he listened very attentively, and made the situation right. Very satisfied. More

Honest and direct information. No surprises. Explained how long my vehicle would take to be looked at. Gave an honest answer to the problem with recommended solutions. Didn't charge for unnecessa Explained how long my vehicle would take to be looked at. Gave an honest answer to the problem with recommended solutions. Didn't charge for unnecessary service. More

exceptional service I had a good experience. Was greeted at the arrival and looked after well. The service was exceptional. Felt I was given the best options with the ser I had a good experience. Was greeted at the arrival and looked after well. The service was exceptional. Felt I was given the best options with the service. More