Agincourt Hyundai

Brand New 2014 Santa Fe Sport 2.0T Limited My wife and I were looking at acquiring a new mid level SUV for sometime. We test drove all the major brands including Lexus, Mercedes, Mazda, Nissan My wife and I were looking at acquiring a new mid level SUV for sometime. We test drove all the major brands including Lexus, Mercedes, Mazda, Nissan etc... However, as you know purchasing a new vehicle is a very fishy process. I found that you really need to put your Math and Communication skills to full use. Our representative MAX was the best Customer Service Representative in that entire dealership. Although he is the top Sales Man there we did not push for the sale at all. We were able to save over $7000 dollars on a Brand New Santa Fe Sport 2.0T Limited. Our sales rep MAX managed to throw in a number of freebies for us. We got our Santa Fe for an amazing deal because I had already calculated the dealers commission and the sales rep commission and made an offer. Our sales rep presented the offer to the Sales Manager and they accepted. The entire process was smooth until it came to the PDI Inspection. During this time we were advised to come by in the evening at around 7PM so it was quite dark outside. While my wife and I were inspecting the vehicle we noticed that the entire vehicle was scratched all over everywhere. It looked like someone took sandpaper and went crazy with it. I advised my sales rep in which he allowed us to drive the vehicle inside so we can view it in the light. There and behold scratches everywhere even the roof top. Immediately all manager including the Owner, Sales Manager, Service Manager all checked it out and was astonished by it. They advised us to take it home but I would never accept something damaged that I just purchased brand new. I told them that they would need to provide us with a vehicle while this gets fixed etc... They provided us with a rental of the same vehicle which was the right thing to do. However, it took a number of days to re-inspect the repaired vehicle. Finally we managed to re-inspect the vehicle again noticed that they did try their best in polishing out everything however I decided to take it anyways as they did a free paint protection etc... The second day of owning the vehicle I polished it and waxed it out myself and have it looking stunning. I will wake it look even better in the spring with some liquid glass. It currently sits on the driveway as it just got rust proof from Krown for $134.00 with a CAA Discount. The vehicle also qualified for New Vehicle Warranty from Krown since it is brand new. As long as it is rust proofed every year it is covered under warranty and if ever there happens to be any rust Krown will send the vehicle to the body shop to have it repaired free of cost. So think about spending that $899 when you are at the dealership. I gave it 5 Stars for Customer Service because our Sales Rep MAX was amazing, 1 Star for poor quality work during preparation for PDI. 5 Stars for being extremely friendly even though we had some issues. 5 Stars for Price because we paid extremely below cost price. and 2.5 Stars for a fair experience. It was the best and it wasn't the worst. More

My licence plate covers now say Agincourt! :) Even after a few bad reviews, I visited agincourt hyundai for a noise in my gensis coupe. I was greeted n treated super well and figured out the wheel Even after a few bad reviews, I visited agincourt hyundai for a noise in my gensis coupe. I was greeted n treated super well and figured out the wheel bearing was the noise. They didn't have one in stock so they had to get one from a warehouse or something so they shuttled me to the mall so I didn't have to wait. Then they picked me up when it was ready and my car was like new again! I'm pretty sure those poor reviews are isolated incidents and have reasons to them, but I had a very very good experince. I switched my licnece plate covers to Agincourt ones now. :) More

IMPRESSED I had about 1 month left on my warranty and I took my car to kingscross Hyundai because my gas gauge wasn't reading properly. Have an 08 Santa Fe I re I had about 1 month left on my warranty and I took my car to kingscross Hyundai because my gas gauge wasn't reading properly. Have an 08 Santa Fe I read everywhere online that it's a coming problem and warranty does cover it. But when I showed up at kingscross they said I would have to pay for it because I use xxxxty gas. A friend had told me they've been going to Agincourt Hyundai for years so they referred me to joe and Sujee there! I made an appointment and they took care of my car right away! They even have me a courtesy car so I could drop my daughter off to school. Good job Guys keep up the amazing service! More

Going the extra Step! I have been going to another local Hyundai shop for over 14 years, and finally was referred to Agincourt Hyundai by a friend. I was a little skeptical I have been going to another local Hyundai shop for over 14 years, and finally was referred to Agincourt Hyundai by a friend. I was a little skeptical of trying a new service spot but I did so anyways. Wow. Just wow! The quality and customer service was so much better than my old location. They serviced my vehicle, gave me a complimentary wash, recommended future services coming up, and the owner even gave me a free chcolate bar and pop lol. Very nice guys! Will be travelling a little further for better service from now on. :) More

Don't do it Would NEVER recommend this place. Had a horrible experience, especially being a single woman. Appear to treat women very poorly. Owner yelled and talk Would NEVER recommend this place. Had a horrible experience, especially being a single woman. Appear to treat women very poorly. Owner yelled and talked down to me after the traumatic experience I had with my car. Worst customer service imaginable. Seem to handle themselves in a very dishonest manner and appear to only care about money, not safety. Didn't even make it out of the dealership parking lot. Almost killed myself. My car suddenly had no brakes. The breaks were not an issue when I dropped the car off. They said it was a coincidence. They said it was indeed very unusual. To fix the problem would cost over $2000. They would give me a great deal by charging only $1000. That isn't including what I already paid. ( Before the breaks went, I already paid for the problem I came in with and they had said my car was fixed and good to go.) So my car is unsafe to drive and now I am out of the money I paid them. The dealership said they only guarantee the work they were asked to do and it is "not their problem". Too bad I couldn't tell if they did good work because my car is no longer drivable. I couldn't even drive it off of their lot. Good thing I still am alive though. At least we (the dealership and I) can both agree on this. Not worth your life. Spend the time and find a place that provides safe and reliable service you can trust. TRUST is the key word. They most likely knew my car was not worth fixing and had major issues, regardless fixed one issue and said it was good to go. [ I made sure to tow my car to another mechanic shop to get a second opinion after all this.] Learn from the majority of reviews written here. Poor service -- from the service coordinator, general manager, owner and the mechanics. Keep up the great team work Agincourt Hyundai! All work together to maintain the dismal 2.9 rating you receive on this website, and more importantly, the rating you justly deserve. Won't be recommending you to friends, family and acquaintances. And I am sure all of the people I know who currently go to you for servicing will now be going to other dealerships. Personally, by far the worst and scariest experience ever. More

terrible service, poor manner I traded a 2008 Elantra with a 2014 Tucson, when picking up the new Tucson,there were some stone chips, appointment arranged for a touching up free. H I traded a 2008 Elantra with a 2014 Tucson, when picking up the new Tucson,there were some stone chips, appointment arranged for a touching up free. However on the scheduled day, the service was declined because the paint expert was on vacation, the co- ordinator Sujee had v poor manner. The wheel of the sunroof of the new Tucson was accidentally broken, the sunroof kept open, I sent it in for service, they said that it could be done by the end of the day, however I got the answer that they were placing an order for that parts from Korea, no definate available date. The co-ordinator gave me plastic sheet to cover the roof, but it could be fipped off by wind when driving, which endangering the traffic. The service manager acceped to keep my car indoore while waiting for the parts. After big struggle with the GM Nick, he promised to provide me with a loaner vehicle within 3 days. Today is the 4th, he made no reply though I gave him serveral call. More

sujee Worst experience ever Cost me 800$ for poor quality experience. I tried to contact Hyundai Canada. They didn't supported me as well. I wish I Worst experience ever Cost me 800$ for poor quality experience. I tried to contact Hyundai Canada. They didn't supported me as well. I wish I have never purchased a hyundai vehicle More

Great Service Just got a 2015 Elantra. Tried out Ontario Hyundai - cheap sales tactics and Sisley who was not bothered... Then A buddy of mine recommended Nick Kou Just got a 2015 Elantra. Tried out Ontario Hyundai - cheap sales tactics and Sisley who was not bothered... Then A buddy of mine recommended Nick Koundouros - GM at Agincourt. Very professional and friendly, Answered all my questions, very transparent on pricing. Bengy Ho, business manager made the rest of the deal a walk in the park. Walked in for a deal on 2014 and Drove away in a 2015 in two days. Recommend 100% More

Consider your self warned Took my 3 year old car in because of a problem with a backup camera. Got it back they said they didn't see a problem, but replaced rear control arm on Took my 3 year old car in because of a problem with a backup camera. Got it back they said they didn't see a problem, but replaced rear control arm on a recall. Immediately noticed a clunk coming from the rear a car. Took it back in and told them the camera was acting funny still. Got the car back they claimed they did not hear the clunk but decided to replace a strutt and they still didn't fix the camera. Magically the clunk had gone away so it was apparent they didn't want to admit any wrong doing on the first repair. This time after I started driving the car there was another new problem. The car was shaking while highway breaking. So now I had to take the car in for a third time. By this time the original problem, the backup camera, was not working 100% of the time. So I ask them again to fix it. I get a call later that day and they tell me my breaks are shot and the backup camera is damaged and it is a few months out of warranty. I found this suspicious because I had my breaks serviced at my trusted mechanic only a few months prior. The gentleman on the phone then proceeds to tell me that if I get my brakes done they will fix my camera for free. They also started accusing my regular mechanic of not doing the work on the previous break job, said that they charged me but didn't do any service. So now I'm supposed to trust the word of someone who I'm having to take my car to for a their time for the same problem over the reputation of my mechanic that I haven't had a single problem with in 15 years. So in the end out of principle I tell them not to touch my car. I go in to pick up my car and they hand me a bill for $150. Thinking maybe they did some sort if fix... Nope they charge me $150 diagnostic fee because the camera would have been a non warranty repair. To sum up, 3 trips and 150 dollars later I have more problems than I started with. My advice to you is a)don't go to this dealer they do bad work b) check your warranty before you take it anywhere. If the item is not currently covered under warranty they will charge you for the pleasure of doing nothing. More

factory woker Awesome service,had my car at another hyundai dealership three times dealer comments,NFF took to agincourt hyundai road tested car with foreman and is Awesome service,had my car at another hyundai dealership three times dealer comments,NFF took to agincourt hyundai road tested car with foreman and issue addressed same day. Good job guys More